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Case Manager Jobs in Kitchener, ON (NOW HIRING)

Lifeworks

Workers' Compensation Case Manager

Guelph, ON · Remote

Our team of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts provide proactive, strategic guidance in all areas of employee health, safety and ...

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Case Manager information

What is a case manager?

Case managers are professionals who coordinate and manage support services for individuals in need, such as patients, clients, or social service recipients. They assess clients’ needs, develop care plans, and connect them with appropriate resources to improve their well-being. Case managers often work in healthcare, social services, or mental health settings and act as advocates to ensure clients receive comprehensive and effective support. Their goal is to help clients achieve the best possible outcomes through continuous monitoring and adjustment of care plans.

What do case managers do?

A case manager is a patient care professional who assesses and oversees a patient’s or client’s complete case. Case managers coordinate the many providers involved in a patient’s or client’s care. Depending on the particular position, this may mean coordinating social services, rehabilitation and therapy services, home healthcare, in-patient care, and more. Above all, case managers see that the needs of their patients' or clients' are understood clearly and met as best they can be.

What are the key skills and qualifications needed to thrive as a case manager, and why are they important?

To thrive as a Case Manager, you need strong organizational skills, a background in social work or a related field, and typically a bachelor's degree or relevant certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records, and documentation systems is essential for managing client information efficiently. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and advocating for clients' needs. These competencies are crucial to coordinating resources, ensuring client well-being, and achieving successful outcomes in complex cases.

How does a case manager typically collaborate with other professionals to support clients?

Case Managers frequently work as part of a multidisciplinary team that may include social workers, healthcare providers, mental health professionals, and community resource coordinators. Regular communication and coordination are essential, as Case Managers often organize case conferences, share client progress updates, and advocate for client needs across various services. Collaborating effectively ensures that clients receive comprehensive and cohesive support, making teamwork and strong interpersonal skills critical for success in this role.

What is the difference between Case Manager vs Social Worker?

AspectCase ManagerSocial Worker
Required CredentialsCertification (e.g., CCM), relevant degreesDegree in social work (BSW, MSW), licensure
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, social service agencies
Employer & IndustryHealthcare, insurance, social servicesPublic and private social service organizations
Common Search/ComparisonFocus on care coordination and resource managementFocus on counseling, advocacy, and social support

While both roles involve supporting individuals in need, Case Managers primarily coordinate care and resources within healthcare and social service settings, often requiring certification. Social Workers provide counseling, advocacy, and emotional support, typically holding social work degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.

Is a case manager a hard job?

A case manager's job can be challenging as it involves managing complex client needs, coordinating services, and handling emotional situations. The role requires strong communication, organization, and problem-solving skills, and may involve working under pressure or with difficult cases.
More about Case Manager jobs

What are the most commonly searched types of Case jobs in Kitchener, ON?

The most popular types of Case jobs in Kitchener, ON are:

What job categories do people searching Case Manager jobs in Kitchener, ON look for?

The top searched job categories for Case Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Case Manager jobs?

Cities near Kitchener, ON with the most Case Manager job openings:

Case Manager jobs near you
Infographic showing various Case Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Workers' Compensation Case Manager

Lifeworks

Guelph, ON • Remote

Full-time

Re-posted 26 days ago

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

National Workers' Compensation Services:
By their nature, workers' compensation claims often have complicating factors that require further investigation or represent significant legal, financial, and health and safety implications.
Our team of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts provide proactive, strategic guidance in all areas of employee health, safety and wellbeing to help our clients achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees.

Responsibilities:

  • Ensure the overall management of complex occupational injury cases for clients in a matrix team environment;
  • Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance;
  • Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process;
  • Collaborate with stakeholders to develop strategies for effectively managing disputes
  • Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.).


To be successful in the Case Manager, Workers' Compensation role, the following core qualifications and skills are required:

  • Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law or a related field is required
  • 1-3 years of experience in occupational injury management including familiarity with the process of opening and following up on WCB cases (administrative and medical) and the rules governing temporary assignment
  • Paralegal license is a requirement
  • Excellent communication skills
  • Strong organizational skills combined with the ability to effectively manage competing priorities in a fast paced, and deadline driven environment
  • Proven problem-solving skills, and a demonstrated ability to be solutions-oriented
  • Strong analytical skills combined with the ability to synthesize detailed information
  • Ability to be team player who values collaboration, as well as work autonomously and independently as needed
  • Strong computer skills including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams and SharePoint

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A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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