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International Customer Support Jobs (NOW HIRING)

The Heico Companies

Customer Support Specialist

Nashua, NH

$18 - $24.50/hr

Job Summary The Customer Support Specialist is responsible for managing end-to-end customer account ... Manage customer accounts across multiple regions, including domestic and international customers ...

Wakefield-Vette

Customer Support Specialist

Nashua, NH · On-site

$18.25 - $24.50/hr

Job Summary The Customer Support Specialist is responsible for managing end-to-end customer account ... Manage customer accounts across multiple regions, including domestic and international customers ...

Wakefield-Vette

Customer Support Specialist

Nashua, NH · On-site

$18.25 - $24.50/hr

Job Summary The Customer Support Specialist is responsible for managing end-to-end customer account ... Manage customer accounts across multiple regions, including domestic and international customers ...

Jobgether

$14 - $18.75/hr

Working in a fully remote, international environment, you will interact primarily via written ... Handle customer support tickets end-to-end, ensuring proper resolution or escalation when needed

New

Staffingine LLC

Automation Engineer

Cuyahoga Falls, OH · On-site

Support system start-up and commissioning at customer sites (approximately 30% travel, domestic & international) Customer Support: * Provide on-site field service and customer training * Offer remote ...

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How much do international customer support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for international customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an International Customer Support representative, and why are they important?

To thrive as an International Customer Support representative, you need strong communication skills, multilingual proficiency, and a solid understanding of customer service principles, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is typically required. Cultural sensitivity, patience, and problem-solving abilities are crucial soft skills that help manage diverse customer needs. These capabilities ensure effective support across global markets, fostering customer satisfaction and loyalty.

What is international customer support?

International customer support refers to providing assistance, guidance, and problem resolution to customers from different countries and regions. This role often involves handling inquiries through various channels such as phone, email, or chat, and requires knowledge of different languages, cultures, and time zones. International customer support professionals help ensure customers receive high-quality service regardless of their location, often working for global companies or organizations with an international client base. They may also assist with issues related to shipping, payments, product information, and technical support tailored to the customer's region.

What are common challenges faced in an International Customer Support role and how can I prepare for them?

International Customer Support professionals often encounter challenges such as language barriers, cultural differences, and coordinating across multiple time zones. To succeed, it's important to develop strong communication skills, adaptability, and cultural sensitivity. Familiarity with customer support platforms and understanding global business etiquette will also help you provide a positive experience to clients from diverse backgrounds. Ongoing training and collaboration with team members can further enhance your ability to address customer needs efficiently.
More about International Customer Support jobs
What states have the most International Customer Support jobs? States with the most job openings for International Customer Support jobs include:
What job categories do people searching International Customer Support jobs look for? The top searched job categories for International Customer Support jobs are:
International Customer Support jobs near you
Infographic showing various International Customer Support job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 20% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Assoc International Customer Specialist

Computacenter

Norcross, GA • On-site

Full-time

Posted 15 days ago

Computacenter rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

107th of 204 rated it services

Job description

About the role
  • Technology Sourcing Operations will focus on the delivery, continual improvement, and optimization of the specialist services they provide to the business.
    TSO teams will have the authority to lead, support and add value through thought leadership and leveraging specialist skills, expertise, and knowledge across the group on a consistent manner.
  • The International Customer Specialist unit is one of the expert areas in Technology Sourcing Operations. This unit will advise, design, build, transition, manage compliance, and specialist delivery services for large and complex product business in our operating countries.
  • The Expert unit also provides all complementary services where Global product delivery is also required using; export, partnering or local supply.
  • The International Business Support Team is a cross functional, dedicated team focused on standing up and transacting of international business across Europe, accountable for the locally delivered customer experience. As a dedicated international delivery team, we will undertake pre-sale engagement through to sales order management and post-sales activities.
  • The International Customer Specialist team will proactively collaborate with the lead country account teams, including the aligned customer management function.

What you'll do
Pre-sales:
  • Prepares quotes in-line with customer requirements, at agreed margins.
  • Examining customer orders for validity, products ordered, quantities ordered, any special pricing agreements or requirements.
  • Maintaining of specific customer catalogue rules / customer pricing overlays as agreed with lead account team.
  • Liaising with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Domestic and Export and shipments.
  • Efficient, prompt, and accurate sales order entry in accordance with customer specific SLAs and requirements as documented during the international onboarding service. This includes selecting the right delivery, configuration and our
    other TSO delivered services.
  • Validation of purchase orders to ensure details are correct, in line with the sales orders and the right source of supply has been selected (based on rebates, pricing, availability & lead times, fraud checks inventory, contract,
    customer requirements etc.)
  • Liaising with Buyers / Purchasing Operations to ensure accurate order entry, identify product constraints, due date management, non-standard and non-compliant orders queries etc.
  • Liaising with material master team for the supply and maintenance of required materials.
  • Liaising with stakeholders if orders are blocked in the system due to margins, customer credit limit breaches, export control etc. (not exhaustive)

Post-sales:
  • Processing returns in accordance with internal processes & SLA.
  • Prompt processing of credits and re-bills in SAP
  • Contact point for customers, vendors/suppliers, and CC internal departments for customer relevant topics.
  • Accountable for the management of customer stock (buy & store, consigned) and works closely with Partner Management and Configuration and Logistics to optimize stock levels.
  • Supports standard customer reporting requirements as required (as identified through the standard service description)
  • Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly.

Customer Experience & Development:
  • Identifies and participates in process, customer optimization projects both locally and with the lead country Customer Management and Account teams.
  • Maintains systems awareness training to stay up to date for any changes.
  • Maintains a sufficient level of understanding of Global exporting regulations to ensure compliance and correct tax handling.
  • Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.
  • Accountable for the Customer experience in TSO.

What you have
  • Limited experience in Sales Operations and Customer Service roles.
  • Experience of handling simple, straight forward customer orders.
  • Customer and sales orientation.
  • Reliability, conscientiousness, sense of responsibility and initiative.
  • Basic knowledge of project coordination.
  • Ability to work in a team.
  • Some knowledge of the major IT manufacturers and their products.
  • Strong communication skills with good command of spoken and written English.
  • Willingness to travel.
  • Basic knowledge of SAP (SD Module), Order Engine / Salesforce, MS Office, E-Business Tools

What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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