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Just Salad is seeking a proactive, detail-oriented, enthusiastic, and motivated candidate with a strong ability to problem-solve and a willingness to continuously learn. The IT Intern will report to the Director of Field Tech + IT Operations and serve as a key resource for all IT-related queries across 120+ locations (NYC, FL, CHI, NJ, PA, MA) and Corporate (50+ members). This is a hands-on role offering exposure to real-world IT infrastructure, cybersecurity practices, emerging AI-powered tooling, and day-to-day operations support.
This position is on our NYC Midtown office and reports to our Director of Field Tech + IT Operations
Duties & Responsibilities IT Support & Infrastructure
• Provide technical assistance to staff on hardware and software-related issues across all locations and corporate offices
• Install, configure, and troubleshoot computer systems, hardware, and peripheral devices on Windows and Mac environments
• Monitor system performance and proactively address issues to sustain 99%+ uptime across all machines
• Follow established procedures and processes for routine computer maintenance and system hygiene
• Perform system backups and maintain accurate, up-to-date records of configurations and changes
• Organize and manage new equipment intake and maintain existing hardware inventory
• Assist with new store opening installations across multiple markets, including device provisioning and network setup
• Travel 60-70% of the time within NYC and surrounding markets to support field locations Help Desk & End User Support
• Assist with managing and resolving IT Help Desk tickets through Freshservice in a timely, SLA-compliant manner
• Triage, categorize, and prioritize incoming requests; escalate complex issues to senior IT staff as appropriate
• Maintain clear and professional communication with end users throughout the ticket lifecycle
• Provide training and guidance to team members on the use of computer systems, software, and AV equipment
• Document technical procedures, troubleshooting steps, and resolutions for the IT knowledge base Cybersecurity/AI & Services
• Assist with monitoring systems for security vulnerabilities, suspicious activity, and policy violations
• Help maintain endpoint protection, access control, and user security awareness initiatives
• Adhere to data protection standards and internal IT security protocols at all times
• Assist in the evaluation, testing, and rollout of AI-powered tools and service integrations across business operations
• Support the IT team in integrating AI-driven solutions into existing workflows, such as helpdesk automation, predictive maintenance, and operations tooling
• Help monitor AI integration performance and flag anomalies, inefficiencies, or user adoption issues
• Collaborate with cross-functional teams to identify opportunities where automation or AI can improve day-to-day operations
Requirements & Qualifications
• Currently pursuing or recently completed a Bachelor's degree in Information Technology, Computer Science, or a related field
• Foundational knowledge of computer systems, software, and AV equipment
• Understanding of network and system security principles
• Familiarity with hardware and software installation and configuration
• Exposure to AI tools, automation platforms, or IT service integrations is a strong plus
• Experience with Freshservice or a comparable ITSM/help desk platform is advantageous
• Excellent problem-solving and troubleshooting skills with a resourceful, solutions-first mindset
• Strong written and verbal communication skills and a customer service orientation
• Ability to work independently and collaboratively as part of a team
• Quick learner who adapts well to evolving technologies and workflows
• Willingness to travel 40%-50% of the time, primarily within NYC
Benefits:
$17-$17.50/hr
Free Just Salad while working
FT- 40 hours per week
12 week internship
About Us:
Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to "Eat with Purpose," Just Salad is a Certified B Corporation™ and home to the world's largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.