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International Customer Support Specialist Jobs in Madison, WI

Accuray

Clinical Support Specialist

Madison, WI

This includes on-site support for go-live and upgrades, and on-call support for customers. Additionally, the Clinical Support Specialist supports a wide range of cross-functional activities within ...

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

We support our customers in reducing their environmental footprint while improving food production ... USA, some international travel as needed EXPERIENCE / BACKGROUND * BSc/BA in Engineering ...

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International Customer Support Specialist information

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How much do international customer support specialist jobs pay per hour?

As of May 27, 2026, the average hourly pay for international customer support specialist in Madison, WI is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an International Customer Support Specialist, and why are they important?

To thrive as an International Customer Support Specialist, you need strong communication skills, fluency in multiple languages, and a solid understanding of global customer service practices, typically supported by a relevant degree or experience. Familiarity with CRM systems, ticketing platforms, and international communication tools like Zendesk or Salesforce is often required. Excellent problem-solving abilities, cultural sensitivity, and patience help you excel in diverse and challenging customer interactions. These skills ensure effective support for customers worldwide, fostering satisfaction and loyalty across different markets.

How does an International Customer Support Specialist typically collaborate with cross-functional teams to resolve customer issues?

International Customer Support Specialists often work closely with teams such as technical support, sales, and logistics to resolve complex customer inquiries. They may coordinate with local representatives or subject matter experts to understand regional nuances, ensure accurate information, and expedite solutions. Regular communication through meetings, emails, and shared platforms is essential to keep all stakeholders aligned and maintain a high standard of customer satisfaction. This collaborative environment helps specialists build a broad understanding of the company and opens up opportunities for career growth in areas like account management or operations.

What is an International Customer Support Specialist?

An International Customer Support Specialist is a professional who assists customers from different countries by addressing their inquiries, resolving issues, and providing guidance about products or services. They often communicate with clients via phone, email, or chat, and may need to be fluent in multiple languages. This role requires strong problem-solving skills, cultural awareness, and the ability to navigate international regulations and time zones. Their goal is to ensure customer satisfaction across diverse markets and maintain strong relationships with a global clientele.

What is the difference between International Customer Support Specialist vs Customer Service Representative?

AspectInternational Customer Support SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; multilingual skills often preferredHigh school diploma or equivalent
Work EnvironmentGlobal companies, remote or international officesLocal or regional customer service centers
Employer & IndustryTech, e-commerce, travel, and multinational firmsRetail, telecom, banking, local businesses
Search & Comparison IntentInternational support, multilingual support, global customer serviceLocal support, customer service roles, call center jobs

The International Customer Support Specialist focuses on assisting customers across multiple countries, often requiring multilingual skills and understanding international markets. In contrast, a Customer Service Representative typically handles local or regional customer inquiries within a specific area. Both roles involve customer interaction but differ mainly in scope, language requirements, and work environment.

What are popular job titles related to International Customer Support Specialist jobs in Madison, WI? For International Customer Support Specialist jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching International Customer Support Specialist jobs in Madison, WI look for? The top searched job categories for International Customer Support Specialist jobs in Madison, WI are:
What cities near Madison, WI are hiring for International Customer Support Specialist jobs? Cities near Madison, WI with the most International Customer Support Specialist job openings:
International Customer Support Specialist jobs near you
Infographic showing various International Customer Support Specialist job openings in Madison, WI as of May 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 62% Full Time, 12% Part Time, and 24% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,888 per year, or $21.1 per hour.

Customer Support Specialist

Baker Manufacturing Comp Any LLC

Evansville, WI

$17.50 - $23.50/hr

Other

Posted 11 days ago

Job description

Description

Customer Success Specialist - Technical/Sales Growth Track

Department: Customer Success
Location: Evansville, WI
Reports To: Sr. Director of Customer Success and Marketing
Work Arrangement: Hybrid (Evansville-based; approximately 50% remote after onboarding and training)


Position Summary

Baker Water Systems is seeking a motivated, growth-minded Customer Success Specialist - Technical/Sales Growth Track to join our team. This role is ideal for an early-career professional or recent graduate who is eager to build a long-term career in customer success, sales support, and technical product knowledge within a manufacturing environment


This position will play an important role in supporting our customers through order entry, quoting, inbound and outbound communication, pricing and availability support, and cross-functional coordination. Over time, this individual will be developed into a higher-level role with increasing responsibility, including more technical product support, customer account engagement, and leadership opportunity.


This is a strong opportunity for someone who enjoys communication, problem-solving, teamwork, and learning how a business operates from the inside out.


Key Responsibilities

  • Enter and manage customer orders accurately and efficiently 
  • Prepare quotes and follow up on open quote opportunities 
  • Handle inbound customer calls and emails in a professional and timely manner 
  • Make outbound calls for quote follow-up, order follow-up, and customer outreach 
  • Communicate pricing, availability, and order status to customers 
  • Coordinate internally with Sales, Operations, Shipping, Planning, and other departments 
  • Maintain accurate customer records and activity in company systems 
  • Support a paperless, organized workflow with strong attention to detail 
  • Help ensure a high-quality customer experience through timely communication and follow-through 
  • Learn Baker Water Systems products, processes, and customer needs over time 
  • Grow into more technical and advanced customer support responsibilities 
  • Demonstrate initiative, ownership, and leadership potential as part of long-term development 


Qualifications

  • Associate's degree preferred in sales, business, marketing, communications, management, or a related field. Equivalent relevant experience will also be considered 
  • Strong written and verbal communication skills 
  • Strong organizational skills and attention to detail 
  • Comfortable speaking with customers by phone and email 
  • Ability to manage multiple priorities and follow through on tasks 
  • Positive attitude and willingness to learn 
  • Strong problem-solving and teamwork skills 
  • Interest in developing technical product knowledge over time 
  • Interest in future leadership or higher-level responsibilities preferred 
  • Experience with CRM, ERP, Microsoft Office, or customer support systems is a plus, but not required 


Preferred Characteristics

  • Eager to learn and grow within the company 
  • Comfortable in a fast-paced environment 
  • Professional, dependable, and proactive curious and coachable 
  • Interested in building a long-term career path, not just taking a job 


Growth Opportunity

This role is designed as a development position with the opportunity to grow into a more advanced Customer Success, technical, or leadership-oriented role over time.


Physical / Work Expectations

This position is based out of Evansville, Wisconsin 

Hybrid schedule with approximately 50% remote flexibility after onboarding and training 

Standard office and computer-based work 

Periodic in-person collaboration and training required

Requirements

  •   
  • Strong communication and organizational skills 
  • A positive attitude and willingness to learn 
  • Interest in customer success, sales support, and business operations 
  • Ability to manage multiple priorities and stay detail-oriented 
  • Leadership potential and interest in future growth 
  • Associate's degree preferred in sales, business, marketing, communications, management, or a related field; relevant experience will also be considered 

Apply