Intake Manager Jobs in Timonium, MD (NOW HIRING)

POSITION TITLE: Senior Account Manager

TEAM: Sales Operations or Account Management

REPORTS TO: Sales Operations Manager or Senior Lead Account Manager

FLSA CLASSIFICATION: Salary, Exempt

LOCATION: Headquarters (On-Site)

At the heart of Gable lies a passion that transcends the conventional. We’re more than just creators of visual communications; we’re experts at creating experiences. We believe that every brand, building, and place has a unique story to tell, and our mission is to elevate the way they are seen, experienced, and remembered.

We are committed to fostering a collaborative and inclusive work environment where team members can thrive and contribute to our shared success.

The Senior Account Manager is responsible for managing complex assigned accounts, opportunities, and pre-sale activity from initial intake through turnover to Project Management once work is sold. This role serves as a senior point of coordination and decision-making within assigned opportunities, helping ensure work moves accurately, efficiently, and in alignment with customer requirements, internal priorities, and Gable quality standards.

This role works directly with customer contacts, designated account owners, and internal teams to maintain momentum, clarify scope, coordinate pre-sale execution, and support broader account development. The Senior Account Manager is responsible for managing opportunity details, maintaining accurate documentation and system records, resolving more complex issues, and helping ensure customer commitments and internal requirements are met across assigned work.

The Senior Account Manager is expected to exercise a higher level of judgment, ownership, and execution leadership than the Account Manager role. This includes supporting more complex opportunities, helping identify and address commercial or execution risks earlier, and serving as a more experienced resource to Account Managers on account handling, turnover readiness, and customer communication. This role remains focused on pre-sale leadership and does not own post-sale project execution after turnover to Project Management.

Account Leadership, Opportunity Management & Pre-Sale Execution

• Manage complex assigned opportunities and account activity from intake through turnover to Project Management once sold.
• Review incoming opportunity information to ensure scope, quantities, site conditions, customer requirements, and timing expectations are clearly understood and communicated internally.
• Oversee opportunity setup and related system activity to ensure records are accurate, complete, and supported by reliable information throughout the pre-sale process.
• Coordinate pre-sale activity including surveys, site meetings, preliminary drawings, estimate requests, bid support, proposal processing, and purchase order or contract intake.
• Exercise independent judgment within assigned opportunities to prioritize work, address routine and moderately complex issues, and keep open items moving toward completion.
• Identify scope gaps, missing information, execution concerns, or customer requirements early and take appropriate action to resolve them or escalate them when needed.
• Ensure required pre-sale documents, supporting materials, and internal records are organized, current, and properly maintained.

Customer Support, Account Development & Internal Coordination

• Maintain strong day-to-day working relationships with customer contacts and provide responsive, professional communication throughout the pre-sale process.
• Support designated account owners in managing customer communication, account momentum, and opportunity development across assigned work.
• Identify upselling, repeat business, multi-location rollout opportunities, and other account expansion activity within existing accounts and coordinate with the designated account owner to help advance them.
• Participate in customer calls, site meetings, and internal planning discussions to support opportunity development, scope alignment, and account growth.
• Coordinate closely with Design, PACE, and other internal teams to align priorities, timing, and required deliverables across active opportunities.
• Communicate clearly regarding status, risks, next steps, and timing to help maintain visibility and execution discipline across assigned work.
• Help manage more sensitive or complex customer situations in a manner that protects the relationship and supports strong front-end execution.

Turnover Readiness, Documentation Quality & Issue Resolution

• Receive and process proposals, purchase orders, contracts, and related customer documents needed to convert opportunities into sold work.
• Review turnover information for completeness, accuracy, and readiness before submitting open order requests and transitioning work to Project Management.
• Prepare and coordinate handoff meetings with assigned Project Managers to support a clean and organized transition from pre-sale to post-sale execution.
• Manage scope changes, documentation updates, and opportunity adjustments, ensuring impacts are communicated and recorded appropriately.
• Resolve more complex customer, documentation, scheduling, and coordination issues within assigned opportunities while escalating higher-risk matters as appropriate.
• Help maintain consistent turnover standards, documentation quality, and workflow discipline across assigned accounts.
• Support Account Managers by sharing guidance on account handling, issue resolution, and turnover readiness within the normal course of work.
• Contribute to process and communication improvements that strengthen opportunity flow, handoff quality, and overall account performance.

• Demonstrated experience in account management, sales support, customer service, project coordination, or a similar client-facing role in a project-based business.
• Strong ability to manage complex opportunities, competing priorities, and multiple moving pieces with sound judgment and attention to detail.
• Strong written and verbal communication skills with the ability to manage day-to-day customer relationships professionally and effectively.
• Ability to gather, evaluate, organize, and document project scope information accurately before estimating and turnover.
• Experience working across multiple internal teams in a fast-paced environment.
• Strong problem-solving skills and the ability to identify issues proactively, manage routine and moderately complex exceptions, and escalate higher-risk matters appropriately.
• Proficiency with CRM, ERP, and related business systems.
• Ability to read and interpret drawings, project information, and customer requirements with a practical working understanding.
• Experience supporting estimating, proposal, bid, or pre-sale workflows in construction, manufacturing, signage, or a related industry is preferred.
• Demonstrated ability to support upselling, follow-on opportunity development, and broader account growth in partnership with the designated account owner.
• Strong organizational discipline and practical judgment across service, timing, quality, and execution needs.
• Prior experience supporting more complex accounts, multi-location programs, or higher-volume opportunity flow is preferred.
• Prior experience serving as an informal resource or mentor to less experienced team members is preferred.

Manual dexterity to operate a computer and perform administrative tasks. Visual acuity (with correction) and the ability to speak and hear. Primarily sedentary work, with occasional walking, standing, or carrying of light materials.

• The work environment includes both office settings and manufacturing facilities. This role may involve occasional exposure to factory conditions such as noise, fumes, dust, and mist.

Up to 5% travel is possible.

Gable is committed to providing reasonable accommodation to individuals with disabilities throughout the hiring process and in the workplace. If you require an accommodation to complete an application, participate in an interview, or perform the essential functions of a position, please let us know. Requests for accommodation will be considered on a case-by-case basis, consistent with applicable law.

Compensation is commensurate with education and experience. Compensation includes base salary, eligibility for discretionary bonus, 401(k) participation, and ESOP participation.

ADDITIONAL REQUIREMENTS

All prospective team members must pass a criminal background check and drug test. Candidates must also meet I-9 and E-Verify employment eligibility requirements.