Intake Support Specialist Jobs (NOW HIRING)

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600+ schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. The Office of Student Protections (OSP) and Title IX's mission is to provide an equitable, inclusive, safe, supportive, and secure learning and working environment, in every school and neighborhood, in the District that is free from discrimination, harassment, sexual harassment, sexual misconduct, and retaliation, ensuring that all students, faculty, staff, vendors, and visitors can thrive.

The Part-Time Intake Support will be the first point of contact reviewing allegations reported to the Office of Student Protections and Title IX/Equal Opportunity Compliance Office (OSP/EOCO). The Part-Time Intake Support will receive allegations via phone calls, incident reports, emails, in person, and online reports. The Part-Time Intake Support will determine case classification and investigation type, document the reported allegations in the case management system, and assign them to a Student Protections Coordinators or Student Protection Specialists. This part-time/temporary position will be compensated for time worked on an hourly basis. The work schedule for this role will consist of an estimated 20 hours per week for an anticipated period of 12 months beginning 7/28/25 and ending 7/28/26. Due to the part-time/temporary nature of this work, this is not a benefit-eligible position. This role will report to the Coordination Manager.

The Part-Time Intake Support will be held accountable for the following responsibilities:

• Triage and process new complaints of sexual misconduct, biased-based harm, general staff misconduct or other categories that fall within the scope of the Office of Student Protections, Title IX, and Equal Opportunity Employment Office
• Document all communications with students, school staff, parents, and other stakeholders
• Knowledge of all sexual misconduct categories, investigation classifications, and definitions as defined by the OSP Procedure Manual
• Conduct preliminary inquiries to gather additional information prior to case assignment
• Document all reports in the appropriate recordkeeping system within 3 business days of receipt
• Refer all complaints that are within scope to the appropriate team for follow up
• Refer any complaints that are out of scope to the appropriate department or District resource
• Other duties as assigned

In order to be successful and achieve the above responsibilities, the Part-Time Intake Support must possess the following qualifications:

• Education Required: High school diploma or GED equivalent Bachelor's degree from an accredited college or university, preferred
• Experience Required: A minimum of two (2) years of professional experience in high volume environment required, preferably in a call center or hotline environment Previous experience working with sexual misconduct and other investigatory experience preferred
• Other Requirements: A valid State of Illinois driver's license Flexible availability during non-operating hours Language fluency in both English and Spanish, preferred
• Knowledge, Skills, and Abilities: Demonstrated ability to manage heavy workloads and meet short deadlines Capable of distilling information and concisely escalate concerns to leadership Ability to multi-task in a fast-paced environment Refined judgment with the ability to handle highly sensitive and confidential information Knowledge of conflict resolution, problem solving techniques, crisis intervention, cultural responsiveness, and trauma-informed practices Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity Ability to write concise, logical and analytical memos to convey complex issues Ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization Interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff, child protection investigators and law enforcement

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

• Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.