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Intake Support Worker Jobs (NOW HIRING)

CivicMinds, Inc

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical ... High attention to detail and comfort working within structured processes and systems * Experience ...

CivicMinds, Inc.

Intake support Specialist

Sudbury, MA · On-site

$18.50 - $24.75/hr

Intake Support Specialist Location: Sudbury, MA The Intake Support Specialist plays a critical ... High attention to detail and comfort working within structured processes and systems * Experience ...

Ruff Start Rescue

Intake Support Specialist

Princeton, MN · On-site

$16.75 - $22.50/hr

The Intake Support Specialist provides leadership to volunteer teams supporting transport ... Working closely with the Intake Manager, this position helps balance intake opportunities with ...

Addison Group

Intake Support Specialist

Schertz, TX · On-site

$20 - $24/hr

Intake Support Specialist Location: Schertz, TX (Onsite) Industry: Healthcare Pay range: $20-24 ... Comfortable working with multiple computer monitors * Excellent attention to detail and ...

Lancaster County

Intake Support Specialist

Lancaster, PA · On-site

$38K/yr

This employee is a para-professional working within the Intake Unit of Adult Probation and Parole Services. * Work includes a significant degree of contact with probationers, parolees, Court related ...

Judson Center

Intake Support/Enrollment Specialist

Warren, MI · On-site

$16.75 - $22.50/hr

Intake Support/Enrollment Specialist Reports To: Program Manager Status: Full Time FLSA Status: Non ... Working Conditions * Job responsibilities will be performed within an office environment. * To ...

Lancaster County

Intake Support Specialist

Lancaster, PA · On-site

$38K/yr

This employee is a para-professional working within the Intake Unit of Adult Probation and Parole Services. * Work includes a significant degree of contact with probationers, parolees, Court related ...

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How much do intake support worker jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for intake support worker in the United States is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.92 per hour, depending on experience, location, and employer.

How to become an intake support worker?

To become an intake support worker, candidates typically need a high school diploma or equivalent and relevant experience in social services or healthcare. Many roles require strong communication skills, empathy, and knowledge of client intake procedures; some employers may prefer or require certification in mental health or social work. On-the-job training is common, and a background check is often necessary before employment.

What cities are hiring for Intake Support Worker jobs?

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What states have the most Intake Support Worker jobs?

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Infographic showing various Intake Support Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,660 per year, or $22.9 per hour.

Intake support Specialist

Sudbury, MA • On-site

CivicMinds, Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about CivicMinds, Incexternal

$18.50 - $24.75/hr

Other

Re-posted 9 days ago

Job description

Job: Intake Support Specialist
Location: Sudbury, MA
Job Description
The Intake Support Specialist plays a critical frontline role within National Service Operations, serving as the first point of contact for inbound customer and technician phone calls. This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to remain focused on technician support and complex problem resolution.
This role requires strong communication skills, operational judgment, and experience in fast-paced phone-based environments such as BDCs, service coordination, or technical call centers.
Key Responsibilities:
  • Serve as the primary intake point for inbound customer phone calls, emails, and general service inquiries
  • Triage calls to determine appropriate handling: administrative resolution, case creation, or escalation to technical resources
  • Create, update, and route service cases accurately within internal service systems
  • Resolve non-technical and administrative requests (status checks, scheduling coordination, documentation requests, routing inquiries) without escalating to technical staff when appropriate
  • Ensure technician-originated calls are routed efficiently to available technical experts per defined procedures
  • Monitor and manage shared service inboxes, ensuring timely responses and proper documentation
  • Maintain clear, professional communication with customers, technicians, and internal teams
  • Support service leadership by reinforcing proper intake and escalation processes
  • Assist with additional administrative or coordination tasks as needed to support service operations
Required Qualifications & Skills:
  • 3+ years of experience in a phone-based intake, service coordination, BDC, or call center environment
  • Demonstrated ability to triage, prioritize, and route requests in a fast-paced setting
  • Strong verbal and written communication skills
  • High attention to detail and comfort working within structured processes and systems
  • Experience creating and managing cases, tickets, or leads in CRM/service platforms
  • Ability to remain calm, professional, and decisive when handling high-volume or time-sensitive calls
  • Strong organizational skills and follow-through
  • Proficiency with basic computer systems, email, and phone platforms
Preferred Qualifications:
  • Experience supporting technical, manufacturing, or industrial service organizations
  • Familiarity with service operations, dispatching, or field service environments
  • Experience working alongside technicians or technical SMEs
Physical Requirements:
  • Primarily office-based role
  • Prolonged periods of sitting, phone use, and computer work

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