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Intern Apple Technical Advisor Jobs in Raleigh, NC

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

... advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious ... Apple App Store and Google Play. * Ability to gather and interpret useful technical details from ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

... advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious ... Apple App Store and Google Play. * Ability to gather and interpret useful technical details from ...

IBM

Consultant Intern - Workday 2027

Research Triangle Park, NC · On-site

$14.25 - $18.75/hr

You'll develop technical expertise and consulting skills in a culture built on continuous learning ... To give yourself the best opportunity for success, we advise applying only to roles that align with ...

KPMG LLP

Tax Intern | Summer 2028

Raleigh, NC · On-site

Help advise multinational enterprises on 1) business decisions, such as where to locate and operate ... Strong in technical, business acumen, critical thinking and agility skills. Demonstrated ability to ...

KPMG LLP

Tax Intern | Winter 2028

Raleigh, NC · On-site

Help advise multinational enterprises on 1) business decisions, such as where to locate and operate ... Strong in technical, business acumen, critical thinking and agility skills. Demonstrated ability to ...

KPMG LLP

Tax Intern | Summer 2028

Raleigh, NC

$35.58 - $45.19/hr

Help advise multinational enterprises on 1) business decisions, such as where to locate and operate ... Strong in technical, business acumen, critical thinking and agility skills. Demonstrated ability to ...

KPMG LLP

Tax Intern | Winter 2028

Raleigh, NC

$35.58 - $45.19/hr

Help advise multinational enterprises on 1) business decisions, such as where to locate and operate ... Strong in technical, business acumen, critical thinking and agility skills. Demonstrated ability to ...

Forvis Mazars

Intern IT Audit Summer 2027

Raleigh, NC

$14.50 - $19.50/hr

As a trusted advisor, you will remain informed on the latest information technology trends and ... technical skills and strengthen the foundation on which you will build your career. How you will ...

Forvis Mazars

Intern IT Audit Summer 2027

Raleigh, NC · On-site

$14.50 - $19.50/hr

As a trusted advisor, you will remain informed on the latest information technology trends and ... technical skills and strengthen the foundation on which you will build your career. How you will ...

Wipro Technologies

Program Lead- Raleigh

Raleigh, NC · On-site

$65K/yr

Provide hands‑on support for basic technical troubleshooting in a macOS-based environment ... Working knowledge of macOS and Apple devices. * Ability to perform basic hardware, software, and ...

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All JobsIntern Apple Technical Advisor JobsIntern Apple Technical Advisor Jobs in Raleigh, NC

Intern Apple Technical Advisor information

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How much do intern apple technical advisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for intern apple technical advisor in Raleigh, NC is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.94 per hour, depending on experience, location, and employer.

What does an Intern Apple Technical Advisor do?

An Intern Apple Technical Advisor assists customers by providing technical support for Apple products and services. They help diagnose and troubleshoot issues related to devices such as iPhones, iPads, Macs, and software like iOS and macOS. Interns receive training from Apple to develop technical knowledge and customer service skills. They often work as part of a team, either remotely or in Apple support centers, and gain valuable experience in technology and customer interaction.

What types of projects or tasks can an Intern Apple Technical Advisor expect to work on during their internship?

As an Intern Apple Technical Advisor, you will typically support customers by troubleshooting technical issues, assisting with device setup, and guiding users through Apple’s products and services. You’ll often collaborate with experienced advisors, join team meetings, and contribute to knowledge base updates. Interns are encouraged to ask questions, participate in training sessions, and may have the opportunity to work on special projects that aim to improve customer experience or internal processes. This hands-on exposure provides valuable insight into both technical problem-solving and customer service within Apple’s dynamic environment.

What are the key skills and qualifications needed to thrive as an Intern Apple Technical Advisor, and why are they important?

To thrive as an Intern Apple Technical Advisor, you need strong problem-solving skills, technical aptitude, and familiarity with Apple products, often supported by coursework or experience in IT or customer service. Familiarity with troubleshooting tools, CRM systems, and Apple’s proprietary support software is typically expected. Excellent communication, patience, and a customer-centric attitude are crucial soft skills for effectively assisting users. These skills and qualities are vital to ensure accurate technical support, positive customer experiences, and efficient resolution of technical issues.

What is the difference between Intern Apple Technical Advisor vs Apple Genius Intern?

AspectIntern Apple Technical AdvisorApple Genius Intern
CredentialsBasic technical knowledge, customer service skillsTechnical certifications, Apple product knowledge
Work EnvironmentCustomer support, technical troubleshooting in retailHands-on repairs, diagnostics at Apple Store
Employer & IndustryApple retail stores, customer serviceApple retail stores, technical support

The Intern Apple Technical Advisor and Apple Genius Intern roles both involve working in Apple retail environments, assisting customers with technical issues. The main difference lies in their focus: Technical Advisors primarily provide customer support and troubleshooting, while Genius Interns perform hands-on repairs and diagnostics. Both roles require technical knowledge and customer service skills, but Genius Interns often need more specialized technical certifications. These positions are ideal for those interested in gaining retail tech support experience within Apple.

What are popular job titles related to Intern Apple Technical Advisor jobs in Raleigh, NC?

For Intern Apple Technical Advisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Intern Apple Technical Advisor jobs in Raleigh, NC look for?

The top searched job categories for Intern Apple Technical Advisor jobs in Raleigh, NC are:

Intern Apple Technical Advisor jobs near you
Infographic showing various Intern Apple Technical Advisor job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 80% Full Time, 11% Part Time, 6% Contract, and 1% Nights. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Sr. Technical Support Engineer

Raleigh, NC • On-site

Pendo
See more jobs at Pendoexternal

Full-time

Retirement

Re-posted 8 days ago

Job description

The Team + The Role
Pendo's Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight.
As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger.
This role is based in our Raleigh office.
What this looks like day-to-day
  • Support queue ownership: You triage, diagnose, and resolve technical issues across Pendo's web and mobile products, including break/fix, how-to, best practice, and configuration questions. You manage urgency based on customer impact and own each case until the customer's problem is actually solved.
  • Technical guidance: You provide targeted technical assistance on platform usage, configuration, and best practices for customers in your segment. Each engagement is scoped to the issue at hand, with clear resolution, documentation, and a path forward that helps the customer move independently.
  • Customer signal: You translate customer pain into reproducible test cases, clear bug reports, and prioritized feedback for Product and Engineering. You also surface customer health signals and strategic gaps to Account Owners and Customer Success so the right teams can act.
  • Knowledge at scale: You create and maintain internal knowledge base content so the team does not solve the same problem repeatedly. When you resolve something novel, you document it and use AI tools to draft, organize, and surface knowledge faster.
  • Resolution follow-through: You work directly with developers on fixes and workarounds, pushing cases through to close without dropping hard problems or waiting to be chased. Customers and internal partners know where things stand because you communicate clearly and proactively.
  • Continuous improvement: You identify recurring customer confusion, tooling gaps, workflow friction, and process issues that slow the team down. When you see a pattern, you propose the fix, write the doc, or build the internal resource that helps the team move faster.
  • Support performance: You manage your work against resolution rate, response time, CSAT, escalation quality, and customer update expectations. Your goal is not just to respond quickly, but to resolve the real issue and reduce repeat case volume over time.
  • Peer enablement: You help teammates navigate complex cases, share workarounds, and raise the technical bar for the support team. You make the people around you better by documenting what you learn and stepping in when others are blocked.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
You're a builder, not a maintainer.
You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Technical Support Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You're AI-curious - genuinely.
You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
  • 3+ years of experience in a technical, customer-facing support or engineering role where you debugged real issues and owned outcomes rather than routing tickets.
  • Working proficiency in JavaScript, HTML, and CSS, with the ability to read code, trace errors, and use browser developer tools to isolate problems.
  • Applied coding knowledge across front-end or API environments, including experience writing or modifying code in a professional setting.
  • Demonstrated ability to learn technical concepts quickly and explain them clearly to both technical and non-technical audiences.
  • Comfort troubleshooting customer issues on both iOS and Android, including a basic understanding of how mobile apps are built, released, and updated through the Apple App Store and Google Play.
  • Ability to gather and interpret useful technical details from customers, including device type, OS version, app version, screenshots, screen recordings, and logs.
  • Familiarity with common mobile concepts such as app permissions, deep links, webviews, crashes, and SDK behavior, including the ability to interpret basic mobile debugging output, error messages, and SDK implementation details.
  • Active use of AI tools in daily work for research, drafting, troubleshooting, or knowledge capture, with a focus on using AI to move faster and work sharper.
  • Comfort operating in a high-volume, unpredictable environment where priorities shift based on customer impact and you are expected to manage your own queue.
  • Evidence of peer development, such as helping a less experienced colleague through a hard problem, proactively documenting knowledge, or taking informal ownership of a technical area.
  • Evidence of continuous technical learning, whether formal or self-directed, with examples of what you have built, broken, or figured out.
Nice-to-haves
  • Hands-on exposure to mobile frameworks or platforms such as native iOS or Android, React Native, Flutter, or mobile SDKs.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.
Compensation: The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.
Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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