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Internet Tech Support Jobs (NOW HIRING)

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IT Support Specialist

Edwards, CO · On-site

$60K/yr

Suitable home office space and internet to effectively get the job done all technology and tools ... Passion for supporting people and business IT systems Pay and Benefits * $60,000 annually * Two ...

Stoa Group

IT Support Coordinator

Charlotte, NC · On-site

We are seeking an IT Support Coordinator to provide day-to-day technical support to employees ... Coordinate with internet providers and vendors when needed. * Troubleshoot basic network and ...

New

DomainTools

IT Support Specialist

Seattle, WA · On-site

$65K - $75K/yr

We are a company with a vision of a safe, secure, and open Internet for everyone, and we are ... Provide end user support for technology related issues, tracking support tickets in Jira.

Lindsey Management Co.

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IT Support Specialist II

Fayetteville, AR · On-site

Basic to intermediate knowledge of networking, including Wi‐Fi, internet connectivity, IP ... technology vendors, internet providers, managed service providers, or software support teams.

ASK Consulting

IT Support Technician

Pasadena, TX · On-site

$19.75 - $27/hr

Description Job Title: IT Support Technician Duration: 12 Months Location: Pasadena, TX 77507 ... 2016, and Internet Browsers Excellent interpersonal skills especially communication and ...

New

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Internet Tech Support information

See salary details

$27K

$43.5K

$66K

How much do internet tech support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for internet tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What does an Internet Tech Support specialist do?

An Internet Tech Support specialist assists customers with troubleshooting and resolving issues related to internet connectivity, devices, and network equipment. They guide users through step-by-step solutions, help configure modems and routers, and may escalate complex problems to higher-level technicians. Their goal is to ensure customers have a reliable and secure internet connection by providing clear instructions and technical support, often via phone, chat, or email.

What are the key skills and qualifications needed to thrive as an Internet Tech Support specialist?

To thrive as an Internet Tech Support specialist, you need a solid understanding of networking concepts, troubleshooting techniques, and typically a high school diploma or relevant certification. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure efficient problem resolution, customer satisfaction, and smooth operation of internet services.

What are some common challenges faced by Internet Tech Support professionals, and how can they be managed effectively?

Internet Tech Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing high call volumes, and addressing frustrated or non-technical customers. To manage these effectively, it's important to develop strong problem-solving skills, maintain patience and empathy, and stay updated on the latest networking technologies. Regular training and collaboration with more experienced team members can also help in resolving uncommon issues efficiently. Working as part of a supportive team environment can make it easier to share knowledge and reduce stress during busy periods.

What is the difference between Internet Tech Support vs Network Support Specialist?

AspectInternet Tech SupportNetwork Support Specialist
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, customer serviceCorporate networks, data centers, on-site troubleshooting
Job FocusResolving internet connectivity, browser issues, device setupMaintaining and troubleshooting local and wide area networks
Industry UsageIT support companies, ISPs, tech retailersLarge organizations, telecom companies, IT departments

Internet Tech Support primarily focuses on assisting users with internet connectivity, browser problems, and device setup, often in customer service settings. Network Support Specialists handle network infrastructure, including configuring and maintaining networks within organizations. While both roles require networking knowledge and certifications, Internet Tech Support emphasizes end-user support, whereas Network Support Specialists focus on network infrastructure management.

What cities are hiring for Internet Tech Support jobs?

Cities with the most Internet Tech Support job openings:

What are popular job titles related to Internet Tech Support jobs?

For Internet Tech Support jobs, the most frequently searched job titles are:

Internet Tech Support jobs near you

IT Support Engineer

Madison, WI • On-site

Younger Enterprise Systems LLC
See more jobs at Younger Enterprise Systems LLCexternal

$65K - $85K/yr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

Benefits:
  • Simple IRA Retirement with Match
  • Competitive salary
  • Health insurance
  • Home office stipend
  • Opportunity for advancement
  • Paid time off
  • Training & development

The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. MacOS and Linux experience is a plus. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude.
Service and Helpdesk Support:
·            Monitor cloud and local backup solutions and troubleshoot failures.
·            Triage and manage helpdesk tickets, initiate appropriate remedial actions.
·            Provide tier 2+ customer support both remotely and on-site.
·            Monitor computers and network devices.
Installation, Configuration, and Maintenance:
·            Server installation, configuration, and troubleshooting, including SharePoint, Google Workspace, and Synology NAS.
·            In-depth Windows computer imaging and configuration, including automated deployment.
·            Install, license, configure, and maintain common software packages like MS Office, Adobe, and QuickBooks.
·            Support, troubleshoot, and configure standard applications like email clients and web browsers.
·            Update operating systems and applications for servers and client workstations.
·            Internet domain registration and DNS name server setup including renewals and transfers.
·            Install and configure printers, scanners, and other peripherals.
·            Perform mobile device setup, app installation, and troubleshooting.
·            Provide end user training, coaching, and how-to documentation.
Network design, installation, and support:
·            Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices.
·            Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN.
·            Advanced wireless access point installation, configuration, and troubleshooting, including mesh.
·            Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS.
·            Intermediate cloud infrastructure, including VPS, S3 storage.
·            Intermediate Remote desktop (RDP/RDS) support, including license management and RemoteApp.
·            Intermediate IP telephony support and troubleshooting.
Security:
·            Monitor endpoint security for detections and updates.
·            Configure and troubleshoot various MFA systems, including biometrics.
·            Intermediate endpoint management, including malware remediation, vulnerability settings.
·            Intermediate Windows security, including BitLocker and Windows Firewall.
Additional Duties:
·            Create and maintain procedural and asset documentation.
·            Actively participate in project meetings, reviews, and team training.
·            Actively look for ways to improve efficiency and reduce manual labor and turn-around time.
·            Conduct compliance checks and IT policy audits.
Qualifications:
·            Five years of relevant experience.
·            Proven technical aptitude.
·            Strong customer service skills.
·            Strong written and verbal English communication skills.
·            CompTIA A+ and Network+ certification or equivalent.
·            Ability to manage confidential and private materials with discretion and integrity.
·            Willingness to learn and apply company standards.
·            Ability to adapt to changing priorities and switch between multiple tasks as needed.
Work Environment:
·            Fulltime, day shift, Monday-Friday
·            Primarily remote. Some onsite and inhouse work required local candidates.
·            After-hours, weekends, and on-call rotation required.
 

Flexible work from home options available.