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Intern Verizon Help Desk Jobs (NOW HIRING)

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.

The People Concern

IT Help Desk Manager

Los Angeles, CA · On-site

$70K - $82K/yr

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone ...

New

pplco

IT Help Desk Manager

Los Angeles, CA

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone ...

New

pplco

IT Help Desk Manager

Los Angeles, CA · On-site

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... B4 Phish alert platform, VOIP systems, Jive, RingCentral, Verizon IPC, Apple I-phone ...

New

O & H DANISH BAKERY INC

IT Help Desk intern

Racine, WI

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

O&H Danish Bakery

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA

$16 - $21.25/hr

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support ...

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA · On-site

$16 - $21.25/hr

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support ...

Waterford Bank

IT Intern

Waterford, OH · On-site

$11.75 - $15.75/hr

Information Technology Intern Department: Information Technology Reports to: VP, Information ... Essential Duties and Responsibilities: * Assist with basic help desk requests under staff ...

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A-3/12 - 4645 - Service Desk Specialist/Help Desk

A-3/12 - 4645 - Service Desk Specialist/Help Desk

Focused HR Solutions

Dover, DE • On-site

Full-time

Re-posted 15 days ago

Job description

Candidate will be required to work a hybrid schedule – on-site each Wednesday in Dover, DE.  Candidate is required to work on-site in Dover, DE 1st week for orientation and training.  All work must be performed in the United States.  
 
Our direct client has an opening for a Service Desk Specialist/Help Desk # 4645. This position is for 6-12+ months, with option of extension, and will be worked in a hybrid schedule – on-site each Wednesday in Dover, DE.
 
If you are interested, please submit the following:
YOUR CURRENT RESUME.
YOUR HOURLY RATE.
Below is the job description – Resumes due ASAP –
 
Shift: 10:30 am – 7 pm EST
 
Description:
  • This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. 
  • The technician troubleshoots, resolves, documents, and escalates tickets as necessary. 
  • Excellent communication and customer service skills are a must.
  • The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.  
 
Preferred Education:  A+ Certification and Network + Certification or demonstrated equivalent.
 
Role Details:
  • Process all inbound telephone calls, emails, and tickets as assigned.
  • Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
  • 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.  
  • Basic troubleshooting of LAN/WAN issues.
  • Remote troubleshooting of desktop issues.
  • Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now).
  • Proactive responsiveness to time sensitive issues.
  • This is a diverse business process environment that requires independent critical thinking.
  • Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
  • Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
  • Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. 
  • Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.

 By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
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About Focuses HR Solutions

Sourced by ZipRecruiter

Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Scottsdale, AZ, US

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