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Intake Manager Jobs in Novi, MI (NOW HIRING)

University Home Care Inc

Intake Coordinator

Livonia, MI · On-site

$22 - $30/hr

Based in Livonia, MI, you will be the first point of contact for new clients, managing intake processes efficiently while ensuring exceptional customer service. Responsibilities * Serve as the ...

University Home Care Inc

Intake Coordinator

Livonia, MI · On-site

$22 - $30/hr

Based in Livonia, MI, you will be the first point of contact for new clients, managing intake processes efficiently while ensuring exceptional customer service. Responsibilities * Serve as the ...

University Home Care Inc

Intake Coordinator

Livonia, MI · On-site

$22 - $30/hr

Based in Livonia, MI, you will be the first point of contact for new clients, managing intake processes efficiently while ensuring exceptional customer service. Responsibilities * Serve as the ...

Jayes Tech LLC

Patient Intake Coordinator

Ypsilanti, MI · On-site

$20 - $30/hr

Position Overview The Intake Coordinator - Specialty, Home Infusion, and Ambulatory Infusion Center is responsible for managing end-to-end referral intake across ambulatory infusion, home infusion ...

AdvisaCare

Home Health Intake Coordinator

Troy, MI · On-site

$17 - $23.25/hr

... managing the intake process. Your attention to detail and strong organizational/communication skills will help streamline our operations and ensure compliance with all necessary protocols. We offer a ...

AdvisaCare

Home Health Intake Coordinator

Troy, MI · On-site

$17 - $23.25/hr

... managing the intake process. Your attention to detail and strong organizational/communication skills will help streamline our operations and ensure compliance with all necessary protocols. We offer a ...

AdvisaCare

Home Health Intake Coordinator

Troy, MI

$17 - $23.25/hr

... managing the intake process. Your attention to detail and strong organizational/communication skills will help streamline our operations and ensure compliance with all necessary protocols. We offer a ...

AdvisaCare

Home Health Intake Coordinator

Troy, MI · On-site

$17 - $23.25/hr

... managing the intake process. Your attention to detail and strong organizational/communication skills will help streamline our operations and ensure compliance with all necessary protocols. We offer a ...

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Intake Manager information

See Novi, MI salary details

$33.4K

$63.1K

$103.2K

How much do intake manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for intake manager in Novi, MI is $63,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $74,400.00 per year, depending on experience, location, and employer.

What does an intake manager do?

The job duties of an intake manager involve working to assist patients or clients in accessing the services that they need. In this career, you may do an initial evaluation to assess the needs of each patient, collect documentation, and facilitate referrals if necessary. Your responsibilities could also involve insurance verification or the collection of other administrative information. This position is common in the medical field in hospitals and clinics. You may also find employment in mental health facilities, crisis centers, and nursing homes.

What skills and qualifications are needed to be an intake manager?

To thrive as an Intake Manager, you need strong organizational skills, experience with case management, and typically a background in social services, healthcare, or law, often with a relevant degree. Familiarity with client management systems, intake software, and data entry tools is usually required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help Intake Managers effectively assess client needs and coordinate services. These skills ensure efficient, accurate intake processes that support client satisfaction and organizational effectiveness.

What is the difference between Intake Manager vs Case Coordinator?

AspectIntake ManagerCase Coordinator
CredentialsOften requires a bachelor's degree in social work, healthcare, or related fieldTypically requires a high school diploma or associate degree, with some roles preferring social services training
Work EnvironmentHealthcare facilities, social service agencies, or clinicsCommunity organizations, healthcare settings, or social service agencies
Primary ResponsibilitiesOverseeing client intake processes, managing initial assessments, coordinating servicesSupporting clients through case management, scheduling, and follow-up

While both roles involve client interaction and service coordination, Intake Managers focus on overseeing the intake process and initial assessments, often in healthcare or social service settings. Case Coordinators typically handle ongoing case management and client support. The roles complement each other but differ in scope and responsibilities.

What challenges do intake managers face when balancing high volumes of incoming cases with quality standards?

Intake Managers often encounter the challenge of managing large volumes of new cases or clients while ensuring that each intake is processed accurately and efficiently. Balancing speed with thoroughness is crucial, as errors or omissions during intake can impact downstream workflows and client satisfaction. Successful Intake Managers employ strong organizational skills, leverage technology to streamline data collection, and work closely with their teams to distribute workloads effectively. Open communication with other departments also helps address bottlenecks and maintain quality standards.

What is an intake manager?

Intake Managers are professionals responsible for overseeing the initial assessment and processing of clients, cases, or applications within an organization. They coordinate the intake process to ensure that information is accurately gathered, requirements are met, and clients are directed to the appropriate services or departments. Intake Managers often work in healthcare, legal, social services, or customer service settings and play a critical role in ensuring a smooth entry experience for new clients or cases.
More about Intake Manager jobs
What are the most commonly searched types of Intake jobs in Novi, MI? The most popular types of Intake jobs in Novi, MI are:
What job categories do people searching Intake Manager jobs in Novi, MI look for? The top searched job categories for Intake Manager jobs in Novi, MI are:
What cities near Novi, MI are hiring for Intake Manager jobs? Cities near Novi, MI with the most Intake Manager job openings:
Intake Manager jobs near you
Infographic showing various Intake Manager job openings in Novi, MI as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,807 per year, or $30.2 per hour.

Intake Supervisor

Humane Society of Huron Valley

Ann Arbor, MI • On-site

$20 - $21/hr

Full-time

Posted 6 days ago

Job description

JOB DESCRIPTION

Position Title: Intake Supervisor

Hours: Full-time, must have weekend and holiday availability

Supervisor: Intake Manager

Classification: Non-exempt, Hourly

Supervisory

Responsibilities: Intake Technicians

SUMMARY


The Intake Supervisor is responsible for assisting and supporting the Intake Manager in the day-to-day direction of the Intake Staff. They assist with daily tasks in the department, ensure that Intake staff members maintain the highest standards of animal care, and help coordinate the efficient flow of moving animals through the shelter.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES


The Intake Supervisor position requires a self-motivated individual who is compassionate, enthusiastic, open-minded and flexible. They must be able to provide supportive training and supervision and help ensure that staff members are adhering to best practices of animal care, following HSHV SOPs, and working effectively as a team. Requires problem-solving abilities, and ability to remain calm in stressful situations. Must remain personally accountable and open to feedback and change. Good interpersonal skills and the ability to address conflict sensitively is a must.


Experience in shelter operations with strong knowledge of animal care required. Minimum two years of supervisory experience in an animal welfare setting and Bachelor’s degree preferred. Must be or become certified in animal euthanasia.


An animal care facility can be an emotionally challenging, high-stress, rapidly changing, and high-demand environment. Feelings of grief and loss, secondary trauma, and compassion fatigue are not uncommon. As such, working at HSHV requires a high degree of emotional regulation and resilience; the ability to tolerate and manage stress; adaptability to change; empathy for both animals and people; and an overall positive outlook.

DUTIES AND RESPONSIBILITIES

  1. Provide leadership for the Intake staff when the Manager is offsite; liase between the staff and the manager.


  1. Lead, alongside the Intake staff, in performing the daily duties of the shelter – including but not limited to- ensuring that animals are properly cared for, that the facility is kept clean and sanitary, and that Intake has customer care support.


  1. Help coordinate, with ACT Supervisors, and the Animal Care Team, for the movement of animals throughout the shelter.


  1. Facilitate intakes including:
    1. Answering questions regarding intake process for customers
    2. Assist Intake in making decisions regarding out-of-county situations, fee discounts, etc.
    3. Perform Intakes
    4. Provide Intake Technicians with support in assisting high-maintenance and difficult customers.


  1. Assist the Intake Manager to train and motivate the staff so that they are well-supported and equipped to excel in their job duties. Emphasize great internal and extermal customer service and continual adherence to HSHV Standard Operating Procedures;
    1. Give feedback and identify and address ongoing needs for all staff as procedures change or retraining is warranted; Bring concerns to management;
    2. Keep updated on and ensure compliance with HSHV personnel policies. Bring serious issues to the attention of the Intake Manager.


  1. Assist Manager in following-up on changes to policies and SOPs, after implementation of changes. Ensure new/changed practices are being followed, as directed by Manager.


  1. Monitor and ensure adequate daily staffing.


  1. Monitor the daily and other routinely scheduled maintenance, cleanliness and sanitation of Intake lobby and intake exam rooms-- focused on preventing the spread of disease, and consulting with other departments as appropriate.
  2. Make sure Intake rooms are sufficiently stocked and assist in the procurement, placement and usage of purchased/donated supplies;
  1. Run reports to check the accuracy of PetPoint Intake and Outcome records on a daily basis and as assigned by the Intake Manager. Report consistent irregularities to the Intake Manager;


  1. Promptly write and distribute to appropriate individuals incident reports for accidents, injuries, and other concerns as detailed in personnel policies;


  1. Promptly report serious concerns and problems to the Intake Manager;


  1. Must be willing to learn and work as a Love Train Technician at least once every other month, or as needed for staffing.

General


  1. Be an effective liaison to the community, positively promoting HSHV’s mission, goals and philosophies;


  1. Be an effective liason between departments at HSHV; Maintain good working relationships with staff (both intra- and inter-departmentally);


  1. Be or become proficient in the use of shelter software, including PetPoint, SharePoint and ADP;
  1. Be able to make corrections in PetPoint as appropriate;
  2. Be familiar with SharePoint libraries and be able to access and consult SOPs as needed
  3. Assist staff with ADP queries including time-off requests, and timecard changes


  1. Keep informed, abide by and exemplify agency policies and procedures.
  1. Attend HSHV staff meetings.
  2. Read email each assigned shift and respond as appropriate.


  1. Other duties as assigned.




PHYSICAL DEMANDS


While performing this job, you will be required to continually walk, stand, squat, twist, and kneel, reach and grab with your hands and arms, in addition to being able to lift and move animals, materials and equipment weighing up to 60 lbs. You will need to be able to use a computer keyboard, mouse, monitor and telephone. You may occasionally need to use a ladder. Work is subject to frequent interruptions. You will be exposed to kennel/shelter setting, both indoors and outdoors while cleaning the shelter and rotating animals. You will be exposed to various weather conditions when working outdoors. You will be exposed to disinfectant solutions used in cleaning. You will be consistently exposed to animals and animal allergens, including animal hair, dander, saliva, fecal matter, urine, zoonotic diseases, fleas and other mites or bugs. You may also be subject to potential danger including parasites and infectious diseases, animal bites and scratches.

MENTAL DEMANDS

While performing this job, you will be regularly required to use written and oral communication skills; observe and interpret situations; analyze and solve problems; learn and apply new information and skills; perform repetitive work on multiple, concurrent tasks; fulfill deadlines; and interact with staff, the public, volunteers and others encountered in the course of work. You will be exposed to the pain and suffering of both animals and people, and must be able to handle occasional volatile situations.



Please note: This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Humane Society of Huron Valley is an at-will employer.