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Internal Case Manager Jobs in Minnesota (NOW HIRING)

CoreCivic

Supervisor, Case Processing - Appleton

Appleton, MN · On-site

$19.75 - $25.25/hr

... management. Maintains compliance with accreditation standards and other relevant requirements. 3. Conducts internal case reviews and audits to verify accuracy and timely completion of document ...

Acrisure

Case Manager

Saint Louis Park, MN · On-site

$65K - $75K/yr

Case Managers excel in complex problem-solving and the development of interpersonal relations ... and internal equity. Candidates should be comfortable with an on-site presence to support ...

Nexus Treatment Centers

Case Manager

Onamia, MN

$20.25 - $26/hr

Responsibilities include participation in the development and implementation of treatment plans; facilitating case conferences and client-oriented team meetings with internal and external entities ...

Nexus Treatment Centers

Case Manager

Onamia, MN · On-site

$20.25 - $26/hr

Responsibilities include participation in the development and implementation of treatment plans; facilitating case conferences and client-oriented team meetings with internal and external entities ...

Kestra Holdings

Life Case Manager

Shakopee, MN · On-site

$55K - $60K/yr

As a Case Manager, you will be the backbone of our new business operations. You'll oversee Annuity ... Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra.

Fraser

Dakota County Case Manager

Eagan, MN · On-site

$20.50 - $26.25/hr

Commitment to promoting diversity, multiculturalism, and inclusion with focus on culturally responsive practice, internal self-awareness and reflection. Fraser is looking for Case Managers to work ...

Fraser

Ramsey County Case Manager

Saint Paul, MN · Hybrid

$20.25 - $26/hr

Case Managers must have the following: * Bachelor's Degree (at minimum) in social work, special ... internal self-awareness and reflection. * Computer proficiency using Word and Excel with ...

Fraser

Ramsey County Case Manager

Saint Paul, MN · On-site

$20.25 - $26/hr

Case Managers must have the following: * Bachelor's Degree (at minimum) in social work, special ... internal self-awareness and reflection. * Computer proficiency using Word and Excel with ...

Fraser

Hennepin County Case Manager

Minneapolis, MN · On-site

$21 - $27/hr

Commitment to promoting diversity, multiculturalism, and inclusion with focus on culturally responsive practice, internal self-awareness and reflection. Fraser is looking for Case Managers to work ...

Fraser

Hennepin County Case Manager

Minneapolis, MN · Hybrid

$21 - $27/hr

Commitment to promoting diversity, multiculturalism, and inclusion with focus on culturally responsive practice, internal self-awareness and reflection. Fraser is looking for Case Managers to work ...

Fraser

Dakota County Case Manager

Eagan, MN · Hybrid

$20.50 - $26.25/hr

Commitment to promoting diversity, multiculturalism, and inclusion with focus on culturally responsive practice, internal self-awareness and reflection. Fraser is looking for Case Managers to work ...

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All JobsInternal Case JobsInternal Case Manager JobsInternal Case Manager Jobs in Minnesota

Internal Case Manager information

What is an internal case manager?

Internal Case Managers are professionals who coordinate and oversee cases within an organization, typically related to employee health, disability, workers' compensation, or other internal processes. They work to ensure that cases are managed efficiently, comply with regulations, and that affected individuals receive appropriate support and resources. Their responsibilities often include assessing needs, developing care or return-to-work plans, liaising with healthcare providers, and maintaining documentation. Internal Case Managers play a critical role in helping both employees and employers navigate complex situations and promote positive outcomes.

What are the key skills and qualifications needed to thrive as an internal case manager?

To thrive as an Internal Case Manager, you need a background in social work, healthcare, or human services along with strong case management and organizational skills, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records (EHRs), and regulatory compliance systems is typically required. Exceptional interpersonal communication, problem-solving abilities, and empathy are vital soft skills for building rapport with clients and coordinating care. These skills ensure effective client advocacy, streamlined service delivery, and improved outcomes within organizational settings.

What are some common challenges an internal case manager might face when coordinating care within an organization?

Internal Case Managers often encounter challenges such as managing high caseloads, navigating complex healthcare systems, and ensuring seamless communication between multidisciplinary teams. Balancing the needs of patients or clients with organizational policies and resource limitations can also be demanding. Successful Internal Case Managers typically develop strong organizational and interpersonal skills to overcome these challenges and provide effective, patient-centered care coordination.

What is the difference between Internal Case Manager vs External Case Manager?

AspectInternal Case ManagerExternal Case Manager
CredentialsRelevant certifications (e.g., CCM, CRC), healthcare or social work backgroundSimilar certifications, often with additional licensing depending on employer
Work EnvironmentWorks within the organization, closely collaborating with internal teamsOperates externally, often from a different organization or agency
Employer & Industry UsageUsed by healthcare providers, insurance companies, and large organizationsCommon in insurance, healthcare, and social services agencies
Search & Comparison IntentPeople comparing roles within the same organization or industryIndividuals seeking external case management services or roles

Internal Case Managers focus on managing cases within their organization, collaborating closely with internal teams. External Case Managers work outside the organization, often providing services on behalf of clients or insurance companies. Both roles require similar credentials but differ mainly in work environment and employer type.

How hard is it to become an internal case manager?

Becoming an internal case manager typically requires a relevant bachelor's degree in social work, healthcare, or a related field, along with experience in case management or social services. Certification, such as the Certified Case Manager (CCM), can enhance job prospects, and strong organizational and communication skills are essential for success in this role.

Is an internal case manager an entry-level job?

An internal case manager is not typically an entry-level position; it usually requires previous experience in case management, healthcare, or social services, along with strong communication and organizational skills. Many roles prefer candidates with relevant certifications or a bachelor's degree, and some employers offer training for new hires with limited experience.

What are the top 3 qualities an internal case manager should have?

An internal case manager should possess strong communication skills to effectively coordinate with clients and team members, organizational abilities to manage multiple cases efficiently, and problem-solving skills to develop appropriate solutions. Attention to detail and empathy are also important for understanding client needs and ensuring accurate case documentation. These qualities help ensure effective case management and positive client outcomes.

What cities in Minnesota are hiring for Internal Case Manager jobs?

Cities in Minnesota with the most Internal Case Manager job openings:

Internal Case Manager jobs near you

245d Case Manager

Circle Pines, MN • On-site

New Wave Home Health Care, LLC
See more jobs at New Wave Home Health Care, LLCexternal

$24 - $27/hr

Full-time

PTO

Re-posted 3 days ago

Job description

Benefits:
  • Free food & snacks
  • Paid time off
  • Training & development

Overview

The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individual’s Coordinated Service and Support Plan (CSSP) and Addendum.
Core Responsibilities

1. Service Oversight & Implementation

- Ensure services are delivered according to the CSSP and CSSP Addendum
- Translate support plans into actionable tasks for Direct Support Professionals (DSPs)
- Monitor daily service delivery for quality, consistency, and effectiveness
2. Internal Coordination

- Act as the primary bridge between leadership and DSP staff
- Communicate client needs, schedule changes, and updates to staff
- Support staffing coordination to ensure authorized hours are fulfilled
3. Monitoring & Visits

- Complete required client visits (monthly or as required by service level)
- Observe staff performance and client engagement during visits
- Identify concerns, risks, or service gaps and implement corrective actions
4. Documentation & Compliance

- Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs)
- Review and audit staff documentation regularly for accuracy and timeliness
- Maintain organized client files for DHS audits and internal reviews
5. Collaboration with External Case Manager

- Maintain communication with the county/state case manager
- Provide updates on client progress, concerns, and service outcomes
- Participate in annual and interim meetings as needed
Key Skills & Competencies
- Strong knowledge of Minnesota 245D regulations
- Leadership and team coordination skills
- Attention to detail in documentation and compliance
- Problem-solving and critical thinking
- Effective communication with both staff and external stakeholders
- Ability to manage multiple clients and priorities efficiently
Goal of the Role

To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.