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Intake Case Manager Jobs in Kitchener, ON (NOW HIRING)

Manulife

Client Solutions CoE Manager

Waterloo, ON · On-site

... intake, prioritization, coordination, and resolution of complex client issues across our Group ... Demonstrated experience using operational reporting, dashboards, and case management systems to ...

KPMG

Contract Specialist

Hamilton, ON · On-site +1

Case Management * Promote the CLO's internal brand through a customer-centric delivery approach to ... Facilitate intake conversations with Hiring Managers (Partners and Sr. Managers). * Provide ...

KPMG

Contract Specialist

Waterloo, ON · On-site +1

Case Management * Promote the CLO's internal brand through a customer-centric delivery approach to ... Facilitate intake conversations with Hiring Managers (Partners and Sr. Managers). * Provide ...

Sterling Law Professional Corporation

Be Seen First

Law Clerk

Milton, ON · On-site

CA$50K - CA$70K/yr

... files - Manage call and electronic communications for intake and file management - Client ... Case Center - Drafting preliminary versions of Financial, Application, Affidavit and Conference ...

TransUnion

Bilingual Paralegal

Burlington, ON

Coordinate intake and documentation for new complaints by partnering with Complaint Management to gather case summaries, LCAs, and supporting materials, ensuring files are complete and organized for ...

Transunion

Bilingual Paralegal

Burlington, ON · On-site

Coordinate intake and documentation for new complaints by partnering with Complaint Management to gather case summaries, LCAs, and supporting materials, ensuring files are complete and organized for ...

Manulife

MarComm Specialist

Waterloo, ON

Obsess about the customer, which in our case, is advisors. You'll have an understanding of the ... Own advisor email governance: establish and manage standards for intake, prioritization ...

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Intake Case Manager information

See Kitchener, ON salary details

$11

$17

$28

How much do intake case manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for intake case manager in Kitchener, ON is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.80 and $17.72 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What job categories do people searching Intake Case Manager jobs in Kitchener, ON look for?

The top searched job categories for Intake Case Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Intake Case Manager jobs?

Cities near Kitchener, ON with the most Intake Case Manager job openings:

Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $35,392 per year, or $17 per hour.

Case Manager / Case Worker- Martha House Full Time

Good Shepherd Centres

Hamilton, ON • On-site

CA$24.89/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

HOURS - Permanent Full Time- Monday to Friday rotation of days and afternoons

Rate of pay- $24.89/ Hourly

Reason for posting- This posting is for an existing vacancy

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd - Martha House

How You Will Make an Impact

The successful candidate will extend our mission to residential and non-residential clients through the provision of respectful and appropriate housing support services. This may include case management, crisis intervention and supportive counseling. The incumbent must be able to work independently in a challenging and rewarding values-based environment. This position is within a residential program and will include duties such as cleaning, pushing and pulling. 

  • Develop and maintain a caseload
  • Complete an intake and assessment on each resident
  • Design, implement, in consultation with supervisor, an interview schedule that will provide an evaluation of "quality of life" improvement of successful program participants
  • Maintain confidentiality with regards to clients/staff and Centre's records
  • Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

  • Completed post-secondary education in a related field is required
  • Applicants should possess a thorough knowledge of issues impacting cis women, trans and non-binary individuals including violence, abuse, mental illness, homelessness, poverty and substance use
  • Experience working in a residential setting is preferred
  • Demonstrated experience with Intake and Assessment
  • A demonstrated commitment to the mission values of availability, flexibility, adaptability, hospitality and dignity is essential
  • C.P.R. certification (or willingness to be certified)
  • A valid Ontario driver's license (G) is also an asset
  • The successful candidate will have a flexible schedule
  • Ability to speak French and/or other languages considered an asset
  • A respectful and rewarding work environment with ongoing opportunities to grow and learn.
  • Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

What We Offer

  • Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
  • Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
  • Staff recognition programs along with access to self-care supports and EMPLOYEE /
  • FAMILY ASSISTANCE PROGRAM (EAP)
  • POSITIVE and ENCOURAGING atmosphere
  • Make a difference and provide HOPE
  • Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Apply