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Internal Help Desk Jobs in Georgia (NOW HIRING)

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role ...

Techgene Solutions LLC

Helpdesk Spanish

Conyers, GA · On-site

$17.50 - $23.75/hr

Required 2 Years Monitor ticket queues, assign tickets to appropriate internal and external support ... Required 2 Years Bilingual - Spanish Required IT Help Desk Call Center exp Required 2 Years

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

This support is crucial to the delivery of the company's mission of helping children achieve a ... Meticulously record all incidents and resolutions to build an internal knowledge base for future ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

defi AUTO LLC

Client Support Desk Analyst

Atlanta, GA · On-site

$60K - $75K/yr

By working directly with clients and internal stakeholders, you can help shape software ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...

Kforce Technology Staffing

Tier 1 Service Desk

Alpharetta, GA · On-site

$20 - $27.25/hr

The ideal candidate is a strong troubleshooter who enjoys helping users, thrives in a fast-paced ... Learn and support proprietary applications, POS systems, and internal business processes * Document ...

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Internal Help Desk information

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are popular job titles related to Internal Help Desk jobs in Georgia?

For Internal Help Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Georgia look for?

The top searched job categories for Internal Help Desk jobs in Georgia are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

IT Support Manager, Help Desk Hybrid

ID Logistics

GA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

315th of 362 rated logistics

Job description

About Us:
At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence
Position Overview:
The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role involves overseeing daily operations, developing support strategies, and ensuring service level agreements (SLAs) are met. The ideal candidate will have strong leadership skills, extensive experience in IT support, and a commitment to customer service excellence.
Location: Westgate, GA (Hybrid)
Work Schedule: Monday-Friday, Days, On Call Rotation.
Travel Specifics: 20%
Competitive Total Rewards: Competitive salary of $90,000 -110,000 along with comprehensive benefits, including medical, dental, and vision insurance, 401(k) with company match, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education
Key Responsibilities:
  • Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Oversee daily support team operations, ensuring timely and effective resolution of technical issues.
  • Monitor ticketing system and ensure tickets are assigned, escalated, and resolved within SLA guidelines.
  • Develop and maintain IT Support policies, procedures, and documentation.
  • Ensure high levels of customer satisfaction by setting and maintaining service standards.
  • Act as an escalation point for complex or high-priority issues.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Strategic Planning
  • Develop long-term plans for IT support, aligning with the company's goals and objectives.
  • Implement best practices and innovative solutions to enhance the efficiency and effectiveness of IT Support.
  • Collaborate with other departments to ensure seamless support for cross-functional initiatives
  • Generate and analyze reports on IT support performance, identifying trends and areas for improvement.
  • Present findings and recommendations to senior management.
  • Use data to drive decision-making and continuous improvement.
  • Stay updated on the latest technology trends and tools relevant to IT support.
  • Evaluate and recommend new technologies to improve support services.
  • Ensure the IT Support team is proficient with current tools and technologies.

This position is not eligible for immigration sponsorship
#LI-DNP
Minimum Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2-3 years of experience in IT support, with at least 3 years in a management role.??
  • Strong understanding of ITIL or other service management frameworks.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage and develop a high-performing team.
  • Experience with help desk ticketing systems and remote support tools.
  • Strong problem-solving and analytical skills.
  • Commitment to delivering exceptional customer service.

Preferred Qualifications:
  • Certifications such as ITIL, HDI, or similar.
  • Experience in a fast-paced, high-volume support environment.
  • Familiarity with various operating systems, networking, and enterprise applications.
  • Knowledge of cybersecurity principles and practices.

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