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Internal Help Desk Jobs in Florida (NOW HIRING)

GLOTECH, Inc.

Tier 1 Service Desk Technician

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

GLOTECH, Inc. is seeking TIER 1 Help Desk Technicians to join our team in Orlando, Florida. The ... Provide exceptional and professional customer service to our internal customers * Log all contacts ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL

$19.25 - $26.50/hr

  • Medical

  • Retirement

  • PTO

The Service Desk Tier 1 Technician will also provide first contact support for all internal ... Skills/Competencies * Minimum 5+ years' experience working on a high call volume Help Desk

MUFG Bank, Ltd.

Service Desk Data Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

  • Medical

  • Retirement

  • PTO

This team supports internal operations and employees. The Service Desk Data Analyst is primarily focused on ensuring a world class employee experience in all aspects related to technology by enabling ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We prioritize internal promotions and offer on-the-job training. Service Desk Administrator I Key ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Hollywood, FL · On-site

$46K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We prioritize internal promotions and offer on-the-job training. Service Desk Administrator I Key ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Melbourne, FL · On-site

$46K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We prioritize internal promotions and offer on-the-job training. Service Desk Administrator I Key ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Melbourne, FL · On-site

$46K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We prioritize internal promotions and offer on-the-job training. Service Desk Administrator I Key ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We prioritize internal promotions and offer on-the-job training. Service Desk Administrator I Key ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

SCCU

Service Desk Admin I

Melbourne, FL · On-site

$46K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We prioritize internal promotions and offer on-the-job training. Service Desk Administrator I Key ... to help build a skills knowledge database. * Perform duties as assigned to the Service Desk as ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Doral, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Jacksonville, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Miami, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Doral, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Jacksonville, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Jacksonville, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Florida

Internal Help Desk information

See Florida salary details

$9

$17

$25

How much do internal help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for internal help desk in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are popular job titles related to Internal Help Desk jobs in Florida?

For Internal Help Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Florida look for?

The top searched job categories for Internal Help Desk jobs in Florida are:

What cities in Florida are hiring for Internal Help Desk jobs?

Cities in Florida with the most Internal Help Desk job openings:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Tier 1 Service Desk Technician

GLOTECH, Inc.

Orlando, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Overview

GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients.  We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.

GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).

Responsibilities

This is a talent pipeline opening.  We are building a network of qualified talent for general consideration of future full time or temporary TIER 1 Help Desk Technician job openings. 

GLOTECH, Inc. is seeking TIER 1 Help Desk Technicians to join our team in Orlando, Florida.  The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident and request management reports supporting United Parks & Resorts, including Corporate and all park locations. TIER 1 Service Desk technician responsibilities include but are not limited to monitoring SEA systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to TIER 2 as required in accordance with established Service Level Agreements. Provide basic desktop support and assistance with Microsoft Office products. Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.

PRINICPAL DUTIES/RESPONSIBILITES:

  • Provide exceptional and professional customer service to our internal customers
  • Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the ITSM Jira
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
  • As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or application owner groups
  • Collaborate effectively with other service desk team members
  • Participate in ongoing training for service desk operations
  • Work on projects or tasks assigned by leadership
  • Available to work any shift on a 24x7 operation
Qualifications
  • Vocational certifications or AS degree in computer science or related technical field preferred.
  • Must have at least two years of experience working on a Help Desk / Service Desk
  • Microsoft certifications a plus
  • Positive Customer service oriented in potentially high stress scenarios
  • Basic knowledge of Active Directory is required
  • Must be available to work onsite in Orlando, FL as needed

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Employment Type: OTHER

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