ZipRecruiter

Log In

1

Intern Help Desk Jobs in Roxbury, MA (NOW HIRING)

Axis Communications AB

IT Helpdesk Intern

Chelmsford, MA · On-site

$18/hr

First line support for service desk ticket requests * Assist with Onboarding new Axians - including ... Help create and maintain knowledge base documentation * Maintain and organize inventory * Shadow ...

Axis

IT Helpdesk Intern

Chelmsford, MA

$18/hr

First line support for service desk ticket requests * Assist with Onboarding new Axians - including ... Help create and maintain knowledge base documentation * Maintain and organize inventory * Shadow ...

ALKU

Finance Intern

Andover, MA · On-site

$17/hr

Help with month-end close reporting * Support the preparation of spread summaries and year-over ... Prolonged periods of sitting at a desk and working on a computer What Happens Next * Apply, and you ...

ALKU - Apply Today!

Finance Intern

Andover, MA · On-site

$17/hr

Help with month-end close reporting * Support the preparation of spread summaries and year-over ... Prolonged periods of sitting at a desk and working on a computer What Happens Next * Apply, and you ...

ALKU

Finance Intern

Andover, MA

$17/hr

Help with month-end close reporting * Support the preparation of spread summaries and year-over ... Prolonged periods of sitting at a desk and working on a computer What Happens Next * Apply, and you ...

ALKU - Apply Today!

Finance Intern

Andover, MA

$17/hr

Help with month-end close reporting * Support the preparation of spread summaries and year-over ... Prolonged periods of sitting at a desk and working on a computer What Happens Next * Apply, and you ...

Allworth Financial

Service Associate

Waltham, MA · On-site

$60K - $65K/yr

Allworth Financial delivers long- and short-term investment planning solutions and advice to help ... Requires extended periods of sitting or standing at a desk, talking on the phone, and typing * Use ...

NGIN Workplace

Business Administrator Internship

Cambridge, MA · On-site

$17.25 - $21.50/hr

Interns will work closely with the COO, to help build and support the community. You'll be working ... desk friendly person who wants to work with people, cares about customer service and pays great ...

NGIN Workplace

Business Administrator Internship

Cambridge, MA · On-site

$17.25 - $21.50/hr

Interns will work closely with the COO, to help build and support the community. You'll be working ... desk friendly person who wants to work with people, cares about customer service and pays great ...

All JobsIntern Help Desk JobsIntern Help Desk Jobs in Roxbury, MA

Intern Help Desk information

See Roxbury, MA salary details

$10

$18

$27

How much do intern help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for intern help desk in Roxbury, MA is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What cities near Roxbury, MA are hiring for Intern Help Desk jobs? Cities near Roxbury, MA with the most Intern Help Desk job openings:
Intern Help Desk jobs near you

IT Helpdesk Intern

Axis Communications AB

Chelmsford, MA • On-site

$18/hr

Full-time

Posted 4 days ago

Job description

Job Title
IT Helpdesk Intern
Job Description
Job introduction in italic including:
Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay rate: $18/hr.
Who is your future team?
Join a fast-paced team where your work has a visible impact. By managing our helpdesk queue, you'll become a vital link between complex technology and the people who use it, turning technical hurdles into seamless workflows."
What you'll do here as IT Helpdesk Intern?
What You'll Do Here....
  • First line support for service desk ticket requests
  • Assist with Onboarding new Axians - including, but not limited to building new hire laptops and conducting trainings
  • Help create and maintain knowledge base documentation
  • Maintain and organize inventory
  • Shadow senior team members
  • Involvement in ongoing IT projects
  • Perform additional tasks as required

Who are we looking for/Who are you?
  • Strong attention to detail
  • Organized with ability to multi-task
  • Excellent use of time management
  • High skill level with Microsoft Office Suite and Windows Platform
  • Ability to effectively work independently as well as within a team
  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Eager and quick learner

We'd love to hear that you have/are:
  • Currently pursuing a Bachelor's degree in Information Systems or Management Information Systems
  • Maintained GPA of 3.0 or better
  • Prior IT internship experience a plus
  • Interest in learning about Information Systems
  • Interest in technology as this will focus on our windows platform, office applications and more!

Type of Employment
Student (Fixed Term)
Posting End Date
2026-08-09
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let's create a smarter, safer world
For more information about Axis, please visit our website www.axis.com.
Listen to Get To Know Axis - Podcast

Apply