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Intern Help Desk Jobs in Roxbury, MA (NOW HIRING)

MutualOne Bank

Help Desk Technician Intern

Framingham, MA

$16.25 - $21.75/hr

Help Desk Technician Intern Department: Technology Reports to: VP, Director of Information Technology Supervises: None Classification: Non-exempt Date Prepared: May 21, 2026 Summary/Objective: The ...

Formlabs

IT Intern (Fall 2026)

Somerville, MA · On-site

$1.0K - $1.2K/wk

... Intern. Internship Term: Fall 2026 (September 14 through December 18, 2026) Commitment : Full-time ... Promptly respond to Tier 1 help desk requests * Be an essential part of the employee onboarding ...

Formlabs

IT Intern (Fall 2026)

Somerville, MA

$16.25 - $21.75/hr

... Intern. Internship Term: Fall 2026 (September 14 through December 18, 2026) Commitment : Full-time ... Promptly respond to Tier 1 help desk requests * Be an essential part of the employee onboarding ...

Boston Medical Center

Student intern

Boston, MA · On-site

$16.25 - $21.75/hr

Student Intern Department: Public Safety Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES ... helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the Operations ...

TransMedics

Documentation Control Intern

Andover, MA · On-site

Help maintain document tracking logs and status reports * Participate in audits or audit ... General office environment where there is a significant amount of time at a desk, working on ...

NGIN Workplace

Business Administrator Internship

Cambridge, MA · On-site

$17.25 - $21.50/hr

Interns will work closely with the COO, to help build and support the community. You'll be working ... desk friendly person who wants to work with people, cares about customer service and pays great ...

NGIN Workplace

Business Administrator Internship

Cambridge, MA · On-site

$17.25 - $21.50/hr

Interns will work closely with the COO, to help build and support the community. You'll be working ... desk friendly person who wants to work with people, cares about customer service and pays great ...

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All JobsIntern Help Desk JobsIntern Help Desk Jobs in Roxbury, MA

Intern Help Desk information

See Roxbury, MA salary details

$10

$18

$27

How much do intern help desk jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for intern help desk in Roxbury, MA is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What cities near Roxbury, MA are hiring for Intern Help Desk jobs? Cities near Roxbury, MA with the most Intern Help Desk job openings:
Intern Help Desk jobs near you
Help Desk Technician Intern

Help Desk Technician Intern

MutualOne Bank

Framingham, MA

$16.25 - $21.75/hr

Other

Posted 10 days ago

Job description

Position Description

Title:                           Help Desk Technician Intern 

Department:              Technology

Reports to:                 VP, Director of Information Technology  

Supervises:                 None

Classification:            Non-exempt

Date Prepared:          May 21, 2026

Summary/Objective:

The intern will assist the IT department with various tasks, including installing and configuring hardware and software, troubleshooting technical issues, monitoring system performance, reviewing backups, maintaining user accounts, and providing support to end-users. This role will offer hands-on experience in different areas of IT by collaborating with IT personnel

Experience & Education Requirements:

  • Currently enrolled in a computer science, information technology, or related degree program
  • Familiarity with operating systems like Windows and macOS
  • An openness to learning new technologies.
  • Good problem-solving, analytical, and team-working skills

Essential Job Functions:

  • Responding to tickets, emails, and calls on technical issues.
  • Providing solutions and advice on technical issues
  • Documenting and analyzing technical issues and customer interactions.
  • Creating procedures for end-user training
  • Using feedback from end-users to improve problem-solving techniques and customer service.
  • Attending training sessions to stay current with best practices on how to help customers with technical issues.
Required knowledge, skills & abilities:
  • Excellent interpersonal and customer service skills.
  • Problem-solving and critical-thinking skills.
  • Excellent written and verbal communication skills.
  • Exceptional teamwork and leadership skills to help other technical support workers.
  • Ability to learn new technologies and implement them.
Physical Demands and Work Environment:
  • Requires manual dexterity, the ability to move and lift up to 50 pounds.
  • Must be able to travel to other worksites.

Reasonable accommodations may be made to enable individuals with disabilities to perfom1 the essential functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required.

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