Intake Associate Jobs in Maryland (NOW HIRING)

We are seeking an Intake Associate to join our Intake Team — a strategic, forward-thinking team member who can blend professional skills with purpose-driven passion.

Ready to lead with purpose? If you're an administrative and/or customer services professional who's as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference.

At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person —not just the disease—Ashley continues to live its mission:

To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.

Why you'll love working here

At Ashley, we take care of our people as passionately as we take care of our patients. You'll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth:

• PTO: Generous PTO policy.
• Paid Holidays: Up to seven annually, based on hire date.
• Medical, Dental, & Vision Insurance: Starting the first of the month after hire.
• Generous HRA contribution with medical plan enrollment.
• 401(k) with Company Match: $1-for-$1 match up to 6%.
• FSA Eligibility for pre-tax savings.
• Company-Paid Life Insurance and Short & Long-Term Disability.
• Buy-Up Life Insurance with spouse/child coverage options.
• Tuition Reimbursement: Up to $5,250 annually after one year.
• Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.
• Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart.
• Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP).
• Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.

Your impact

As our Intake Associate, you'll be the first point of contact for new patients as they enter our community. Here are the core functions of the role:

• Answer and respond immediately to telephone/webform inquires concerning potential client admissions.
• Performs admissions assessments for all prospective clients.
• Verifies that the client to be admitted meets all clinical and financial criteria for admission.
• Maintain an accurate knowledge of the services we provide to answer any questions and guide individuals through our intake process in an engaging and welcoming manner.
• Enter new client information into our electronic medical record.
• Utilize and provide upkeep of inquiry database.
• Understand and review insurance quotes and complete pre-certifications.
• Understand and explain all consents needed to admit a patient. Including getting releases of information at the time of intake.

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley's mission and core values
• Performs other duties on an as-needed basis
• Protects our patient's personal health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations
• Reinforces Ashley's commitment to diversity, equity and inclusion

What you bring

• Bachelor's and 1 year of experience or AA degree and 3 years' experience or working toward either degree; typing and computer skills preferred; excellent telephone and communication skills; knowledge of Twelve Step Program.
• Excellent verbal and written skills; read; write clearly.
• Good arithmetic skills; understand insurance and financial requirements. Knowledge of Microsoft Office to include Outlook, Word and Excel.
• CPR certification required.

Our commitment

Every team member at Ashley:

• Models and reinforce our mission, values, and culture of excellence.
• Protects patient privacy and upholds HIPAA compliance.
• Champions diversity, equity, and inclusion in all we do.
• Contributes with compassion, professionalism, and a shared sense of purpose.

Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer