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Internal Case Manager Jobs in Massachusetts (NOW HIRING)

Kennedy-Donovan Center

Case Manager

New Bedford, MA · On-site

$25 - $27.50/hr

Case Manager $25 - $27.50 / hour Flexible Schedule Work-Life Balance Make a Difference with KDC The ... Collaborate with internal teams, DCF, EEC, external agencies, and community providers to coordinate ...

Franklin Professionals

Case Manager

Boxborough, MA · On-site

$19.25 - $25/hr

Case Manager Location: Harvard, Massachusetts Why Join us? Join a compassionate human services ... and internal program leadership. This position includes a combination of office-based ...

Home Instead

Case Manager

Boxford, MA · On-site

$21.75 - $28/hr

❤ Case Manager Are You a Relationship Building Pro? Do you love helping people, building ... Communicate effectively with clients, families, Care Professionals, referral partners, and internal ...

Crystal Springs Inc.

Case Manager

Assonet, MA · On-site

$51K - $55K/yr

As a Case Manager, your day will be filled with impactful interactions and important ... You will also participate in internal investigations, which requires a keen attention to detail and ...

Crystal Springs, Inc

Case Manager

North Dartmouth, MA

$51K - $55K/yr

As a Case Manager, your day will be filled with impactful interactions and important ... You will also participate in internal investigations, which requires a keen attention to detail and ...

Casa Esperanza

Case Manager

Boston, MA · On-site

$25 - $26/hr

Collaborate with internal departments and external providers to ensure timely access to services ... child case management * Experience with motivational interviewing and trauma-informed care ...

Crystal Springs Inc.

Case Manager

Assonet, MA · On-site

$51K - $55K/yr

As a Case Manager, your day will be filled with impactful interactions and important ... You will also participate in internal investigations, which requires a keen attention to detail and ...

Epic Nursing Services

Case Manager

Braintree, MA · On-site

$20.25 - $26.25/hr

The Case Manager works directly with members, caregivers, and healthcare professionals to ... Participate in internal chart reviews, audits, and quality improvement activities * Support Epic ...

Steppingstone Inc

Case Manager

New Bedford, MA · On-site

$22.20 - $23.09/hr

The Case Manager will perform, but is not limited to, the following duties: administration of ... Participate and cooperate in any investigations conducted by internal and external agencies.

Steppingstone, Inc.

Case Manager

New Bedford, MA · On-site

$22.20 - $23.09/hr

The Case Manager will perform, but is not limited to, the following duties: administration of ... Participate and cooperate in any investigations conducted by internal and external agencies.

Steppingstone, Inc.

Case Manager

New Bedford, MA · On-site

$22.20 - $23.09/hr

The Case Manager will perform, but is not limited to, the following duties: administration of ... Participate and cooperate in any investigations conducted by internal and external agencies.

South Shore Health

RN Case Manager

Weymouth, MA · On-site

$117K - $170K/yr

Works collaboratively with interdisciplinary staff internal and external to the Organization ... The Case Manager is on-site and available seven (7) days a week as well as holidays and, therefore ...

The Hollister Group

Case Manager

Boston, MA · On-site

$18/hr

... experience level, qualifications, and internal equity and may be outside of this range ... Manage the inventory of office supplies and assist with ordering * Maintain accurate case files ...

South Shore Health

RN Case Manager

Weymouth, MA · On-site

$117K - $170K/yr

Works collaboratively with interdisciplinary staff internal and external to the Organization ... The Case Manager is on-site and available seven (7) days a week as well as holidays and, therefore ...

South Shore Health

RN Case Manager

Weymouth, MA · On-site

$117K - $170K/yr

Works collaboratively with interdisciplinary staff internal and external to the Organization ... The Case Manager is on-site and available seven (7) days a week as well as holidays and, therefore ...

South Shore Health

RN Case Manager

Weymouth, MA · On-site

$117K - $170K/yr

Works collaboratively with interdisciplinary staff internal and external to the Organization ... The Case Manager is on-site and available seven (7) days a week as well as holidays and, therefore ...

South Shore Health

RN Case Manager

Weymouth, MA · On-site

$117K - $170K/yr

Works collaboratively with interdisciplinary staff internal and external to the Organization ... The Case Manager is on-site and available seven (7) days a week as well as holidays and, therefore ...

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Internal Case Manager information

What is an internal case manager?

Internal Case Managers are professionals who coordinate and oversee cases within an organization, typically related to employee health, disability, workers' compensation, or other internal processes. They work to ensure that cases are managed efficiently, comply with regulations, and that affected individuals receive appropriate support and resources. Their responsibilities often include assessing needs, developing care or return-to-work plans, liaising with healthcare providers, and maintaining documentation. Internal Case Managers play a critical role in helping both employees and employers navigate complex situations and promote positive outcomes.

What are the key skills and qualifications needed to thrive as an internal case manager?

To thrive as an Internal Case Manager, you need a background in social work, healthcare, or human services along with strong case management and organizational skills, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records (EHRs), and regulatory compliance systems is typically required. Exceptional interpersonal communication, problem-solving abilities, and empathy are vital soft skills for building rapport with clients and coordinating care. These skills ensure effective client advocacy, streamlined service delivery, and improved outcomes within organizational settings.

What are some common challenges an internal case manager might face when coordinating care within an organization?

Internal Case Managers often encounter challenges such as managing high caseloads, navigating complex healthcare systems, and ensuring seamless communication between multidisciplinary teams. Balancing the needs of patients or clients with organizational policies and resource limitations can also be demanding. Successful Internal Case Managers typically develop strong organizational and interpersonal skills to overcome these challenges and provide effective, patient-centered care coordination.

What is the difference between Internal Case Manager vs External Case Manager?

AspectInternal Case ManagerExternal Case Manager
CredentialsRelevant certifications (e.g., CCM, CRC), healthcare or social work backgroundSimilar certifications, often with additional licensing depending on employer
Work EnvironmentWorks within the organization, closely collaborating with internal teamsOperates externally, often from a different organization or agency
Employer & Industry UsageUsed by healthcare providers, insurance companies, and large organizationsCommon in insurance, healthcare, and social services agencies
Search & Comparison IntentPeople comparing roles within the same organization or industryIndividuals seeking external case management services or roles

Internal Case Managers focus on managing cases within their organization, collaborating closely with internal teams. External Case Managers work outside the organization, often providing services on behalf of clients or insurance companies. Both roles require similar credentials but differ mainly in work environment and employer type.

How hard is it to become an internal case manager?

Becoming an internal case manager typically requires a relevant bachelor's degree in social work, healthcare, or a related field, along with experience in case management or social services. Certification, such as the Certified Case Manager (CCM), can enhance job prospects, and strong organizational and communication skills are essential for success in this role.

Is an internal case manager an entry-level job?

An internal case manager is not typically an entry-level position; it usually requires previous experience in case management, healthcare, or social services, along with strong communication and organizational skills. Many roles prefer candidates with relevant certifications or a bachelor's degree, and some employers offer training for new hires with limited experience.

What are the top 3 qualities an internal case manager should have?

An internal case manager should possess strong communication skills to effectively coordinate with clients and team members, organizational abilities to manage multiple cases efficiently, and problem-solving skills to develop appropriate solutions. Attention to detail and empathy are also important for understanding client needs and ensuring accurate case documentation. These qualities help ensure effective case management and positive client outcomes.

What cities in Massachusetts are hiring for Internal Case Manager jobs?

Cities in Massachusetts with the most Internal Case Manager job openings:

Internal Case Manager jobs near you

Case Manager

Kennedy-Donovan Center

New Bedford, MA • On-site

$25 - $27.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Case Manager
$25 - $27.50 / hour Flexible Schedule Work-Life Balance
Make a Difference with KDC
The Case Manager provides direct, in-home case management services for children and families within the Intensive Foster Care (IFC) and Lives-In Forward Transition (LIFT) programs. This role supports the development of safe, nurturing, and stable environments, collaborates with internal and external partners, and ensures compliance with all regulatory, licensing, and agency standards.
Schedule: Monday - Friday, 8 am - 4 pm
Location: New Bedford, MA
Key Responsibilities:
  • Assess the strengths, needs, and risk factors of children, youth, and families.
  • Build trusting, supportive relationships with children, youth, foster families, and biological families.
  • Provide in-home case management, supportive services, and advocacy.
  • Participate in treatment planning, IEPs, foster care reviews, and other team/case meetings.
  • Monitor progress toward treatment and educational goals and provide ongoing support.
  • Advocate for families and connect them with appropriate community resources and services.
  • Collaborate with internal teams, DCF, EEC, external agencies, and community providers to coordinate services and support placements.
  • Monitor placements to ensure compliance with DCF, EEC, and KDC requirements.
  • Complete timely and accurate documentation while maintaining compliance with agency policies and regulatory standards.
  • Provide transportation to appointments, programs, and placements as needed and perform other duties as assigned

Why Join KDC? Competitive Benefits Package
Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA & Dependent Care)
  • Employer-Paid Life Insurance
  • Employer-Paid Long-Term Disability
  • Free Virtual Medical, Mental Health, Therapy, and Psychiatry Services
  • Musculoskeletal Support Program

Financial & Professional Growth
  • Mileage Reimbursement for Work-Related Travel
  • 403(b) Retirement Plan
  • Student Loan Repayment Assistance
  • Tuition Remission Opportunities
  • Professional Development and Career Growth

Additional Perks
  • Vacation (156 hours), Personal (16 hours), and Sick Time (80 hours)*
  • Up to 11 Paid Holidays
  • Pet Insurance
  • Accident, Critical Illness, and Hospital Indemnity Coverage
  • BJ's Wholesale Club Membership Discounts
  • Personal Auto and Home Insurance Support

*PTO is calculated using an accrual rate based on hours worked.
Required Qualifications:
  • Bachelor's degree in Social Work or related field (Psychology, Human Services).
  • LSW/LSWA or obtained within 6 months of hire.
  • Completion and maintenance of CPR/First Aid certification.
  • Valid driver's license, acceptable driving history and reliable vehicle.
  • Proficiency in Microsoft Office.
  • Strong cultural competency and sensitivity to diverse populations.
  • Demonstrated commitment to family-centered, community-based services.
  • Ability to take initiative, be proactive, and ask questions.
  • Must be a team player with a positive, eager-to-learn attitude.

Working Environment
This position is community-based and requires travel to homes and community settings. Candidates must be comfortable working in a variety of environments and utilizing technology for documentation and communication.
Ready to Make an Impact?
Join a mission-driven organization that invests in its employees while making a meaningful difference in the lives of children and families every day.

Apply