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Internship Riot Games Support information

How does the Riot Games Support internship program foster collaboration and learning among interns and full-time team members?

As an intern in Riot Games Support, you'll be paired with experienced mentors and included in cross-functional team meetings, allowing you to work closely with both fellow interns and seasoned professionals. You'll typically participate in team huddles, shadow support specialists, and contribute to real support tickets or projects. Regular feedback sessions and collaborative problem-solving are emphasized, helping you quickly develop technical and communication skills. This environment encourages proactive learning and networking, making it easier to transition into a full-time role if you choose to pursue one.

What is the difference between Internship Riot Games Support vs Customer Support Representative?

AspectInternship Riot Games SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some technical knowledge beneficialHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGaming industry, collaborative, fast-pacedVarious industries, office or remote, customer-focused
Employer & Industry UsageRiot Games, gaming industryMultiple sectors including tech, retail, services
Common Search & ComparisonInternship roles in gaming supportCustomer support jobs in various industries

Internship Riot Games Support typically involves assisting gamers with technical issues, learning industry-specific tools, and gaining experience in the gaming sector. Customer Support Representatives handle customer inquiries across various industries, focusing on resolving issues and maintaining customer satisfaction. While both roles require strong communication skills, Riot Games internships are more specialized in gaming support, whereas customer support roles are broader and industry-diverse.

What is an Internship at Riot Games Support?

An Internship at Riot Games Support is a temporary position designed for students or recent graduates who are interested in gaining hands-on experience in customer support within the gaming industry. Interns work closely with the Player Support team to assist players, resolve issues, and learn about Riot Games' approach to community engagement and customer service. This internship provides opportunities to develop communication and problem-solving skills, as well as insights into the operations of a major video game company.

What are the key skills and qualifications needed to thrive as an Internship Riot Games Support, and why are they important?

To thrive as an Internship Riot Games Support, you need strong problem-solving abilities, customer service experience, and a passion for gaming, usually complemented by current enrollment in a relevant degree program. Familiarity with ticketing systems, CRM tools, and basic troubleshooting of gaming hardware and software is typically required. Excellent communication, patience, and teamwork skills help you effectively assist players and collaborate with your team. These skills are crucial to ensure a positive player experience and uphold Riot Games' reputation for outstanding support.
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Internship Riot Games Support jobs near you
Data Center Critical Operations Engineering Technician

Data Center Critical Operations Engineering Technician

Riot Platforms

Rockdale, TX • On-site

Full-time

Medical, Retirement, PTO

Posted yesterday

Riot Platforms rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

27th of 216 rated facilities management

Job description

About Riot Platforms
Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for powering and building digital infrastructure. Riot's mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.
Key attributes we're looking for
At Riot, we're building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.
We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.
About the role
Riot is seeking a Critical Operations Engineer to join our team in Rockdale, Texas. In this hands-on role, you will help ensure the reliability, efficiency, and uptime of our mission-critical infrastructure by operating, maintaining, and troubleshooting complex mechanical and electrical systems. From HVAC and chilled water systems to UPS equipment, generators, and critical power distribution, you will play a key role in supporting a fast-paced, mission-critical environment. This position may require flexibility to work day, swing, or night shifts based on operational needs.
What you'll do
  • Perform hands-on operations and maintenance across electrical or mechanical systems to ensure uptime, efficiency, and safety.
  • Apply mechanical and electrical theory to operate, maintain, and troubleshoot facility systems, demonstrating working knowledge of integrated electrical, mechanical, and controls environments.
  • Complete work orders accurately and on time within the site's asset management system.
  • Utilize control room systems to monitor and diagnose system alerts, respond to events, and inspect equipment to identify risks, faults, and inefficiencies.
  • Respond independently to facility events using established procedures and escalate when necessary.
  • Troubleshoot, evaluate, and recommend system improvements or upgrades to enhance operational efficiency and maintenance programs.
  • Author procedures and execute preventive and corrective maintenance activities and contribute to maintenance planning.
  • Support vendor and contractor management by coordinating onsite maintenance activities, including scheduling, oversight, and ensuring adherence to site standards and procedures.

What you'll bring
Tech I
  • 0-2+ years of experience in electrical, HVAC, mechanical, or technical maintenance field (internship/trade school acceptable)
  • Basic understanding of safety practices and willingness to learn technical systems and processes
  • Exposure to mechanical, electrical, or life safety systems
  • Familiarity with maintenance environments or technical tools
  • Interest in pursuing technical certifications or trade development

Tech II
  • 3-6+ years of experience in electrical, HVAC, mechanical, controls, or a related technical field
  • Strong understanding of mechanical or electrical theory and its practical application
  • Experience performing maintenance and troubleshooting on technical systems
  • Experience in critical environments (data centers, healthcare, manufacturing, power, etc.)
  • Knowledge of asset management or maintenance tracking systems
  • Experience interpreting blueprints and technical drawings
  • Knowledge of integrated building systems and controls
  • Trade certification or state licensure (Electrical or HVAC)

Tech III
  • 6+ years of experience in electrical, HVAC, mechanical, controls, or related technical field
  • Strong expertise in advanced troubleshooting, system integration, and independent decision-making
  • Comprehensive understanding of electrical, mechanical, and control systems integration
  • Experience managing vendors, projects, and maintenance programs, including oversight of project execution and vendor coordination.
  • Experience leveraging AI tools for operational efficiency and predictive maintenance
  • Demonstrated application of responsible AI practices and continuous AI skill development
  • Professional affiliations (7x24 Exchange, IFMA, etc.)
  • Advanced certifications or licensures in electrical, mechanical, or controls disciplines

Physical requirements and work environment
  • Ability to stand, walk, and perform repetitive tasks for extended periods
  • Ability to lift and move equipment as needed (25lbs)
  • Ability to work onsite in a data center environment (heat, noise, etc.)
  • Exposure to high noise levels and varying temperatures

Safety Requirements
  • PPE & Compliance: Strictly adhere to all site safety protocols and wear required Personal Protective Equipment (PPE) at all times (e.g., safety glasses, hearing protection, steel-toed boots).
  • Hazard Awareness: Proactively identify, report, and mitigate potential workplace hazards or unsafe conditions.
  • Standards: Maintain compliance with OSHA regulations and internal safety training.
  • Organization: Keep all work areas clean and free of obstructions to prevent workplace accidents.

Compensation and Benefits
  • Salary commensurate with experience.
  • 401(k) retirement plan: Incudes a generous company match.
  • Comprehensive health coverage: Multiple medical plan options, including 100% company-paid plans, HAS & FSA.
  • Work-life balance: Paid time off, sick time and floating holidays.
  • Wellness & lifestyle perks: Enjoy free gym memberships, pet insurance, childcare discounts, employee assistance program, and more to support your life both in and out of work.

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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