LA28 does not provide relocation assistance.
LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.ย ย
The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.ย ย
Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place-a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors-optimism, integrity, excellence, inclusion, co-creation and boldness-and look forward to hearing about how your past experiences align with them.
Associate, NOC Relations & Planning:
The Team: The National Olympic and Paralympic Committee Services (NCS) Team's aims is to engage, empower, and support 206 National Olympic Committees (NOCs) and 185 National Paralympic Committees (NPCs) in the preparation and planning of the most seamless, innovative, and engaging Games experience ever for their athletes, team officials, and delegation members.ย
NCS is organized into two key workstreams: Relations & Planning and Services and Operations.ย ย These two workstreams create a trusted and impactful client-centered cross-functional team which delivers the opportunities, channels, and supportย requiredย for NOCs and NPCs to successfully engage with LA28, and to prepare to bring their athletes and delegations to the LA28 Olympic and Paralympic Games.ย
The NCS team is also charged with the creation and management of a range of critical programs and services in accordance with LA28, IOC (International Olympic Committee), and IPC (International Paralympic Committee) guidelines in the lead-up to and throughout the Games-time period including workshops, seminars, reporting, and operation centers.ย
Key Responsibilities:
NOC & NPC Relationsย
- Cultivate andmaintaintrusted, transparent, and authenticclientrelationshipswith 15-25 NOCsor NPCs.ย
- Overseeย client correspondence ensuringtimely,transparentand clear communications.ย
- Support thereview andproduction of key documents, policies, and client informational resources, andsupportthe distribution of those resources to clients ina timely,consistentand coordinated manner.ย
- Manageย clientย escalation pathway throughout the Games lifecycle,consolidatingclient issues/feedback andsubsequentissueresolution.ย
- Support the coordination and delivery of highly impactful NOC and NPC visits including generation of post-visit follow-ups and reports.ย
- Support the delivery of allPre-Gamesreadiness activities for NOCs and NPCs including Open Days, Chefs de Mission Seminars and more.ย
- LA28presence atmeetings and seminars.ย
ย NOC & NPC Planning:ย
- Cultivateandmaintaintrusted, transparent, and authenticcross-functionalclient relationships with8-10 Functional Areas (FAs).ย
- SupportNOC/NPCand LA28FAdiscovery meetings, presentations, and planning sessions to capture key information and trends inNOC/NPCplanning.ย
- Monitortheathletejourney from touch-down to take-off,validatingservice levels and venue plansimpactingtheNOC/NPCdelegationjourneyย
- Integrate with LA28 FAs as a trusted and valuable central resource ofNOC/NPCspecific information to support theirplanningย
- Manage status tracking and reporting tools reflecting progress on NCS and LA28 FA milestonesย
- Implement strategiesto mitigate identified gaps and meet the demands of NOC/NPC delegationsย
- Conduct critical reviews,editsand validations of publications from other FAs to ensure accuracy and compliance prior to their release and submission to NOCs and NPCsย
Games-time Operations:ย
- Perform a wide range of activities, including stress tests at the Village, setup and preparation of workspaces, coordination of teamarrivalsand allocation,andnightshifts.ย
- Support, execute, and oversee projects across functional areas, ensuring alignment with communicated timelines, deliverables, and expected outcomes.ย
- Serve as a critical member of the Games-time event operations and support of the NCS Service Centerย
- Serve as a key point of contact for assigned NOCs and/or NPCs during Games-timeย
- Effectively implement critical Games-time processes such as issue capture, resolution management,clientcommunicationsย
- Support all other duties as assigned which may include tasks such as NOC/NPC move-in activities, distribution of NOC/NPC assets, daily reporting, Ceremonies support, critical situation support, and more.ย
Background & Requirements:
- Minimum 2 years of relevant experienceย
- Bachelor's degree or equivalent requiredย
- Multilingual:English as primary working language; fluent written and spoken French, Spanish,Arabic, Russian,orotherlanguages highly preferred)ย
- Experience working with Office suite products including Microsoft Excel and PowerPointย
- Experience working inSmartsheet or other project management toolsย
- Experience with data analytics and reporting tools a plusย
- Global Business Exposure: Experience collaborating with international organizations or conducting business across regions includingAsia, Oceania, Europe, Americas, and Africa.ย
- International Relations: Experience in global engagement, cultural awareness, and internationalclientmanagement.ย
- Sport Industry Expertise: Background in sport organizations, membership management, or account management.ย
- Major Event Operations: Hands-on experience delivering large-scale events or managing complexand demandingevent operations.ย
- Core Event Functions: Familiarity with key operationalareas such as sport events,clientservices, international relations, transportation, accommodations,logistics, accreditation, and food & beverage.ย
- Olympic & Paralympic Knowledge: Understanding the structure, protocols, and requirements of the Olympic and Paralympic Games; anyย experience with or exposure to adaptative sport experience a plus.ย
Expectations:
- Customer-Centric Mindset:Demonstratedcommitment to delivering exceptional service and operational support.ย
- ClientManagement: Proven ability to navigate complex environments with multiple internal and external partners.ย
- Relationship Building: Strong interpersonal skills witha track recordof fostering positive, collaborative relationships.ย
- Detail Orientation & Accountability: Exceptional attention to detail,strong senseof ownership, andproficiencyin documentation.ย
- Communication & Collaboration: Excellent written and verbal communication skills; adept at team building and co-creating solutions through collaborative decision-making.ย
- Problem-Solving: Well-developed analytical and critical thinking skills to address challenges effectively.ย
- Independent Execution: Ability to work autonomously, prioritize tasks, and resolve issues with minimal supervision.ย
- Proactive Approach: Self-starter with experience in definingobjectives, seeking feedback, and iterating work products.ย
- Adaptability & Teamwork: Thrives in dynamic, fast-paced environments; capable of managing multiple priorities and deadlines while contributing to a close-knit team.ย
Physical Requirements and Working Conditions:
- Available to work onsite in our Downtown Los Angeles-based office.ย
- The majority ofwork will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.ย
- The LA28 office is anopen floorplanworking environment; employees must be able to work efficiently in anopen cubicleenvironment.ย
- Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.ย
- Perform other duties asrequired; the role will evolve over time andย willย include operational responsibilities during the Olympic and Paralympic Gamesย which will shiftย the working environment to a Games-time venue.ย
The annual base salary range for this position is $69,000-79,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.
LA28 does not provide relocation assistance.
LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis ofreligion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws.ย We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experiencea candidate can add to our team.ย