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Internet Tech Support Jobs in Houston, TX (NOW HIRING)

ASK Consulting

IT Support Technician

Pasadena, TX · On-site

$19.75 - $27/hr

Description Job Title: IT Support Technician Duration: 12 Months Location: Pasadena, TX 77507 ... 2016, and Internet Browsers Excellent interpersonal skills especially communication and ...

New

1872 Consulting

Tech Support Specialist

Houston, TX · On-site

... Internet, as well as, ensure visitor equipment is setup and functioning prior to the visitor ... supporting Microsoft Office Company : 1872 Consulting is a recruitment and IT consulting company.

Panelmatic

Senior IT Support Specialist

Houston, TX · On-site

Job Summary: We are seeking an experienced Senior IT Support Specialist to provide top-tier ... Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party ...

Panelmatic

Senior IT Support Specialist

Houston, TX · On-site

Job Summary: We are seeking an experienced Senior IT Support Specialist to provide top-tier ... Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party ...

Panelmatic

Senior IT Support Specialist

Houston, TX · On-site

Job Summary: We are seeking an experienced Senior IT Support Specialist to provide top-tier ... Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party ...

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All JobsInternet Tech Support JobsInternet Tech Support Jobs in Houston, TX

Internet Tech Support information

See Houston, TX salary details

$25.8K

$41.5K

$63K

How much do internet tech support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for internet tech support in Houston, TX is $41,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $44,900.00 per year, depending on experience, location, and employer.

What does an Internet Tech Support specialist do?

An Internet Tech Support specialist assists customers with troubleshooting and resolving issues related to internet connectivity, devices, and network equipment. They guide users through step-by-step solutions, help configure modems and routers, and may escalate complex problems to higher-level technicians. Their goal is to ensure customers have a reliable and secure internet connection by providing clear instructions and technical support, often via phone, chat, or email.

What are the key skills and qualifications needed to thrive as an Internet Tech Support specialist?

To thrive as an Internet Tech Support specialist, you need a solid understanding of networking concepts, troubleshooting techniques, and typically a high school diploma or relevant certification. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure efficient problem resolution, customer satisfaction, and smooth operation of internet services.

What are some common challenges faced by Internet Tech Support professionals, and how can they be managed effectively?

Internet Tech Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing high call volumes, and addressing frustrated or non-technical customers. To manage these effectively, it's important to develop strong problem-solving skills, maintain patience and empathy, and stay updated on the latest networking technologies. Regular training and collaboration with more experienced team members can also help in resolving uncommon issues efficiently. Working as part of a supportive team environment can make it easier to share knowledge and reduce stress during busy periods.

What is the difference between Internet Tech Support vs Network Support Specialist?

AspectInternet Tech SupportNetwork Support Specialist
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, customer serviceCorporate networks, data centers, on-site troubleshooting
Job FocusResolving internet connectivity, browser issues, device setupMaintaining and troubleshooting local and wide area networks
Industry UsageIT support companies, ISPs, tech retailersLarge organizations, telecom companies, IT departments

Internet Tech Support primarily focuses on assisting users with internet connectivity, browser problems, and device setup, often in customer service settings. Network Support Specialists handle network infrastructure, including configuring and maintaining networks within organizations. While both roles require networking knowledge and certifications, Internet Tech Support emphasizes end-user support, whereas Network Support Specialists focus on network infrastructure management.

Internet Tech Support jobs near you

IT Support Technician

Pasadena, TX • On-site

ASK Consulting
See more jobs at ASK Consultingexternal

$19.75 - $27/hr

Full-time

Posted 2 days ago

New

Job description

Description
Job Title: IT Support Technician
Duration: 12 Months
Location: Pasadena, TX 77507
Position Description:
A fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives!
Roles Responsibilities:
Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
Escalates incidents to the appropriate IT operations resources in accordance with established procedure
Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures
Skills:
Proven experience in a technology support role
Experience supporting a manufacturing plant
BitLocker Encryption experience
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
Excellent interpersonal skills especially communication and presentation skills
Promotes and supports standardization and continuous improvement
Ability to work independently and make decisions where necessary
Familiarity with all components of Office 365
In-Tune, ServiceNow Platforms Experience/Exposure
OT Environment Exposure / Manufacturing Plant - Chemical Plant experience
A+ Certification or equivalent highly preferred
Familiarity with ITIL and HDI Incident Management Best Practices
Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
Understanding of Network Standards, Protocols, and Security Policies

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