ZipRecruiter

Log In

1

Intake Associate Jobs in Kannapolis, NC (NOW HIRING)

RR Donnelley

Office Services Associate

Charlotte, NC · On-site

$21 - $25/hr

Position summary The Office Services Associate is responsible for adding value in providing daily ... Perform work in office services, primarily reprographics, mail and intake functions according to ...

Greystar

Casualty Claims Associate

Charlotte, NC

$17.25 - $23.50/hr

Casualty Claims Associate Full time Charlotte, North Carolina | Atlanta, Georgia Apply Now Save Job ... intake to resolution of claim matters Gather, organize, summarize, index and maintain documents ...

Greystar

Senior Casualty Claims Associate

Charlotte, NC

$17.25 - $23.50/hr

Senior Casualty Claims Associate Full time Charlotte, North Carolina | Atlanta, Georgia Apply Now ... intake to resolution of claim matters Gather, organize, summarize, index and maintain documents ...

previous pagenext page

Showing results 21-40

All JobsIntake Associate JobsIntake Associate Jobs in Kannapolis, NC

Intake Associate information

See Kannapolis, NC salary details

$13

$25

$39

How much do intake associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for intake associate in Kannapolis, NC is $25.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $31.68 per hour, depending on experience, location, and employer.

What is an intake associate?

Intake Associates are professionals primarily responsible for greeting clients, collecting initial information, and ensuring all documentation is complete when individuals seek services from an organization, such as a law firm, healthcare provider, or social service agency. They are often the first point of contact and play a crucial role in assessing client needs, verifying eligibility, and preparing files for further processing. Their work helps ensure a smooth onboarding process and efficient workflow for the team. Strong communication, organizational, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an intake associate, and why are they important?

To thrive as an Intake Associate, you need strong organizational skills, attention to detail, and experience with client or patient intake processes, often supported by a high school diploma or relevant administrative background. Familiarity with data entry software, customer relationship management (CRM) systems, and electronic records is typically required. Exceptional communication, empathy, and problem-solving abilities help Intake Associates effectively interact with clients and coordinate with team members. These skills are crucial for accurately gathering information, ensuring smooth onboarding, and maintaining high-quality client service.

What are some common challenges intake associates face when managing high volumes of new client cases?

Intake Associates often encounter periods of high demand, where they must efficiently process a large number of new client intakes while maintaining accuracy and professionalism. Balancing thorough data collection with timely responses can be challenging, especially when working with sensitive or urgent cases. Strong organizational skills, attention to detail, and effective communication with both clients and internal teams are essential to navigating these busy periods successfully.

What is the difference between Intake Associate vs Medical Secretary?

AspectIntake AssociateMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office administration certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, initial data entryManaging correspondence, scheduling, medical record management
Common UsagePatient intake, insurance verificationAdministrative support, appointment coordination

While both roles support healthcare operations, Intake Associates focus on patient intake and data collection, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Both positions require strong organizational skills and familiarity with medical environments, but their specific duties differ based on patient interaction versus administrative support.

What cities near Kannapolis, NC are hiring for Intake Associate jobs?

Cities near Kannapolis, NC with the most Intake Associate job openings:

Intake Associate jobs near you
Infographic showing various Intake Associate job openings in Kannapolis, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,399 per year, or $25.7 per hour.

Office Services Associate

RR Donnelley

Charlotte, NC • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

RR Donnelley rating

6.4

Company rating: 6.4 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

36th of 52 rated marketing agency

Job description

Company Description
RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
Position summary
The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.
Job duties
(* denotes an "essential function")
  • *Utilize appropriate logs for all office services work.
  • *Ensure that job tickets are properly filled out before beginning work.
  • *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
  • *Follow procedures to run jobs in proper order.
  • *Communicate with supervisor or client on job or deadline issues.
  • *Meet contracted deadlines for accepting, completing, and delivering all work.
  • *Troubleshoot basic equipment problems.
  • Be able to lift up to 50 lbs. on a regular basis.
  • Prioritize workflow.
  • Performs Quality Assurance on own and work of others.
  • Load machines with various paper, toner, supplies.
  • Answer telephone, emails, and place service calls when needed.
  • Interact with clients in person, over the phone or electronically.
  • Adhere to Williams Lea policies in addition to client site policies.
  • Use equipment and supplies in a cost-efficient manner.

Working conditions
  • Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
  • Ability to work overtime as needed.
  • Work is performed in a professional work environment.
  • Professional attire required.
  • Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
  • Must be able to work standing up all or most of the time

Qualifications
Job qualifications
  • High school diploma or equivalent.
  • Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
  • Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
  • Familiar with general back office procedures to meet and maintain client satisfaction.
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Good written and verbal communication skills, including professional telephone and email etiquette.
  • Attention to detail with good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Must work well in a team environment.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.

Additional Information
The rate of pay for this role at the noted RRD location is $21 - $25/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
Shift: M-F, 8:00am to 5:00pm
#GOC
#LI-0925
#li-onsite
#WLNAT
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans

What RR Donnelley employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply