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Internship Voip Technical Support Jobs (NOW HIRING)

Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies ... technical support * Deep expertise in IP PBX systems - 3CX, Asterisk, Cisco UCM, or similar ...

They are hiring a Technical Assistance Center (TAC) Agent to manage and resolve customer support ... VoIP, basic security, traceroutes) • Proficiency with Microsoft 365 tools • Able to manage ...

Technical Support

Saline, MI

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... VoIP telephones Excellent written and verbal business communication skills with ability to ...

... VoIP environment, and cell phone user support. • Resolving anti-virus/anti-spam issues on user ... technical school, or a minimum one year of related experience and/or training, or equivalent ...

VOIP Technician

Albany, NY

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

VOIP Technician

Albany, NY · On-site

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

VOIP Technician

Albany, NY

$24.03 - $26.44/hr

Serve as initial escalation point for technical support issues * Troubleshoot and report VoIP performance issues. * Responsible for resolving customer requests/issues in a timely manner. What you ...

Configure SIP trunks, gateways, and network connectivity Technical Support * Provide Level 2/3 ... Experience with hosted/cloud VoIP environments * Knowledge of contact center features and call flow ...

We are looking for a hands-on, technically capable Technical Support Engineer (VoIP) based in the United States to support our expanding customer base and ensure exceptional service delivery for ...

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Internship Voip Technical Support information

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How much do internship voip technical support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for internship voip technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.
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Full-time

Re-posted 16 days ago


Job description

About the Role
We're looking for a seasoned Client Onboarding Specialist who'll own the end-to-end onboarding journey for new clients - from initial configuration through go-live - while serving as their trusted technical advisor.
Key Responsibilities
  • Own and manage the full client onboarding lifecycle across multiple concurrent accounts, from kickoff to successful adoption
  • Lead onboarding sessions, technical deep-dives, and admin-level training for enterprise and SME clients
  • Architect and configure VoIP systems, IP PBX platforms, SIP trunking, hunt groups, ring strategies, IVR trees, call routing logic, and cloud-based communication solutions
  • Serve as the primary escalation point for Level 1 and Level 2 technical issues, including VoIP call quality degradation, one-way audio, jitter, packet loss, SIP registration failures, codec negotiation failures, and NAT traversal issues
  • Perform advanced network diagnostics - LAN/WAN topology review, QoS policy configuration, VLAN segmentation, firewall rule auditing, and bandwidth analysis - to ensure optimal VoIP performance
  • Lead SaaS platform onboarding including multi-tenant configuration, user provisioning at scale, SSO/SAML setup, webhook and API integrations, and role-based access control
  • Translate complex client environments into clean, documented implementation plans and network topology diagrams
  • Proactively identify risks during onboarding and drive resolution before they impact go-live timelines
  • Build and maintain a library of onboarding SOPs, technical runbooks, integration guides, and knowledge base articles
  • Act as the voice of the client internally - capturing product feedback, recurring pain points, and feature gaps for the product team
  • Maintain high client satisfaction scores through ownership, transparency, and consistent follow-through

Requirements
Required Skills & Qualifications
  • 5+ years of experience in client onboarding, VoIP implementation, or technical support
  • Deep expertise in IP PBX systems - 3CX, Asterisk, Cisco UCM, or similar - including system administration, dial plan configuration, and trunk management
  • Expert-level knowledge of VoIP protocols: SIP, RTP, SRTP, SDP - with the ability to independently read SIP traces, analyze packet captures, and isolate call flow issues
  • Proven experience onboarding SaaS platforms, including user provisioning, SSO/SAML integrations, and APIs
  • Solid understanding of cloud communication platforms - Twilio, Vonage, RingCentral, Zoom Phone, AWS Connect, or equivalent - and experience supporting VoIP products and PBX systems
  • Experience managing enterprise-level deployments with multiple sites, complex routing requirements, and high call volumes
  • Demonstrated ability to create structured documentation - network diagrams, implementation plans, SOPs, and end-user guides
  • Strong client-facing communication skills - comfortable presenting to both technical teams and C-level stakeholders
  • Ability to manage 10+ concurrent onboardings without dropping the ball
  • Familiarity with CRM and helpdesk tools: Zendesk, Freshdesk, HubSpot, Salesforce
  • Eligible to work in the United States

Nice to Have
  • Experience with contact center platforms, ACD, skill-based routing, or workforce management integrations
  • Exposure to CPaaS platforms and programmable voice or SMS APIs
  • Certifications: CompTIA Network+, CCNA, or vendor-specific VoIP or UC certifications such as 3CX, Cisco, or Avaya

CodeForce 360 logo

About CodeForce 360

Sourced by ZipRecruiter

CodeForce 360 started its Journey in 2010. For the last 14 years, we have emerged as a leader in technology and professional staffing industry serving fortune enterprises, all major system integrators, leading managed service providers and technology companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2010