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Intern Help Desk Jobs in Roxbury Crossing, MA (NOW HIRING)

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Business Administrator Internship

Cambridge, MA · On-site

$17.25 - $21.50/hr

Interns will work closely with the COO, to help build and support the community. You'll be working ... desk friendly person who wants to work with people, cares about customer service and pays great ...

the

Fall 2026 Employment Services Internship

Lowell, MA · On-site

$15 - $19.75/hr

Help clients identify and apply to apprenticeship and training programs related to their career ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

the

Fall 2026 Resource Center Internship

Boston, MA · On-site

$16.25 - $21.75/hr

... housing application * helping to coordinate referrals to a wide variety of social services ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

the

Fall 2026 Resource Center Internship

Lowell, MA · On-site

$15 - $19.75/hr

... housing application * helping to coordinate referrals to a wide variety of social services ... Ability to sit at a desk for extended periods and use a computer and telephone. * Occasional light ...

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All JobsIntern Help Desk JobsIntern Help Desk Jobs in Roxbury Crossing, MA

Intern Help Desk information

See Roxbury Crossing, MA salary details

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$18

$27

How much do intern help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for intern help desk in Roxbury Crossing, MA is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What cities near Roxbury Crossing, MA are hiring for Intern Help Desk jobs?

Cities near Roxbury Crossing, MA with the most Intern Help Desk job openings:

Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Roxbury Crossing, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,371 per year, or $18.9 per hour.

Software Engineering and IT Co-Op

Hendler Family Brewing Co.

Framingham, MA • On-site

$20 - $23/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Benefits:
  • Employee discounts
  • Free food & snacks

Job Title: Software Engineering and IT Co-Op 
Department: Data
Reports To: Internal Systems Engineer
Term: September 1 to December 31st (Flexible)
Schedule: Hybrid 3 days per week on-site in Framingham, 2 days per week remote
Pay: $20 - $23 / hour
Hendler Family Brewing Company (the team behind Jack's Abby, Wormtown, and Night Shift) is looking for a motivated Co-Op to join our Data team. This is a hands-on opportunity to do real software engineering work inside a working brewery: you'll ship bug fixes and new features to internal applications used daily by our production, taproom, marketing, sales, and operations teams, write SQL in our ERP to answer real business questions, and help keep the company's hardware and systems running.
You'll work in a modern, AI-assisted development environment within the context of a large-scale industrial brewery. We use AI coding tools (including Claude Code) as a core part of our workflow, and you'll learn to build, debug, and analyze with them from day one. This role is ideal for a student who wants to see how software, data, and IT come together to run a real manufacturing business and who wants their code shipping within the first few weeks.
Essential Duties:
  • Develop and maintain internal web applications fullstack (React, TypeScript, SQL/PostgreSQL): fix bugs, build new features, and improve existing modules used across production, taproom, marketing, and legal compliance workflows
  • Write and maintain SQL queries and reports within our SAP Business One ERP to support data analysis and business reporting
  • Perform data analysis to support decisions in production, inventory management, and sales
  • Support IT operations: set up and configure computers for new hires, image and redeploy machines, and troubleshoot hardware and software issues
  • Assist with the company help desk including triaging bug reports, feature requests, and data requests from users across the company
  • Use AI-assisted development tools (Claude Code and similar) to accelerate development, debugging, and analysis
  • Document your work: code changes, queries, hardware deployments, and support resolutions

Job Requirements:
  • Currently enrolled in a Bachelor's program in Computer Science or a related field
  • Working knowledge of JavaScript and SQL required
  • Basic knowledge of ERP, MRP, and CRMs vocabulary preferred
  • Familiarity with AI tools and AI-assisted development; experience with Claude Code preferred
  • Knowledge of computer hardware, setup, and troubleshooting
  • Fundamental understanding of manufacturing or production systems
  • Ability to communicate technical concepts clearly to non-technical users
  • Strong organizational skills and attention to detail
  • Ability to work independently on hybrid/remote days and manage recurring deadlines
  • Experience with Google Workspace
  • Knowledge of the craft beer industry, brewing methods, and manufacturing practices is a plus
What You'll Learn:
  • Full-stack development on a production application (React, TypeScript, PostgreSQL)
  • ERP data engineering with SAP Business One on HANA
  • AI-assisted software development workflows
  • IT asset management and deployment in a multi-site company
  • How software and data support a real manufacturing and hospitality business
ABOUT US 
The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED.

HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
HFBCo is proud to offer the following benefits to our valued employees: 
  • Sick time, Company holidays 
  • Training and industry related education 
  • Employee Meals 
  • Free case of our beer weekly (must be 21+ years of age)
Hendler Family Brewing Company is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at hr@HendlerFamilyBrewCo.com.

Flexible work from home options available.