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Intelligence Operations Manager Jobs in Colorado

... the Intelligence Community (IC). This position serves as the primary operational interface between the prime contractor, federal leadership, and technical teams supporting mission-critical ...

Senior IT Operations Manager

Denver, CO · On-site

$176K - $282K/yr

... the Intelligence Community (IC). This position serves as the primary operational interface between the prime contractor, federal leadership, and technical teams supporting mission-critical ...

... the Intelligence Community (IC). This position serves as the primary operational interface between the prime contractor, federal leadership, and technical teams supporting mission-critical ...

When you look at any major global crisis event, we're providing intelligence that's at the heart of ... Marketing Operations Manager to join us as we work to shape the way businesses perceive and ...

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Intelligence Operations Manager information

What are the key skills and qualifications needed to thrive as an Intelligence Operations Manager, and why are they important?

To thrive as an Intelligence Operations Manager, you need a strong background in intelligence analysis, strategic planning, and operations management, typically supported by a relevant degree and security clearance. Familiarity with intelligence-gathering tools, data analysis software, and classified information systems is essential. Exceptional leadership, critical thinking, and communication skills help you lead teams and coordinate with multiple agencies effectively. These skills and qualities are crucial for ensuring the accurate collection, interpretation, and dissemination of intelligence to support national security objectives.

What are Intelligence Operations Managers?

Intelligence Operations Managers are professionals responsible for overseeing the collection, analysis, and dissemination of intelligence information within an organization or government agency. They manage teams of analysts and operatives, coordinate intelligence-gathering activities, and ensure that information is accurate, timely, and actionable. These managers play a critical role in supporting decision-making processes for security, defense, or law enforcement operations. Their work often involves working closely with other agencies and maintaining strict confidentiality and security protocols.

How does an Intelligence Operations Manager typically collaborate with other departments within an organization?

An Intelligence Operations Manager regularly works cross-functionally, coordinating with teams such as security, legal, IT, and executive leadership to ensure intelligence insights are effectively integrated into decision-making. They often facilitate intelligence briefings, share actionable reports, and advise on potential risks or emerging threats. This collaboration helps align intelligence priorities with organizational goals and supports proactive risk management. Building strong relationships and clear communication channels with other departments is essential for success in this role.
What are popular job titles related to Intelligence Operations Manager jobs in Colorado? For Intelligence Operations Manager jobs in Colorado, the most frequently searched job titles are:
What cities in Colorado are hiring for Intelligence Operations Manager jobs? Cities in Colorado with the most Intelligence Operations Manager job openings:
IT Operations Manager

Other

Posted 19 days ago


SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

68th of 210 rated it services


Job description

SAIC is seeking a highly skilled Enterprise IT Operations Manager in Colorado Springs, CO on the NITES program responsible for operations and overall IT Service Management (ITSM) for a critical NORAD/NORTHCOM mission. The ideal candidate will be responsible for managing large-scale IT operations activities to ensure the availability, reliability, scalability, and security of systems supporting mission-critical environments. This individual will oversee the planning, integration, and execution of enterprise IT services, ensuring full compliance with DoD policies, procedures, and standards.

The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role requires a strong background in ITSM, enterprise Operations and Maintenance, and DoD operational requirements, with proven leadership experience managing geographically dispersed teams in a high-stakes environment.

Key Responsibilities

Strategic Leadership & Operational Management:

  • Operational Governance: Direct day-to-day operations of the command's IT infrastructure, leveraging the NOC to monitor system health, service availability, and real-time performance.
  • Portfolio & Project Oversight: Support strategic IT initiatives and formally funded projects, ensuring continuous service delivery in alignment with Steering Group priorities.
  • Lifecycle Process Control: Enforce standardized ITSM and Service Request Fulfillment (SRF) processes governed by Tactics, Techniques, and Procedures (TTPs) using ServiceNow/Ivanti.
  • Asset & Config Control: Oversee Change and Configuration Management processes to maintain an accurate service catalog, configuration items (CIs), and rapid-provisioning hardware/software "benchstock."
  • Continual Improvement: Evaluate system performance trends and root-cause analysis (RCA) data to implement pro-active operational upgrades and secure deployment workflows.

Team Leadership & Performance Management:

  • Tiered Support Oversight: Lead cross-functional teams spanning Tier 1 (Client Services Technicians) through Tier 2/3 and OEM vendor support.
  • Performance Metrics: Establish and manage KPIs, CSAT goals, and enterprise dashboards (e.g., Xtraction) to evaluate system efficiency and compliance.
  • Escalation & Communication: Implement graduated notification ladders (50%/75%/90% thresholds) to prevent SLA breaches and provide direct operational updates to command leadership.

Compliance, Risk, & Incident Response:

  • Cybersecurity & IA Alignment: Ensure operational compliance with DoD IA, FedRAMP, NIST RMF, DISA STIGs, and CTO directives.
  • Security Integration: Coordinate vulnerability scanning, threat monitoring, and rapid patching cycles to maintain a robust defensive security posture.
  • Incident Lifecycle Management: Direct the full incident response lifecycle from detection through resolution, utilizing Stratusphere for proactive performance warning and routing production changes through the CAB.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

 TYPICAL EDUCATION AND EXPERIENCE: Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience

Required Skills & Qualifications

Experience & Education:

  • Minimum Experience: 14+ years of overall IT experience, including:
    • 6+ years of experience as an IT Operations Manager in a comparable DoD/Federal environment.
    • 5+ years of experience leading geographically dispersed technical teams.
    • 3+ years of hands-on experience with DoD Information Assurance (IA) policy.
  • Education: Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred).

Required Certifications:

  • DoD 8570: Active IAT Level III certification (e.g., CISSP, CASP+, or equivalent).
  • ITSM: ITIL v4 Foundation or Practitioner Certification.

Preferred Skills & Qualifications

  • DoD 8140.03 Advanced Certifications: Advanced-level matrix qualifications for Database Administrator (421), Network Operations Specialist (441), System Administrator (451), or IT Investment/Portfolio Manager (804).
  • Management & Cloud: PMP certification; AWS, Azure, or Google Cloud certifications.
  • Environment Expertise: Experience in cloud/hybrid environments, DevOps/DevSecOps practices, and familiarity with Joint Information Environment (JIE) or ESMF.

Skills and Competencies

  • Infrastructure Management: Deep expertise in enterprise network architectures, data center operations, and cloud environments.
  • DoD Frameworks: Proficient with eMASS, RMF, FISMA, and DISA security compliance policies.
  • Tooling Command: Expert knowledge of ITSM enterprise tools (ServiceNow, Ivanti, Xtraction, Stratusphere).
  • Stakeholder Collaboration: Highly developed communication skills to manage relationships between technical staff, leadership, and third-party OEMs.

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