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Intern Help Desk Jobs in Roxbury Crossing, MA (NOW HIRING)

Business Administrator Internship

Cambridge, MA · On-site

$17.25 - $21.50/hr

Interns will work closely with the COO, to help build and support the community. You'll be working ... desk friendly person who wants to work with people, cares about customer service and pays great ...

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Intern Help Desk information

See Roxbury Crossing, MA salary details

$10

$18

$27

How much do intern help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for intern help desk in Roxbury Crossing, MA is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What cities near Roxbury Crossing, MA are hiring for Intern Help Desk jobs?

Cities near Roxbury Crossing, MA with the most Intern Help Desk job openings:

Infographic showing various Intern Help Desk job openings in Roxbury Crossing, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,371 per year, or $18.9 per hour.

Business Administrator Internship

NGIN Workplace

Cambridge, MA

$17.25 - $21.50/hr

Internship

Re-posted 20 days ago


Job description

Company Description

Want an amazing and meaningful Internship?

Want to know and experience what it is truly like to have your own business, run a startup or just be an Entrepreneur?

Are you interested in networking and making valuable connections? Do you want to be part of a growing community of international entrepreneurs who are looking to change the world? Are you self motivated, social, and have A LOT of energy

NGIN's Internship Programs are created to explore the growing field of entrepreneurship and give students in the area a chance to get involved with Boston startups as well as established companies. Interns will work closely with the COO, to help build and support the community. You'll be working side-by-side with great companies that are changing the world, such as: Cure Forward, Emulate, Lighter Culture, Everseat, Cangrade, & more! 

Some of the cool things about our company are:

- You'll only work with successful, interesting and friendly people (business owners, entrepreneurs, venture capitalist, investors, CEO's and Founders, cancer researchers, etc). 

- You get to be part of a team making a difference and growing a brand new business

- You get to work in a small business. . .no corporate mandates or crazy arbitrary rules. You'll work with the owners and decision makers directly

- You get to have a say. Once you are familiar with what's going on, you will be free to make suggestions and changes to help make things better

- Free membership! Need to work on the project, do homework? You'll have a 24/7 access to our state of the art office space.

-Team Lunches on Friday, Free Beer, Ice Cream and much more.

Our team is made up of people who genuinely care about entrepreneurship and startups and have decided that a "corporate job" isn't for them, and decided pursue their passions to work for NGIN and help other entrepreneurs.

Job Description

Responsibilities

Have the opportunity to create & implement your first Business Development strategies.

Signage, ads, email templates, newsletters, blogs sales proposals

Research and development, and other materials in support of our branding

Business-to-Consumer (B2C) and Business-to-Business (B2B) marketing efforts

Provide support for online marketing campaigns; must have basic experience in Google AdWords & Analytics

Assist and provide logistical support to our Events Manager

Coordinate hosted events, manage master events calendar; assist booked clients with event planning, on-site set-up / tear-down

Qualifications

We are looking for a front desk friendly person who wants to work with people, cares about customer service and pays great attention to details.

You'll be doing things like greeting clients, answering calls and emails, celebrating accomplishments of our members, logging client data, maintaining kitchen area, including set-up and tear-down in the morning and afternoons, and engaging with amazing people daily.

This internship will be 20-25 hours per week. You will grow the role to whatever you make it to be. Motivated and successful people will be given more responsibility. We are looking for someone who wants to learn more about Entrepreneurship and who is be is willing to learn.

- You'll only work with successful and interesting people (business owners, entrepreneurs, lawyers, teachers, cancer researchers, etc). 

- You get to be part of a team making a difference and growing a brand new business

- You get to work in a small business. . .no corporate mandates or crazy arbitrary rules. You'll work with the owners and decision makers directly

- You get to have a say. Once you are familiar with what's going on, you will be free to make suggestions and changes to help make things better

- Free membership! Need to work on the project, do homework? You'll have a 24/7 access to our state of the art office space.

-Team Lunches on Friday, Free Beer, Ice Cream and much more.



Additional Information

If you....


Can handle day to day business activities

Solve problems

Respectful and Professional

Have a natural ability to connect with people

Can commit at least 20 hours a week

Fluent in English

Have strong organizational and communication skills

Proficient in Microsoft Office

Located in Boston/Cambridge area

Knowledge of social media platforms and how they operate

Warm, enthusiastic personality 

Knowledge of social media platforms and how they operate 

NOTE - Position is UNPAID

We offer COLLEGE CREDIT 


Interested? 

We look forward to hearing from you.