Internship Background Investigator Jobs (NOW HIRING)

THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY
WHO WE ARE:
The Texas Workforce Commission (TWC) is looking for an Investigator I to join the South Texas Unemployment Insurance (UI) Tele-Center. This position is located in McAllen, Texas at 400 E. Hackberry Ave. Applicants should demonstrate they enthusiastically share our department's E.P.I.C. vision and values in a positive, high-paced, and energetic team environment.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
 

WHAT YOU WILL DO: 
The Investigator I performs entry-level to routine (journey-level) unemployment insurance investigative work. Work involves conducting investigations. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. The ideal candidate will have professional communication skills with the ability to handle multiple priorities while meeting strict deadlines in a Tele-Center atmosphere.

YOU WILL BE TRUSTED TO:
-Review and process unemployment insurance claims and related documents by interpreting and applying all Unemployment Insurance laws, Appeals policy and precedents, Benefits Letters, and Commission resources.
-Interview claimants and employers to gather facts on claims being investigated. 
-Enter fact-finding information into the mainframe computer system while simultaneously interviewing individuals. 
-Make determinations on claims regarding the payment of unemployment insurance to claimants and the liability of employers for reimbursement; and determines payment accuracy, recommending overpayment collection or fraud prosecution as appropriate. 
-Review requests from claimants for additional wages and deletions of wages. 
-Document reason for accepting one set of facts over another in the determination's rationale.
-Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers. 
-Check wage data for unreported earnings and investigates improper payments.
-Review requests from claimants for additional wages and deletions of wages. 
-Provide information about the appeal process to claimants.
-Perform other duties as assigned.

YOU QUALIFY WITH:
-Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise.
-Relevant academic credits may be applied toward experience qualifications for this position.
-Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.  

YOU ARE A GREAT FIT WITH:
-Able to handle multiple priorities with frequent interruptions 
-Experience working unemployment cases (separation or non-separation) 
-Attention to detail and accuracy 
-Recent experience with the UI program and UI Benefits System 
-Microsoft Office (Word, Excel, Outlook) 
-Bilingual; English/Spanish

YOU GAIN: 
- A Family Friendly Certified Workplace.  
- Competitive starting salary: $3,311.45 - $3,580.72/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. 
 

PLEASE NOTE: 
All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf. 
 

HOW TO APPLY: 
To be considered, please complete an Application for Employment and apply on Taleo. 
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.