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Interactive Intelligence Jobs in New York (NOW HIRING)

Interactive Brokers

Software Engineer III

Greenwich, CT · On-site

$64.50 - $86.75/hr

We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive ...

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All JobsInteractive Intelligence JobsInteractive Intelligence Jobs in New York

Interactive Intelligence information

See New York salary details

$49.8K

$114.5K

$157.5K

How much do interactive intelligence jobs pay per year?

As of Sep 2, 2026, the average yearly pay for interactive intelligence in New York is $114,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,800.00 and $129,600.00 per year, depending on experience, location, and employer.

What is an interactive intelligence?

An Interactive Intelligence job typically refers to roles at or related to the company Interactive Intelligence, which specialized in providing software and cloud services for customer engagement, communications, and collaboration. Employees in these roles often work on developing, implementing, or supporting solutions such as call center software, unified communications, and cloud contact center platforms. After being acquired by Genesys in 2016, many former Interactive Intelligence roles now focus on similar technologies within Genesys' product suite. These jobs usually require skills in software development, customer support, or IT project management, and involve working with businesses to improve their customer interaction systems.

What are some common challenges faced by professionals working in interactive intelligence roles, and how can they be addressed?

Professionals in Interactive Intelligence roles often encounter challenges such as integrating complex AI-driven solutions with existing systems, ensuring data accuracy, and maintaining real-time responsiveness. Collaboration with cross-functional teams—like software developers, data scientists, and user experience designers—is critical for overcoming these obstacles. Staying current with emerging technologies and best practices, as well as fostering clear communication between technical and non-technical stakeholders, can help address these challenges and lead to successful project outcomes.

What are the key skills and qualifications needed to thrive as an interactive intelligence engineer, and why are they important?

To thrive as an Interactive Intelligence Engineer, you need a solid background in computer science, telephony systems, and experience with Interactive Intelligence (now Genesys) platforms, often supported by relevant degrees or certifications. Familiarity with tools like Genesys PureConnect, scripting languages, and CRM integrations is typically required. Strong problem-solving abilities, effective communication, and adaptability help engineers excel in collaborating with clients and resolving complex technical issues. These competencies are crucial for delivering reliable customer engagement solutions and ensuring system performance meets organizational needs.

What is the difference between Interactive Intelligence vs Customer Service Representative?

AspectInteractive IntelligenceCustomer Service Representative
Required CredentialsTypically a degree in communications, IT, or related field; certifications in contact center softwareHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, technical support, or IT departmentsCustomer service centers, retail, or call centers
Employer & Industry UsageTech companies, contact centers, IT service providersRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentUnderstanding technical roles in contact centersCustomer interaction and support roles

Interactive Intelligence professionals focus on managing and implementing contact center technology and software, often requiring technical skills and certifications. Customer Service Representatives primarily handle customer interactions, providing support and information. While both roles are involved in customer communication, their responsibilities, skills, and work environments differ significantly.

What are popular job titles related to Interactive Intelligence jobs in New York?

For Interactive Intelligence jobs in New York, the most frequently searched job titles are:

What job categories do people searching Interactive Intelligence jobs in New York look for?

The top searched job categories for Interactive Intelligence jobs in New York are:

Interactive Intelligence jobs near you
Infographic showing various Interactive Intelligence job openings in New York as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $114,484 per year, or $55 per hour.

Associate, People Intelligence

Fanatics Collectibles

New York, NY • On-site

Full-time

Posted 20 days ago

Job description

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
JOB PURPOSE
Fanatics Collectibles is hiring an Associate, People Intelligence to help grow an AI-native people intelligence function. This hands-on, high-impact role sits at the intersection of workforce analytics, data, AI, systems, and process automation, turning people data into decisions and building practical tools and workflows that improve how HR and the business operate.
The ideal candidate pairs strong analytical ability with an AI-native, builder-oriented working style. You should have experience writing SQL; connecting, structuring, and validating data from multiple sources; translating data into a clear story; and using AI to accelerate analytical, technical, and operational work. You will help build internal applications, interactive Web App-based documents and tools, dashboards, automations, and repeatable workflows that make people data and People processes easier to use.
You will also design and operate AI-agent workflows, connect AI and automation safely to sensitive people data and enterprise systems, strengthen data, application, and process governance, and partner with Employee Lifecycle and other People teams to simplify, standardize, and automate programs. Success requires the ability to solve ambiguous problems, carry improvements from discovery through implementation, and maintain a team-first mindset. This is a small team with meaningful scope, where you will own work from day one and help shape how the function operates.
WHAT YOU'LL DO
  • Build and maintain analyses, dashboards, reports, and AI-powered intelligence experiences that answer meaningful workforce questions-including retention, hiring-pipeline health, skills gaps, organizational effectiveness, workforce planning, and employee experience-and give HR, Recruiting, Finance, and business leaders self-service access to reliable, actionable insights.
  • Write SQL to connect, structure, and validate people data across source systems, Snowflake, and downstream tools; support governed data models and data lake and data warehouse environments; and resolve data-quality issues at the root cause.
  • Design, build, test, document, and maintain internal applications, interactive Web App-based documents and tools, AI-agent and automation workflows, prototypes, and self-service experiences that make people data and processes intuitive, secure, repeatable, and auditable.
  • Partner with Employee Lifecycle and other People teams to map and improve end-to-end programs, reducing manual effort, duplicate entry, unnecessary handoffs, control gaps, and employee or manager friction through automation, standardization, and streamlined design.
  • Create and maintain current- and future-state process and data maps, source-to-target mappings, system and data-flow diagrams, data dictionaries, ownership documentation, standard operating procedures, and related technical documentation.
  • Support data, process, and application governance across sensitive people data, AI-enabled solutions, Oracle HCM, workforce-planning platforms, reporting environments, and automation tools-including access, responsible data handling, lineage, quality controls, ownership, requirements, testing, change control, release documentation, issue management, and auditability.
  • Partner with HR, Employee Lifecycle, Finance, business, and technical stakeholders to translate needs into prioritized improvement opportunities and maintain a transparent roadmap across analytics, systems, applications, automation, and process improvement.

WHAT YOU BRING
  • 1-3+ years of experience in data, analytics, business systems, HR systems, process improvement, automation, or a related technical or analytical role.
  • Proficiency in SQL, with foundational knowledge of data modeling, data structures, and how information moves across systems.
  • Hands-on experience using AI tools, agents, or AI-assisted workflows-such as Claude, ChatGPT, or similar platforms-to complete analytical, technical, or operational work.
  • Experience building or prototyping internal tools, automations, Web App-based experiences, or deliverables using code, low-code/no-code platforms, or AI-assisted development.
  • Experience mapping and documenting processes, data flows, system interactions, requirements, controls, and ownership, with a foundational understanding of data privacy, security, role-based access, quality, and governance.
  • Demonstrated ability to identify issues in data, systems, or workflows; carry improvements from problem definition through testing and implementation; and translate stakeholder needs into workable solutions across technical and non-technical teams.
  • Comfort operating in a fluid, fast-moving environment where processes, tools, and standards are still being built, with strong attention to detail and a habit of validating outputs.
  • Bachelor's degree in Analytics, Statistics, Economics, Information Systems, Organizational Behavior, Computer Science, or another relevant quantitative, technical, or social science field.

KEY TRAITS WE VALUE
  • AI-native - uses AI tools to move faster and do more, understands their limitations, and has informed opinions about where AI does and does not add value.
  • Product-minded builder - translates ambiguous business problems into simple, usable tools and workflows, improves them based on feedback, and follows through beyond launch.
  • Systems and governance mindset - understands how data, processes, systems, controls, and decisions connect and moves quickly without sacrificing security, quality, documentation, appropriate access, or process discipline.
  • Technically self-sufficient - can take work from data pull or problem definition through testing, documentation, and clean output, with appropriate support and escalation.
  • Curious about people, not just data - wants to understand what the numbers, systems, and process outcomes mean for employees, managers, and the organization.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/
NYC Salary Range
$115,000-$143,750 USD
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