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$12

$32

$177

How much do disability case manager jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for disability case manager in Kitchener, ON is $32.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $21.08 per hour, depending on experience, location, and employer.

What does a case manager do for a disabled person?

A disability case manager coordinates services and resources to support a disabled person's needs, including medical care, rehabilitation, and social services. They assess the individual's situation, develop care plans, and advocate for appropriate support, often working with healthcare providers and insurance companies to ensure effective assistance.

How much do disability case managers make in the US?

Disability case managers in the US typically earn an average annual salary of around $45,000 to $65,000, depending on experience, location, and employer. Salaries can vary based on certifications, such as the Certified Disability Management Specialist (CDMS), and the complexity of cases managed.

How does a Disability Case Manager typically collaborate with healthcare providers and employers to support clients’ return-to-work plans?

Disability Case Managers work closely with healthcare providers to understand a client’s medical condition and recommended accommodations. They also communicate with employers to develop and implement effective return-to-work strategies that fit both the client's needs and workplace requirements. This collaboration often involves coordinating medical documentation, facilitating workplace adjustments, and monitoring the client’s progress, ensuring a smooth transition back to work. Regular meetings and updates among all parties help to address any challenges that arise during the process.

What is a disability case manager?

A disability case manager is a professional who coordinates and oversees the process of evaluating, approving, and managing disability claims. They work with clients, healthcare providers, and insurance companies to ensure proper documentation, compliance, and support throughout the disability benefits process, often requiring knowledge of medical records and relevant regulations.

How to become a case manager for people with disabilities?

To become a disability case manager, typically a bachelor's degree in social work, psychology, or a related field is required, along with relevant experience in healthcare or social services. Certification, such as the Certified Case Manager (CCM), can enhance job prospects and credibility. Strong communication, organizational skills, and knowledge of disability laws and resources are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Disability Case Manager, and why are they important?

To thrive as a Disability Case Manager, you need a background in healthcare, social work, or human services, often supported by a relevant degree or certification such as Certified Disability Management Professional (CDMP). Familiarity with case management software, medical documentation systems, and legal/regulatory frameworks is typically required. Strong interpersonal communication, problem-solving, and organizational skills make someone stand out in this position. These abilities are crucial for effectively coordinating care, advocating for clients, and ensuring compliance with complex disability policies.

What does a Disability Case Manager do?

A Disability Case Manager is responsible for coordinating and managing the services and support needed by individuals with disabilities. They assess clients' needs, develop care plans, connect clients with resources, and monitor progress to ensure that appropriate services are provided. Their goal is to help clients achieve maximum independence and quality of life, while also ensuring compliance with relevant regulations and policies. Disability Case Managers often work closely with healthcare providers, insurance companies, employers, and families.

What Does a Disability Case Manager Do?

Disability case managers assist clients filing disability claims, selecting health care providers and rehabilitation services, and determining the right time to return to work. As a disability case manager, you work with many different clients dealing with various circumstances, so your specific job duties change according to their needs. The qualifications for a career as a disability case worker include a bachelor’s or master’s degree in social work, human services, nursing, or a related field. Some positions require experience working with patients who have special needs. To succeed in disability case manager jobs, you need patience, compassion, and excellent time management and organizational skills.

More about Disability Case Manager jobs
What job categories do people searching Disability Case Manager jobs in Kitchener, ON look for? The top searched job categories for Disability Case Manager jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Disability Case Manager jobs? Cities near Kitchener, ON with the most Disability Case Manager job openings:
Disability Case Manager jobs near you
Infographic showing various Disability Case Manager job openings in Kitchener, ON as of July 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $67,399 per year, or $32.4 per hour.

Disability Case Manager

Sun Life Financial

Waterloo, ON • Hybrid

Full-time

Posted 11 days ago

Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

90th of 300 rated insurance

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This is a Hybrid Position in our Waterloo location

Make a Meaningful Impact on Health and Recovery

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life's Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.
We're looking for empathetic, analytical, and strategic thinkers-especially those with frontline healthcare experience-who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

What You'll Do

  • Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.

  • Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.

  • Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.

  • Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.

  • Build strong, trust-based relationships with clients, employers, and healthcare providers.

  • Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

  • Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)

  • Bachelor's degree in Healthcare, Kinesiology or Business

  • 3-5 years of professional experience, ideally in healthcare or case management

  • Demonstrated strength in these key skills:
    - Emotional Intelligence
    - Crisis Intervention
    - Case Management
    - Rehabilitation Techniques
    - Analytical Skills
    - Critical Thinking

What You Need to Succeed

  • Strong analytical and decision-making skills

  • Resilience and adaptability in fast-paced, emotionally complex situations

  • Comfort with digital tools and multiple platforms

  • A collaborative, team-first mindset

Why Join Us?

  • A comprehensive training program and continuous learning opportunities

  • A supportive, inclusive, and purpose-driven culture

  • Competitive compensation, benefits, and wellness programs

  • Opportunities for career growth and internal mobility

  • A chance to make a real difference in people's lives

Curious about the role?

Follow a day in the life of a Sun Life DCM: [LinkedIn Post](https://www.linkedin.com/posts/sun-life-financial_curious-about-the-day-to-day-of-a-sun-life-activity-7219340568831700993-57f7?utm_source=share&utm_medium=member_desktop )

Would you like to learn more before applying?

Watch Cynthia's video to discover more about the Disability Case Manager role : Sun Life Employee Stories: Disability Case Manager

#LI-MC1 #LI-Hybrid

When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Claims - Life & Disability

Posting End Date:

03/08/2026

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