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Culligan International Company

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International Customer Operations Specialist

Rosemont, IL · On-site

$58K - $74K/yr

The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on ...

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How much do international customer support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for international customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an International Customer Support representative, and why are they important?

To thrive as an International Customer Support representative, you need strong communication skills, multilingual proficiency, and a solid understanding of customer service principles, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is typically required. Cultural sensitivity, patience, and problem-solving abilities are crucial soft skills that help manage diverse customer needs. These capabilities ensure effective support across global markets, fostering customer satisfaction and loyalty.

What is international customer support?

International customer support refers to providing assistance, guidance, and problem resolution to customers from different countries and regions. This role often involves handling inquiries through various channels such as phone, email, or chat, and requires knowledge of different languages, cultures, and time zones. International customer support professionals help ensure customers receive high-quality service regardless of their location, often working for global companies or organizations with an international client base. They may also assist with issues related to shipping, payments, product information, and technical support tailored to the customer's region.

What are common challenges faced in an International Customer Support role and how can I prepare for them?

International Customer Support professionals often encounter challenges such as language barriers, cultural differences, and coordinating across multiple time zones. To succeed, it's important to develop strong communication skills, adaptability, and cultural sensitivity. Familiarity with customer support platforms and understanding global business etiquette will also help you provide a positive experience to clients from diverse backgrounds. Ongoing training and collaboration with team members can further enhance your ability to address customer needs efficiently.
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Infographic showing various International Customer Support job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 20% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
International Customer Operations Specialist

International Customer Operations Specialist

Culligan International

Des Plaines, IL

$58K - $74K/yr

Full-time

Posted 15 days ago

Be an early applicant

Culligan rating

6.4

Company rating: 6.4 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

357th of 418 rated machine equipment manufacturers

Job description

The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on-time delivery through coordination with logistics partners and cross-functional teams.

Responsibilities:

  • Own end-to-end processing of international orders (subsidiaries, licensees, vendors).
  • Ensure accuracy of order entry, documentation, and shipment details.
  • Coordinate with logistics partners (freight forwarders, customs brokers) to support on-time delivery.
  • Maintain documentation to support audits and customs compliance.
  • Partner cross-functionally to resolve issues and improve processes.
  • Maintain and update process documentation and workflows.
  • Provide customer support and communication for international accounts.
  • Support continuous improvement initiatives to increase efficiency and accuracy.
  • Follow up with customers on outstanding collections and partner with Accounts Receivable as needed.
  • Perform other responsibilities as needed.

Requirements:

  • High School Diploma required; Associate or Bachelor’s degree preferred.
  • Experience in international logistics and/or international customer service strongly preferred.
  • Familiarity with freight forwarding, customs processes, and compliance requirements preferred.
  • Strong written and verbal communication skills.
  • Basic understanding of accounting terminology and processes.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Strong familiarity with Microsoft Suite; Excel, Word, PowerPoint.
  • S4HANA (SAP) Cloud version experience preferred.
  • Strong proficiency in data entry, accuracy, and attention to detail.
  • Ability to manage multiple priorities based on timing, scheduling, and workload.
  • Ability to collaborate cross-functionally to support customer outcomes.
  • Effective time management under pressure with shifting priorities.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness Customer Focus Team Player

Negotiation Integrity Analysis Skills

Communication Organization/Planning Judgement/Decision Making

Target Salary Range: $58,000 – $74,000 salary a year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

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