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Interactive Teller Jobs (NOW HIRING)

Ascend Federal Credit Union

Teller

Tullahoma, TN

$13.75 - $17.25/hr

Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines. * Receive and review all checks and cash for deposit to various accounts, verifying ...

PRIMEWAY FEDERAL CREDIT UNION

ITM Teller

Houston, TX

$15.25 - $19/hr

It is essential that Interactive Tellers are comfortable and proficient with technology devices and services, and can effectively communicate with members through video in a professional and customer ...

Ascend Federal Credit Union

Teller

Tullahoma, TN · On-site

$13.75 - $17.25/hr

Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines. * Receive and review all checks and cash for deposit to various accounts, verifying ...

Ascend Federal Credit Union

Teller

Tullahoma, TN

$13.75 - $17.25/hr

Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines. * Receive and review all checks and cash for deposit to various accounts, verifying ...

Tampa Bay FCU

Perform a variety of interactive teller services that contributes to an efficient operation and growth of TBFCU business goals. An ITM Agent provides quality customer service and support to members ...

FIRST UNITED BANK

ITM Teller - Full Time

Lubbock, TX · On-site

$13.75 - $17.25/hr

Process financial transactions promptly and accurately, on camera, through Interactive Teller Machines * Prioritize client needs and provides exceptional customer service * Communicate professionally ...

FIRST UNITED BANK

ITM Teller - Full Time

Lubbock, TX

$13.75 - $17.25/hr

Process financial transactions promptly and accurately, on camera, through Interactive Teller Machines * Prioritize client needs and provides exceptional customer service * Communicate professionally ...

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How much do interactive teller jobs pay per hour?

As of May 31, 2026, the average hourly pay for interactive teller in the United States is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Interactive Teller, and why are they important?

To thrive as an Interactive Teller, you need strong knowledge of banking operations, cash handling, and customer service, often supported by a high school diploma or equivalent. Familiarity with interactive teller machine (ITM) software, core banking systems, and digital communication tools is typically required. Excellent verbal communication, problem-solving abilities, and a personable demeanor help build trust and resolve customer issues remotely. These skills ensure efficient, secure transactions and a positive customer experience, which are critical for the success of remote banking services.

How does an Interactive Teller collaborate with remote banking teams and branch staff to ensure seamless customer service?

Interactive Tellers often work in tandem with both remote support teams and in-branch staff to provide customers with efficient and personalized banking services. They use advanced video banking technology to interact with customers and may need to coordinate with branch employees for tasks like cash dispensing, account verification, or handling sensitive issues. Effective communication and strong teamwork are essential, as Interactive Tellers frequently relay information and escalate complex requests to specialized departments. This collaborative approach helps maintain high service standards and ensures that customers receive timely assistance.

What are Interactive Tellers?

Interactive Tellers are banking professionals who assist customers remotely using video conferencing technology at specialized ATMs or kiosks. They handle a wide range of transactions, such as deposits, withdrawals, check cashing, and account inquiries, while providing the personal touch of face-to-face service. Interactive Tellers bridge the gap between traditional in-person tellers and digital banking, offering extended hours and convenient access to banking services. Their role helps banks enhance customer service and streamline operations.

What is the difference between Interactive Teller vs Bank Teller?

FeatureInteractive TellerBank Teller
CredentialsTypically requires high school diploma or equivalent; some certificationsHigh school diploma or equivalent
Work EnvironmentRemote or in-branch with advanced technologyIn-branch customer service
Employer & IndustryBanks, credit unions using digital solutionsTraditional bank branches
Job FunctionsRemote transactions, customer assistance via video, ATM-like servicesCash handling, account inquiries, deposits, withdrawals

Interactive Tellers utilize advanced technology to perform banking transactions remotely, often through video interfaces, while Bank Tellers work directly with customers in branch locations. Both roles require similar basic credentials but differ in work environment and scope of services offered.

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What states have the most Interactive Teller jobs? States with the most job openings for Interactive Teller jobs include:
What job categories do people searching Interactive Teller jobs look for? The top searched job categories for Interactive Teller jobs are:
Interactive Teller jobs near you
ITM (Interactive Teller Machine) Representative

ITM (Interactive Teller Machine) Representative

Forest Area Federal Credit Union

Fife Lake, MI • On-site

$17.50/hr

Full-time

Posted 3 days ago

Job description

The Core Values of Forest Area Federal Credit Union are:
Respect
Integrity
Empowerment
Passion
Innovation
With the foundation of our values in-place, we confidently articulate our Mission:
"Strengthening Our Communities; Investing In Your Success"
Position Purpose
As an ITM Representative, you play a vital role in delivering exceptional member service through our ITM (Interactive Teller Machine) systems. Your responsibilities encompass completing member financial transactions efficiently, providing clear and helpful information, and identifying members' financial needs to recommend appropriate products and services. This role is pivotal in helping the credit union make a positive difference in each member's financial life.
Job Functions
Process member financial transactions, including deposits, withdrawals, and loan payments.
Accurately transfer funds between member accounts as directed.
Post transactions to member accounts and maintain precise member records.
Interactive Teller Machines (ITM):
Utilize ITMs to facilitate member transactions.
Greet members and provide routine information about accounts and services.
Direct members to branch staff for specific transactions or services that cannot be completed via the ITM.
Communication and Member Engagement:
Focus on providing clear instructions to ensure ease of use, accuracy, and efficiency for all transactions.
Actively listen to members' questions and concerns, offering informative and courteous responses.
Identify members' financial needs and recommend suitable credit union products and services.
Technology Proficiency:
Stay updated on ITM technology and delivery methods, adapting to changes and advancements.
Troubleshoot basic ITM issues and escalate technical problems as necessary.
Goal Achievement:
Work toward individual performance goals and contribute to reaching established department goals.
Engage in conversations with members to promote Intrepid Credit Union's products and services when relevant.
Manager Communication:
Keep the ITM Supervisor informed of any issues that may arise with ITM operations while serving members.
Collaborate with branch staff to ensure a seamless member experience.
Additional Responsibilities:
Perform any other duties as assigned by the credit union to support its operations and member service.
Performance Measurements
Provide friendly, professional, personal, and confidential service to all members and associates.
Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.
Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.
Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.
Maintain a dependable record of attendance and timeliness.
Maintain a professional work environment and businesslike appearance.
Education and Experience
Experience: One to three years of similar or related experience.
Education: High school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job.
Communication: Excellent verbal communication skills.
Work Environment
You will primarily work in a credit union Call Center environment, with regular personal contact with members and coworkers. The role may require sitting for extended periods.

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