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Internal Case Manager Jobs (NOW HIRING)

Peer Assistance Services Inc

Case Manager

Denver, CO · On-site

Case Manager - PHAP Peer Assistance Services, Inc. is a community-based, 501(c)(3), non-for-profit ... Presents complex cases during interdisciplinary case consultation, documents internal case staffing ...

Banner Life

Sales Case Manager

Frederick, MD · On-site

$55K - $65K/yr

Act as the internal case expert by: * Reviewing and validating new applications * Coordinating underwriting requirements and follow-ups * Managing policy issuance and placement * Supporting ...

ncmec

Case Manager 2

Rochester, NY · On-site

Prepare and draft summary, progress and supplemental reports for internal case management review and media purposes. * Organize case information and maintain a working electronic case file containing ...

Care Resource

HOUSING CASE MANAGER

Miami, FL · On-site

$19 - $22.75/hr

Collaborate with Coordinated Entry (Miami-Dade and Broward), external referral partners, and internal case managers across programs to ensure coordinated access to housing resources, integrated ...

Care Resource

HOUSING CASE MANAGER

Fort Lauderdale, FL · On-site

$19.75 - $23.75/hr

Collaborate with Coordinated Entry (Miami-Dade and Broward), external referral partners, and internal case managers across programs to ensure coordinated access to housing resources, integrated ...

Opendoorhealth

Social Work Case Manager

Fortuna, CA · On-site

$29.75 - $34.43/hr

... Work Case Manager (SWCM) at Open Door Community Health Centers (ODCHC) provides integrated ... Liaises with internal and external programs or agencies to promote interagency collaboration.

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How much do internal case manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for internal case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is an internal case manager?

Internal Case Managers are professionals who coordinate and oversee cases within an organization, typically related to employee health, disability, workers' compensation, or other internal processes. They work to ensure that cases are managed efficiently, comply with regulations, and that affected individuals receive appropriate support and resources. Their responsibilities often include assessing needs, developing care or return-to-work plans, liaising with healthcare providers, and maintaining documentation. Internal Case Managers play a critical role in helping both employees and employers navigate complex situations and promote positive outcomes.

What are the key skills and qualifications needed to thrive as an internal case manager?

To thrive as an Internal Case Manager, you need a background in social work, healthcare, or human services along with strong case management and organizational skills, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records (EHRs), and regulatory compliance systems is typically required. Exceptional interpersonal communication, problem-solving abilities, and empathy are vital soft skills for building rapport with clients and coordinating care. These skills ensure effective client advocacy, streamlined service delivery, and improved outcomes within organizational settings.

What are some common challenges an internal case manager might face when coordinating care within an organization?

Internal Case Managers often encounter challenges such as managing high caseloads, navigating complex healthcare systems, and ensuring seamless communication between multidisciplinary teams. Balancing the needs of patients or clients with organizational policies and resource limitations can also be demanding. Successful Internal Case Managers typically develop strong organizational and interpersonal skills to overcome these challenges and provide effective, patient-centered care coordination.

What is the difference between Internal Case Manager vs External Case Manager?

AspectInternal Case ManagerExternal Case Manager
CredentialsRelevant certifications (e.g., CCM, CRC), healthcare or social work backgroundSimilar certifications, often with additional licensing depending on employer
Work EnvironmentWorks within the organization, closely collaborating with internal teamsOperates externally, often from a different organization or agency
Employer & Industry UsageUsed by healthcare providers, insurance companies, and large organizationsCommon in insurance, healthcare, and social services agencies
Search & Comparison IntentPeople comparing roles within the same organization or industryIndividuals seeking external case management services or roles

Internal Case Managers focus on managing cases within their organization, collaborating closely with internal teams. External Case Managers work outside the organization, often providing services on behalf of clients or insurance companies. Both roles require similar credentials but differ mainly in work environment and employer type.

How hard is it to become an internal case manager?

Becoming an internal case manager typically requires a relevant bachelor's degree in social work, healthcare, or a related field, along with experience in case management or social services. Certification, such as the Certified Case Manager (CCM), can enhance job prospects, and strong organizational and communication skills are essential for success in this role.

Is an internal case manager an entry-level job?

An internal case manager is not typically an entry-level position; it usually requires previous experience in case management, healthcare, or social services, along with strong communication and organizational skills. Many roles prefer candidates with relevant certifications or a bachelor's degree, and some employers offer training for new hires with limited experience.

What are the top 3 qualities an internal case manager should have?

An internal case manager should possess strong communication skills to effectively coordinate with clients and team members, organizational abilities to manage multiple cases efficiently, and problem-solving skills to develop appropriate solutions. Attention to detail and empathy are also important for understanding client needs and ensuring accurate case documentation. These qualities help ensure effective case management and positive client outcomes.

What cities are hiring for Internal Case Manager jobs?

Cities with the most Internal Case Manager job openings:

What states have the most Internal Case Manager jobs?

States with the most job openings for Internal Case Manager jobs include:

Internal Case Manager jobs near you

Case Manager

Peer Assistance Services Inc

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description


Case Manager - PHAP

Peer Assistance Services, Inc. is a community-based, 501(c)(3), non-for-profit Colorado corporation. Our mission, to lead with prevention and intervention for substance use and mental health concerns, guides all agency programming. Our values of grit, integrity, and compassion are guideposts for all that we do in the service of our mission. Each staff member operates from these to ensure the success of the agency. PAS implements two statewide programs, Screening Brief Intervention, Referral to treatment (SBIRT), and the Peer Health Assistance Programs (PHAP)

The statewide Peer Health Assistance Programs provide assessment, referral, long-term case management, and monitoring for health and mental health professionals with physical, emotional, psychiatric, psychological, and/or substance use conditions affecting their practice. Programming includes statewide outreach, and communications with multiple professions.
 

About the Case Manager Position  

This is a hands-on, full-time hybrid position with day-to-day responsibilities that will include ensuring program participants are able to practice their profession with reasonable skill and safety, while complying with regulatory requirements. You will also collaborate with licensed evaluators to develop a monitoring contract outlining treatment and community resources to optimize program participants' physical and mental health and wellbeing. You will need to maintain regular communication with program participants, treatment providers, and workplace supervisors to measure compliance with the monitoring contract. You may also have to adjust monitoring contract requirements based on compliance measurements while keeping accurate records of contract monitoring throughout the program participant's involvement in the Peer Health Assistance Program. Your goal will be to help program participants achieve optimal health and well-being while also meeting regulatory requirements.

Compensation:  $57,000-$62,000
Hours: Monday- Friday 8:00am-5:00pm
Evenings/Weekends/Overtime: Occasional evenings and weekends with advanced notice
Travel: Minimal in-state travel for the purpose of attending conferences, training with expense reimbursement.
Benefits: 

  • Flexible Paid Time Off Policy
  • Healthcare, dental, and vision plans
  • Short and long-term disability insurance
  • Life insurance
  • 403(b)(7) Retirement Plan
  • Employee Assistance Program

 Essential Duties:

  • Provides comprehensive case management for Peer Health Assistance Program participants
  • Determining monitoring contract requirements in collaboration with clinical evaluators.
  • Providing referrals to community resources, and all levels of mental health or substance use treatment. Communicating with providers to ensure comprehensive care.
  • Monitoring compliance through correspondence with treatment providers and employers, verification of treatment and support group attendance, and review of drug testing results.
  • Reviewing all incoming reports, screening tools, and correspondence for accuracy, and compliance; manages a high volume of documentation and identifies concerns requiring follow-up or clinical escalation.
  • Approving potential job opportunities to ensure alignment with program requirements and safety to practice. Develop practice agreements that outline employment modifications and reporting expectations.
  • Modifying monitoring contracts based on documented compliance, recommendations from providers, return to substance use, or a recurrence of mental health symptoms.
  • Conducting regular check-ins with each participant on a case load.
  • Preparing discharge requirements and documentation.
  • Maintains regular communication with regulatory boards/programs regarding Participant compliance, status updates, and program requirements.
  • Presents complex cases during interdisciplinary case consultation, documents internal case staffing discussions, clinical recommendations, and compliance considerations, and ensures timely follow through on agreed upon action steps.
  • Prepare quarterly compliance reports.
  • Participates in program outreach by staffing exhibit tables, providing presentations, and attending events for partner organizations.
  • Establishes and manages relationships with key partners, e.g., treatment and healthcare providers, employers, supervisors, and practice monitors.
  • Attends staff meetings including case consultation, office hours, case review, required training, and all agency meetings.
  • Assists with additional program activities as requested.

 What education & experience is required in this role?

  • Bachelor’s degree in a health or behavioral health related field is required
  • Two or more years of experience in case management is required
  •  Experience in community mental health settings such as forensic or competency-related services is preferred
  • Strong skills in structured monitoring, compliance tracking, and participant accountability

 Necessary Skills for Success

  • Excellent verbal and written communication skills.
  • Attention to detail and organization skills.
  • Deliver high-quality services to program participants and contracts.
  • Critical thinking

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Peer Assistance Services is an Equal Opportunity Employer. Peer Assistance Services is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or staff on the basis of age, race, gender, color, religion, national origin, disability, genetic information, sexual orientation, or any other applicable status protected by state or local law.
Closing Date: Applications are accepted on an ongoing basis

What makes us different?

  • Comprehensive Medical (United HealthCare), Dental, and Vision.
  • FSA and Employer-paid Life and Disability Insurance
  • Robust Employee Assistance Program
  • Retirement plan option - 403(b)(7) for eligible employees
  • Generous Flexible Time Off (FTO)
  • Part-time, paid sick leave accrual, but not eligible for FTO employees.
  • Professional Development
  • Travel and Reimbursement

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