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Internship Hybrid Customer Service Jobs (NOW HIRING)

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans 40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire August ...

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Internship Hybrid Customer Service information

What is an internship hybrid customer service?

An Internship Hybrid Customer Service position is a temporary role, typically for students or recent graduates, that combines both in-person and remote customer service responsibilities. Interns in this position gain hands-on experience by assisting customers, resolving inquiries, and supporting company operations through various communication channels such as phone, email, chat, or face-to-face interactions. This hybrid setup allows interns to develop professional skills, adapt to different working environments, and gain a deeper understanding of customer needs and business processes.

How does the hybrid structure of an internship hybrid customer service role impact daily responsibilities and team collaboration?

In a hybrid internship for customer service, you’ll split your time between working remotely and onsite, which offers valuable exposure to both environments. Daily tasks may include responding to customer inquiries, resolving issues, and collaborating with team members through digital communication tools and in-person meetings. This structure helps interns develop strong communication and problem-solving skills while accommodating flexibility. Team collaboration is often facilitated through regular virtual check-ins, shared platforms, and scheduled office days, ensuring you stay connected and supported throughout your internship.

What are the key skills and qualifications needed to thrive as an internship hybrid customer service representative?

To excel in an Internship Hybrid Customer Service role, you need strong communication skills, basic problem-solving abilities, and often a high school diploma or current enrollment in higher education. Familiarity with CRM systems, office productivity software, and digital communication platforms is typically required. Outstanding interpersonal skills, adaptability, and a positive attitude help you stand out when assisting diverse customers across multiple channels. These skills ensure prompt, effective service delivery and foster customer satisfaction in fast-paced, hybrid work environments.

What is the difference between Internship Hybrid Customer Service vs Customer Support Specialist?

AspectInternship Hybrid Customer ServiceCustomer Support Specialist
CredentialsTypically students or entry-level, no formal certifications requiredHigh school diploma or equivalent; some roles may prefer certifications in customer service
Work EnvironmentRemote or hybrid, often part-time, with training focusPrimarily remote or on-site, full-time or part-time roles
Employer & Industry UsageUsed in retail, tech, and service industries for training and entry rolesCommon across various industries for ongoing customer support

Internship Hybrid Customer Service roles are typically entry-level positions designed for students or those gaining experience, often with flexible hours and training components. Customer Support Specialists are more experienced roles requiring some prior knowledge, providing ongoing support to customers. Both roles are vital in customer service but differ mainly in experience level and job scope.

What cities are hiring for Internship Hybrid Customer Service jobs?

Cities with the most Internship Hybrid Customer Service job openings:

What are the most commonly searched types of Hybrid Customer Service jobs?

The most popular types of Hybrid Customer Service jobs are:

What states have the most Internship Hybrid Customer Service jobs?

States with the most job openings for Internship Hybrid Customer Service jobs include:

Internship Hybrid Customer Service jobs near you

Customer Service Rep

SkySource Solutions

Cleveland, OH • On-site

$20/hr

Other

Re-posted 9 days ago

Job description

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans
40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire
August Start Class: August 10, 2026 (20 openings)
September Start Class: September 14, 2026 (20 openings)
SkySource Solutions is proud to be the exclusive staffing partner for MetLife Legal Plans, the nation's leading provider of legal benefits. We are seeking 40 Customer Service Center Representatives to join a rapidly growing organization dedicated to helping millions of families access affordable legal services.
If you are passionate about helping people, enjoy solving problems, and thrive in a customer-focused environment, this is an outstanding opportunity to join a respected national brand with long-term career potential.
Why Join MetLife Legal Plans?
$20.00 per hour
40 Hours Per Week
Monday-Friday Schedule
No Weekends
Paid Training
Career Growth Opportunities
Hybrid Work Potential After Training & Performance Milestones
Work for a Company Serving Nearly 5 Million Families Nationwide
Opportunity to Become a Permanent Employee
About the Role
As a Client Service Center Representative, you will be the first point of contact for members, prospective members, and attorneys. You will assist callers with questions regarding legal plan benefits, attorney referrals, eligibility, website access, enrollments, and service-related inquiries.
This role is ideal for candidates with strong communication skills, a positive attitude, and a genuine desire to help others.
Daily Responsibilities
  • Handle approximately 55-60 inbound calls per day
  • Assist members with legal plan questions and coverage details
  • Provide attorney referrals
  • Support website navigation and digital self-service tools
  • Process enrollments and cancellations
  • Investigate eligibility issues
  • Document customer interactions within CRM and ticketing systems
  • Support email and chat communications when assigned
  • Deliver exceptional customer service with professionalism and empathy
Training & Work ScheduleTraining Schedule
Monday-Friday 8:30 AM - 5:00 PM
Post-Training Schedules
Candidates must be available to work within the operating hours of:
7:55 AM - 8:05 PM EST
Potential schedules include:
  • 7:55 AM - 4:25 PM
  • 8:30 AM - 5:00 PM
  • 9:00 AM - 5:30 PM
  • 9:30 AM - 6:00 PM
  • 10:00 AM - 6:30 PM
  • 10:30 AM - 7:00 PM
  • 11:35 AM - 8:05 PM
Schedules are assigned by seniority based on company process.
Hybrid Work Opportunity
Initially, all employees will work onsite for:
  • Training period
  • Additional 60 days following training
After demonstrating strong attendance, performance, and work habits, employees may qualify for a hybrid schedule:
2 Days In Office
3 Days Work From Home
Wednesday is a required office day.
Employees working remotely must have:
  • Reliable internet (100+ Mbps recommended)
  • Dedicated workspace
  • Quiet, distraction-free environment
What We're Looking ForRequired Qualifications
  • 2-5+ years of customer service experience
  • Strong verbal communication skills
  • Professional phone presence
  • Ability to multitask across multiple computer systems
  • Strong attention to detail
  • Problem-solving and critical thinking abilities
  • Excellent time management
  • Positive, team-oriented attitude
Preferred Experience
  • Call Center Environment
  • Zendesk or CRM Systems
  • Cisco or Contact Center Technology
  • Microsoft Outlook, Teams, Word, and Excel
  • Legal Services Industry
  • Healthcare Scheduling
  • Hospitality Customer Service
  • Financial Services Customer Support
Education
Preferred:
  • Bachelor's Degree
Also Considered:
  • Associate Degree
  • Some college coursework plus substantial customer service experience

Bilingual Candidates Encouraged to Apply
Spanish-English bilingual professionals are highly desired and strongly encouraged to apply.
Interview ProcessStep 1
SkySource Solutions Interview & Qualification Review
Step 2
Skills Assessment
Step 3
Candidate Presentation to MetLife Legal Plans
Step 4
Final Selection & Offer
Apply Today!
These classes are expected to fill quickly.
If you're looking for a company that values customer service, professional growth, teamwork, and making a positive impact on people's lives, we want to hear from you.
SkySource Solutions Exclusive Staffing Partner of MetLife Legal Plans
Cleveland, Ohio
$20.00/Hour
Start Dates: August 10, 2026 & September 14, 2026
40 Immediate Openings Available
Apply now and launch your next career opportunity with SkySource Solutions and MetLife Legal Plans!

Apply