Internship Polaris Library Systems Jobs (NOW HIRING)

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DESCRIPTION:

This position is integral to the support of libraries across the state of Maine. This position will provide technical and customer support for online library services made available through Maine InfoNet, the University of Maine System, and the Maine State Library. This position provides first level support for various online library services managed through Maine InfoNet, such as the MILS, Minerva, and University of Maine State Library and Dirigo catalogs, the inter-library lending system MaineCat, statewide research tools, and the Maine InfoNet Download Library. This position works closely with the staff of Maine InfoNet on various ongoing and short-term projects that require knowledge of library practices and use of technology in developing solutions to problems.

TYPICAL DUTIES FOR THIS POSITION (but are not limited to):

• Provides basic technical support via ticketing system, video, telephone, and email to resolve problems encountered by users relating to online library resources and services
• Responds to requests for support and changes to the various library systems coming from library staff at supported institutions and systems
• Supports libraries with data, system statistics and training needs
• Develops and maintains excellent communication with library staff at supported institutions
• Represents Maine InfoNet at various stakeholder meetings
• Coordinates operations with Maine InfoNet staff and staff of libraries across the state

LIBRARY SYSTEMS MANAGEMENT: Responsible for ensuring reliability and functioning of various library systems. This process includes:

• Performing regular and routine systems maintenance including software management and configuration within the catalog, the Download Library system and other library services
• Supporting automation of library activities through use of tools such as scripting, SQL, and artificial intelligence
• Analyzing, manipulating, and managing the loading and batch processing of library bibliographic, item, and patron records within various supported library systems
• Working in conjunction with other Maine InfoNet staff on ongoing and short-term library technology projects as they arise

KNOWLEDGE, SKILLS, AND ABILITIES:

We are seeking candidates with the following knowledge, skills, and abilities:

• Knowledge of professional library principles, methods, materials, and practices.
• Knowledge of technology, metadata, and other standards related to library management systems.
• At least 1 year of back-end experience with one or more of the following Library Management Systems: Polaris, Sierra, Alma
• Knowledge of scripting, programming tools, basic SQL queries, and related technologies.
• Ability to explain library policies, objectives, and facilities to community groups, public officials, and the public.
• Ability to establish and maintain effective working relationships.
• Knowledge of collecting and analyzing data to make data driven decisions.
• Ability to communicate effectively verbally and in writing.
• Ability to analyze, interpret, and present highly technical concepts and requirements to a variety of audiences in both small and large settings.
• Ability to research specialized subject areas, analyze complex data, and develop summaries and/or reports of findings.
• Ability to apply critical thinking, qualitative, and quantitative reasoning to resolve complex problems.

MINIMUMQUALIFICATIONS:

Preference will be given to candidates with the following skills or experience:

• Knowledge of Maine State Library policies and procedures.
• At least 1 year of professional experience with scripting, programming tools, basic SQL queries, and related technologies.
• At least 1 year of professional experience collecting and analyzing data to make data driven decisions.
• At least 2 years of direct customer service experience, with documented outcomes that met stated goals for the organization.

BENEFITS OF WORKING FOR THE STATE OF MAINE:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance- Rest is essential. Take time for yourself using13 paid holidays, 12 days of sick leave,and3+ weeks of vacation leaveannually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage- The State of Maine pays85%-100%of employee-only premiums($11,857.68-$13,950.24annual value), depending on salary. Use this chart to find thepremium costsfor you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit- Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance- The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan- The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement- Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts- Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness- The State of Maine is a qualified employer for this federal program. For more information, visit theFederal Student Aid office.
• Living Resources Program- Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receiveforty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under theFamily and Medical Leave Act.
• Voluntary Deferred Compensation- Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application, please download and print one HERE

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.