Intelligence Operations Manager Jobs in Delaware

Bring your Expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. 

As a Vice President in Global Financial Crimes Compliance - Digital Asset Intelligence Operations, you will lead a high-performing team responsible for detecting, investigating, and mitigating money laundering and terrorist financing (ML/TF) risks across both fiat and digital assets. Additionally, you will collaborate with partners across Risk, Operations, Technology, and Legal to design innovative detection approaches and deliver impactful intelligence with a special focus on blockchain-based products, platforms, and customer and entity types across global markets. You help us strengthen our controls, inform strategy, and share appropriate insights while fostering an inclusive, growth-oriented team culture.

Job responsibilities

• Coach, train, and upskill the team on current and emerging risk typologies, including digital asset typologies; lead workshops to drive awareness of on-chain risks and investigative best practices.
• Produce and maintain reporting that monitors key trends (on-chain and off-chain), articulates risk drivers, and recommends risk-mitigating actions to leadership.
• Partner with data analysts and technology teams to design typologies and help build monitoring/detection tools for fiat and digital assets, including on-chain tracing, clustering, wallet/VASP screening, and cross-chain analytics.
• Identify and acquire relevant customer, transaction, exchange/VASP, and on-chain data across platforms to assess suspicious and high-risk activity; ensure appropriate data governance and controls.
• Lead and conduct complex investigations employing blockchain analytics and forensic tools (e.g., Chainalysis Reactor, Elliptic, TRM Labs) alongside traditional AML platforms; resolve cases and escalate significant matters.
• Drive process improvements and efficiencies that anticipate stakeholder needs and scale globally (case triage, risk-based prioritization, alert tuning, and typology iteration for digital assets and fiat).
• Coordinate investigative activities within GFCC and across lines of business, regions, and functions; present intelligence findings and recommendations to senior stakeholders, Legal, Audit, and Risk.
• Share appropriate information with external law enforcement in alignment with policy and legal requirements; support responses to regulatory inquiries and exams.
• Collaborate with Anti-Money Laundering Investigations and senior stakeholders to enhance detection and reporting outcomes across digital assets and traditional payment rails.
• Ensure accurate and timely preparation and filing of Suspicious Activity Reports (SARs) in accordance with FinCEN, BSA/AML, and sanctions standards.
• Independently manage the team's case inventory, set priorities, and allocate resources to meet departmental objectives and service-level expectations.

Required qualifications, capabilities, and skills

• 5 years of financial crime investigations experience, including SAR preparation and filing; at least 3 years focused on digital asset investigations or compliance.
• Demonstrated people leadership and team development experience, including coaching investigators and enhancing capabilities.
• Proven project management experience delivering defined outcomes (process scaling, typology launches, alert optimization).
• Expert knowledge of banking systems and AML typologies, with specialization in digital asset typologies and cryptocurrency trends.
• Proficiency with BSA/AML and sanctions regulatory requirements (including OFAC) and familiarity with FinCEN guidance relevant to digital assets.
• Must have hands-on experience using Chainalysis reactor to trace and assess suspicious activity; experience with digital asset transaction monitoring and wallet/VASP screening.
• Experience acquiring and analyzing customer and transaction data across multiple systems, including exchange/VASP data and on-chain sources; ability to synthesize complex findings into clear, actionable recommendations.
• Strong collaboration skills with partners across businesses, regions, and functions; confident presenter to senior audiences.
• Excellent written and verbal communication tailored to technical and non-technical stakeholders; high attention to detail, sound judgment, and commitment to ethical decision-making.
• Ability to operate amid ambiguity, prioritize multiple tasks, and manage case queues to meet objectives.

Preferred qualifications, capabilities, and skills

• Breadth across typologies including terrorist financing, fraud, human trafficking/smuggling, transnational criminal organizations, corruption, cybercrime, proliferation financing, internal risk and sanctions, wildlife trafficking, and cyber-enabled laundering.
• Familiarity with tokenization, DeFi protocols and platforms, stablecoins, smart contracts, cross-chain activity, and other emerging digital asset technologies.
• Prior collaboration with law enforcement, regulatory counterparts, or industry consortia on digital asset investigations.
• Professional certifications: CAMS, CFE, CFCS; and digital asset certifications (e.g., Certified Blockchain Expert) or platform certifications (e.g., Chainalysis, TRM Labs, Elliptic).
• Proficiency with AML software and transaction monitoring platforms (e.g., Actimize, Mantas).
• Experience engaging global stakeholders and navigating complex, matrixed organizations; change management experience in scaling processes, controls, or investigative programs.
• Familiarity with emerging financial crime trends and digital asset products (e.g., digital tokens and tokenized assets), including typologies such as trade-based money laundering and cyber-enabled laundering.