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Intake Support Specialist Jobs (NOW HIRING)

CivicMinds, Inc

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Job: Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for ...

Ruff Start Rescue

Intake Support Specialist

Princeton, MN · On-site

$38K - $44K/yr

The Intake Support Specialist manages key animal intake and community service functions for Ruff Start Rescue, ensuring efficient, compassionate, and mission-driven intake operations. This role ...

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Job: Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for ...

Ruff Start Rescue

Intake Support Specialist

Princeton, MN · On-site

$38K - $44K/yr

The Intake Support Specialist manages key animal intake and community service functions for Ruff Start Rescue, ensuring efficient, compassionate, and mission-driven intake operations. This role ...

Ruff Start Rescue

Intake Support Specialist

Princeton, MN · On-site

$16.75 - $22.50/hr

The Intake Support Specialist manages key animal intake and community service functions for Ruff Start Rescue, ensuring efficient, compassionate, and mission-driven intake operations. This role ...

Addison Group

Intake Support Specialist

Schertz, TX · On-site

$20 - $24/hr

Intake Support Specialist Location: Schertz, TX (Onsite) Industry: Healthcare Pay range: $20-24/hour Assignment type: Contract-to-Hire | Full-Time | Monday-Friday | 8:00 AM - 5:00 PM About Our Client ...

Lancaster County

Intake Support Specialist

Lancaster, PA · On-site

$38K/yr

The Intake Support Specialist reports directly to the Supervisor of the Central Intake Unit. ESSENTIAL JOB FUNCTIONS * 50% Interview newly sentenced or paroled individuals to explain probation and/or ...

Lancaster County

Intake Support Specialist

Lancaster, PA · On-site

$38K/yr

The Intake Support Specialist reports directly to the Supervisor of the Central Intake Unit. ESSENTIAL JOB FUNCTIONS * 50% Interview newly sentenced or paroled individuals to explain probation and/or ...

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How much do intake support specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for intake support specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an intake support specialist?

Intake Support Specialists are professionals who assist organizations, often in healthcare, legal, or social service settings, by managing the initial contact and information-gathering process for new clients or patients. They collect essential data, verify eligibility, and help direct individuals to the appropriate services or departments. Their work ensures that clients receive timely and accurate support while maintaining confidentiality and compliance with regulations. Intake Support Specialists are crucial for streamlining organizational workflows and improving client experiences.

What are the key skills and qualifications needed to thrive as an intake support specialist?

To excel as an Intake Support Specialist, you need strong organizational skills, attention to detail, and experience in data entry or client services, often supported by a high school diploma or relevant associate degree. Familiarity with client management systems (CMS), electronic records, and Microsoft Office Suite is commonly required. Excellent communication, active listening, and empathy are crucial soft skills for effectively interacting with clients and team members. These abilities ensure accurate intake processing, positive client experiences, and efficient workflow within intake and support operations.

What are some typical challenges intake support specialists face when managing high volumes of client inquiries?

Intake Support Specialists often experience periods of high client inquiry volumes, especially during peak service times or organizational deadlines. Managing these surges requires strong organizational skills, the ability to prioritize urgent requests, and effective communication to ensure every client feels heard and supported. Specialists may also need to quickly adapt to changing protocols or systems, making flexibility and a calm demeanor crucial. Successful professionals in this role rely on teamwork and frequently collaborate with case managers, administrative staff, and other departments to streamline the intake process.

Do you need a degree to be an intake support specialist?

An intake support specialist typically does not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, organization, and familiarity with office software are important, and some roles may offer on-the-job training or require certifications in customer service or administrative support.

How much do intake support specialists make in the US?

In the United States, intake support specialists typically earn between $30,000 and $45,000 annually, depending on experience, location, and employer. Entry-level positions may start lower, while experienced specialists with certifications can earn higher salaries. The role often requires strong communication skills and familiarity with healthcare or social service systems.

What cities are hiring for Intake Support Specialist jobs?

Cities with the most Intake Support Specialist job openings:

What states have the most Intake Support Specialist jobs?

States with the most job openings for Intake Support Specialist jobs include:

What are popular job titles related to Intake Support Specialist jobs?

For Intake Support Specialist jobs, the most frequently searched job titles are:

Intake Support Specialist jobs near you

Intake support Specialist

Sudbury, MA • On-site

CivicMinds, Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about CivicMinds, Incexternal

$18.50 - $24.75/hr

Other

Re-posted 9 days ago

Job description

Job: Intake Support Specialist
Location: Sudbury, MA
Job Description
The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for inbound customer and technician phone calls. This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to remain focused on technician support and complex problem resolution.
This role requires strong communication skills, operational judgment, and experience in fast-paced phone-based environments such as BDCs, service coordination, or technical call centers.
Key Responsibilities:
  • Serve as the primary intake point for inbound customer phone calls, emails, and general service inquiries
  • Triage calls to determine appropriate handling: administrative resolution, case creation, or escalation to technical resources
  • Create, update, and route service cases accurately within internal service systems
  • Resolve non-technical and administrative requests (status checks, scheduling coordination, documentation requests, routing inquiries) without escalating to technical staff when appropriate
  • Ensure technician-originated calls are routed efficiently to available technical experts per defined procedures
  • Monitor and manage shared service inboxes, ensuring timely responses and proper documentation
  • Maintain clear, professional communication with customers, technicians, and internal teams
  • Support service leadership by reinforcing proper intake and escalation processes
  • Assist with additional administrative or coordination tasks as needed to support service operations
Required Qualifications & Skills:
  • 3+ years of experience in a phone-based intake, service coordination, BDC, or call center environment
  • Demonstrated ability to triage, prioritize, and route requests in a fast-paced setting
  • Strong verbal and written communication skills
  • High attention to detail and comfort working within structured processes and systems
  • Experience creating and managing cases, tickets, or leads in CRM/service platforms
  • Ability to remain calm, professional, and decisive when handling high-volume or time-sensitive calls
  • Strong organizational skills and follow-through
  • Proficiency with basic computer systems, email, and phone platforms
Preferred Qualifications:
  • Experience supporting technical, manufacturing, or industrial service organizations
  • Familiarity with service operations, dispatching, or field service environments
  • Experience working alongside technicians or technical SMEs
Physical Requirements:
  • Primarily office-based role
  • Prolonged periods of sitting, phone use, and computer work

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