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Internship Zendesk Chat Support Jobs in California

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$19.50 - $26/hr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...

Tekberry

IT Support

Palo Alto, CA · On-site

$25.25 - $34.75/hr

... phone, live chat, remote desktop, and messaging. You will also record the details of customer ... Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk. * Familiarity with ...

Tekberry

IT Support

San Jose, CA · On-site

$25.25 - $34.50/hr

... phone, live chat, remote desktop, and messaging. You will also record the details of customer ... Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk. * Familiarity with ...

Temco Logistics

IT Support Intern

Pomona, CA · On-site

$22 - $25/hr

This internship offers valuable exposure to real-world IT environments and professional development ... Experience with IT ticketing systems (Jira, ServiceNow, Zendesk, or similar) * Familiarity with ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom ... Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase ...

Temco Logistics

IT Support Intern

Pomona, CA · On-site

$22 - $25/hr

This internship offers valuable exposure to real-world IT environments and professional development ... Experience with IT ticketing systems (Jira, ServiceNow, Zendesk, or similar) * Familiarity with ...

Tekberry

IT Support

Redwood City, CA · On-site

$30 - $35/hr

... phone, live chat, remote desktop, and messaging. You will also record the details of customer ... Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk. * Familiarity with ...

Tekberry

IT Support

Redwood City, CA · On-site

$30 - $35/hr

... phone, live chat, remote desktop, and messaging. You will also record the details of customer ... Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk. * Familiarity with ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with navigational support, payment questions, food ...

Temco Logistics

IT Support Intern

Pomona, CA · On-site

$22 - $25/hr

This internship offers valuable exposure to real-world IT environments and professional development ... Experience with IT ticketing systems (Jira, ServiceNow, Zendesk, or similar) * Familiarity with ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with navigational support, payment questions, food ...

HALO

Support Representative

San Jose, CA

$20 - $25/hr

... email and live chat. The Support Representative works collaboratively on a team with program ... Work within Zendesk ticketing system to manage, assign, and resolve customer inquiries through ...

HALO

Support Representative

San Jose, CA · On-site

$20 - $25/hr

... email and live chat. The Support Representative works collaboratively on a team with program ... Work within Zendesk ticketing system to manage, assign, and resolve customer inquiries through ...

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CX Strategy Associate

CX Strategy Associate

Kikoff

San Francisco, CA • On-site

$19.50 - $26/hr

Other

Posted 28 days ago

Job description

CX Strategy AssociateAbout this role

As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.

You will work on problems that sit between Product and Operations-ranging from improving onboarding flows to enhancing support automation and building internal tools. This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals.

This is a high-ownership role with exposure to strategic questions, but with a primary focus on execution and building systems that scale.

Role & responsibilitiesAI Automation
  • Improve chatbot performance (coverage, containment, resolution quality)
  • Design and implement automation beyond chatbots, including:
    • Agent-assist / "copilot" workflows to reduce manual effort and errors
    • Automated servicing flows (e.g., follow-ups, status updates, issue resolution)
CX Tooling
  • Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection)
  • Support development of internal tools that increase agent and team efficiency
  • Help standardize tooling and workflows across support channels
Measurement & Insights
  • Analyze CX performance across channels (chatbot, support, product journeys)
  • Identify friction points not captured in support tickets (e.g., drop-offs, dead ends)
  • Build and maintain dashboards to track key CX metrics and initiative impact
Cross-functional execution
  • Partner with Customer Operations, Product, and Data teams to implement solutions
  • Own initiatives end-to-end: problem definition solution design launch measurement
  • Translate customer insights and data into actionable improvements
Expertise & experience required
  • 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles
  • Strong analytical and problem-solving skills
  • Ability to operate in ambiguous environments and drive execution
  • Experience working cross-functionally with Product, Engineering, or Operations teams
  • High ownership and bias toward action

Nice to have:

  • Experience with CX tools (Zendesk, chat platforms, CSAT tools)
  • Exposure to automation, workflows, or AI-driven tools
  • Experience building dashboards or working with data tools (SQL, Looker, etc.)

Apply