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POSITION: Supervisor of Social Services

REPORTS TO: Director

CLASSIFICATION: Full Time

EXEMPT/NONEXEMPT: Exempt

GENERAL DESCRIPTION: LSSNY's 24-hour supportive housing program serves extremely vulnerable individuals, including people with histories of homelessness and/or mental illness. The Supervisor of Social Services provides leadership, supervision and training to on site social service staff. The Supervisor of Social Services also serves as the liaison between residents and the Director.

The Supervisor of Social Services is classified as an essential worker, and as such accepts responsibility for the completion of their critical services to participants, on site, even during times of emergency. These include, but are not limited to, emergencies caused by: weather, nationwide pandemics, civil unrest, and domestic threat.

MAJOR DUTIES AND RESPONSIBLITIES:

• Provides leadership, guidance and administrative supervision to social service staff.
• Provides weekly one-on-one supervision for social services staff.
• Conducts case conferences; resolves participant issues.
• Reviews service plans, program notes, and other participant documentation to ensure comprehensiveness and compliance with funder, regulatory and LSSNY requirements. Signs off on final documents prior to filing in participant charts.
• Audits participant records to ensure compliance with funder, regulatory and LSSNY requirements.
• Conducts regular staff meetings.
• Provides training to social services staff.
• Provides ongoing feedback and annual job performance evaluations to case managers.
• Supervises incident reporting; strategizes follow-up with social services team.
• Conducts participant assessment and crisis intervention.
• Participates in participant intake process, including selection and screening of residents.
• Supervises interns assisting with social services work.
• Prepares monthly reports (including statistics and other data) for program funding sources.
• Assists Director with annual reports.
• Approves time cards and changes in staff schedules; monitors attendance of social service staff.
• Completes monthly calendar of events and schedules group activities.
• Assists Director with Human Resource matters, including interviewing and hiring.
• Coordinates with Administrative Assistant regarding office supply orders; may handle petty cash custodial duties and other administrative tasks if needed.
• Assists Director with other functions related to the program.
• Represents Lutheran Social Service of New York's mission and values; upholds agency Code of Conduct and other policies and procedures.
• Assists in Human Resource matters, ordering/monitoring of supplies, petty cash custodial duties, and other tasks related to program functioning.
• Serves as liaison for on-site resources for participants as well as program representative for off-site resources, including development of relationships within the community.
• Demonstrates commitment to social justice and promotes equity by identifying and removing barriers, facilitating learning, cultivating community, and empowering others.

SUPERVISES:

• Case Managers
• Interns

EDUCATION:

• Master Social Worker (Licensed preferred), or Master in a related field, or other Master's degree, including courses and certification that is relevant to serving the formerly homeless population, e.g. CASAC, HSBCP, MSc. In Administration.

EXPERIENCE:

• Two years' (minimum) experience as a supervisor in the field of social services.
• Experience working with people with histories of substance abuse, HIV, homelessness and mental illness.

SKILLS & ABILITIES:

• Strong leadership/team building/coaching skills.
• Excellent clinical skills.
• Strong writing and speaking skills.
• Excellent administrative skills; highly organized and detail-oriented.
• Strong time management; able to handle multiple tasks and assignments at once.
• Flexible; able to work some holidays and weekends.
• Proficient in Internet Navigation, E-mail, and Microsoft Word.
• Bilingual a plus, preferably in Spanish.

DATE REVISED: 4/8/2022