Job Summary:
United Business Bank is a publicly traded Regional Bank focused on small to medium sized business clients. The IT Supervisor is responsible for managing daily IT support, ensuring effective communication with clients and colleagues, and maintaining operational safeguards while leading the IT Support Team.
Responsibilities:
โข Fostering meaningful, collaborative, and effective relationships that reflect respect, integrity, and excellence with clients, colleagues, and the management team.
โข Managing daily IT support, ensuring Bank personnel requests are handled timely, accurately, and efficiently by the IT Support Team and the Managed IT Service Desk.
โข Ensuring Service Level Agreements (SLAs) are consistently achieved and that all operational safeguards remain effective.
โข Building team excellence, offering guidance and support, and ensuring the team delivers responsive, high-quality technical support.
โข Validating system accesses and communicating outages, system disruptions, and known IT issues immediately and effectively across the organization.
โข Serving as the subject matter expert for IT asset management, change management, application support, audio/visual and network/telephony systems, and infrastructure refresh programs.
โข Partnering closely with the Director of IT, providing leadership support in their absence, and maintaining global awareness of system-wide events.
โข Assisting with troubleshooting, and coordination of outages and/or critical events.
โข Demonstrating ownership in identifying issues, improving processes, and enhancing overall operational effectiveness, supporting IT initiatives and programs.
โข Occasional travel to the Bankโs various locations for hardware replacements and repairs.
โข Supporting the Bank and management in obtaining Satisfactory ratings on assigned audits and exams and additional responsibilities related to mergers and acquisitions.
โข Demonstrating leadership and adaptability and supporting the Director of Information Technology with other projects and duties assigned.
Qualifications:
Required:
โข Bachelorโs Degree in Information Technology, Computer Science, Business Information Systems, or related field or an additional 3 years of equivalent experience.
โข Thorough and complete understanding of all aspects of Information Technology, preferably in a financial institution.
โข Strong knowledge of local area network infrastructure, SD-WAN, and operating systems.
โข Strong knowledge with cybersecurity frameworks, including NIST and other compliance standards.
โข Working knowledge of Microsoft Windows Server, Microsoft 365/Active Directory, Azure Cloud Platform, Citrix Hosted Virtual Desktop Interface, IT service management tools (ServiceNow).
โข Minimum 4 years of IT experience managing end-to-end IT operations, including service desk, ticketing systems, application support, system updates, vendor coordination, IT service management tools, and networking.
โข Minimum of 2 years of supervisory or management experience.
โข Excellent communication skills.
โข Excellent client service and interpersonal skills.
โข Excellent training abilities.
โข Strong problem-solving and decision-making skills.
โข Strong leadership and management skills.
โข Professional appearance, dress and attitude.
โข Good math skills.
โข Ability to use Microsoft Office software package.
โข Ability to operate related computer hardware and other business equipment including adding machine, typewriter, copy machine, telephone, encoder and paper shredder.
Preferred:
โข CompTIA Network+ and Security+.
โข ITIL Foundation Certification or equivalent training or education.
โข Experience in financial services or regulated environments.
Company:
United Business Bank is a bank providing cash flow and debt management services. Founded in 1990, the company is headquartered in Oakland, USA, with a team of 201-500 employees. The company is currently Growth Stage.