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Intern Help Desk Jobs in Rochester, NY (NOW HIRING)

Athena

IT Intern

Rochester, NY

$14.75 - $19.75/hr

Help document IT procedures and user manuals * Assist in monitoring and resolving connectivity ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

Athena

IT Intern

Rochester, NY · On-site

$14.75 - $19.75/hr

Help document IT procedures and user manuals * Assist in monitoring and resolving connectivity ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

w3r Consulting

UNIX Engineer 3

Rochester, NY · On-site

... Intern/Contract/Temp help/Level I & II staff, as needed - Develops expertise in a Unix technology ... desk tickets - Provides advanced support of the activities of Unix environments throughout the ...

All JobsIntern Help Desk JobsIntern Help Desk Jobs in Rochester, NY

Intern Help Desk information

See Rochester, NY salary details

$9

$17

$25

How much do intern help desk jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for intern help desk in Rochester, NY is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What does an Intern Help Desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

Am I screwed if I have no internships?

For an Intern Help Desk position, having prior internships can strengthen your application, but it is not always required. Employers often value relevant skills, certifications, and a willingness to learn, so gaining experience through volunteering, certifications, or self-study can also be beneficial. Entry-level roles typically focus on foundational knowledge and attitude toward learning rather than extensive experience.

What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

Is 20 an hour good for an internship?

For an Intern Help Desk position, $20 an hour is above the federal minimum wage and can be considered competitive for entry-level IT internships, especially if it includes training or skill development. However, pay rates vary by location, industry, and company size, so it's important to compare with local standards and the internship's responsibilities. Internships often offer additional benefits like mentorship and experience that add value beyond hourly pay.

What does a service desk intern do?

A service desk intern assists with handling technical support requests, troubleshooting hardware and software issues, and providing customer service to users. They often use ticketing systems, learn about IT infrastructure, and gain experience in problem-solving and communication skills under supervision. The role typically involves working in a help desk environment and may require basic knowledge of operating systems and networking.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing help desk professionals to focus on more complex issues. However, AI tools complement rather than replace help desk roles, and human intervention remains essential for nuanced problem-solving and customer service. Help desk jobs require technical knowledge, communication skills, and familiarity with AI and ticketing systems.

What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Intern Help Desk jobs? Cities near Rochester, NY with the most Intern Help Desk job openings:
Intern Help Desk jobs near you

IT Intern

Athena

Rochester, NY

$14.75 - $19.75/hr

Other

Posted 5 days ago

Job description

Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities. 

Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients' overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff. 

Are You a Good Fit For Us?
The IT Intern will provide support to the Information Technology department. The IT Intern will support daily operations, troubleshoot technical issues, and contribute to ongoing projects. This role includes providing technical support to end-users and collaborating with team members to implement solutions. The Intern will also have opportunities to learn about emerging technologies and contribute to process improvements within the IT department.

Duties and Responsibilities:
  • Assist with troubleshooting hardware and software issues
  • Support routine updates, backups, and performance monitoring
  • Help document IT procedures and user manuals
  • Assist in monitoring and resolving connectivity issues
  • Aid in the installation and configuration of applications
  • Provide basic training and support for new tools
  • Organize and manage digital files
  • Support ongoing IT initiatives through research and data collection
  • Help implement security protocols
  • Work with the IT team and other departments
  • Collaborate with IT Manager and Director of Operations on IT-related projects
  • Ad-hoc duties as assigned
  • Other duties as assigned by Supervisor 
Qualifications
  • Pursuing an Associate's or bachelor's degree in Computer Science, IT, or a related field.
  • Basic understanding of hardware, software, and networking.
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication abilities.
  • Ability to collaborate effectively with others.
  • Basic knowledge of common IT tools (e.g., Microsoft Office, Google Suite).
  • Ability to follow instructions and maintain confidential documentation.
  • Must be able to provide between 10-20  hours of availability onsite 3x a week. 
  • Minimum 6-month commitment. 1 year is ideal. 
$0 - $0 one-time
THIS IS AN UNPAID INTERNSHIP
Working Conditions
The primary work location is our Rochester clinic. This is a professional work environment where a computer, desk, chair, and office supplies will be provided in either office.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of the role above.

While performing the duties of this job, the employee is regularly required to hear and speak on the phone or through virtual telehealth sessions conducted on a computer throughout the day, stand and sit for an extended period, and be able to write and answer emails in addition to carrying objects no greater than 40 pounds, when needed.

Direct Reports: This position has no direct reports.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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