Intake Assistant Jobs in Hamilton, ON (NOW HIRING)

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The Resource Management Technology Lead is responsible for the overall management, support, operations, enhancement, and evolution of the firm's resource management technology platforms from an Information Technology Services (ITS) perspective.

This role serves as the primary technical and functional expert for ProFinda, combining hands-on platform knowledge with a deep understanding of resource management processes. The Resource Management Technology Lead partners closely with business stakeholders, vendor, global and local technical teams to assess requirements, design solutions, lead platform enhancements, and ensure technology investments continue to meet evolving business needs.

The role acts as the bridge between business and technology, ensuring resource management platforms alignment with enterprise architecture, integration standards, security requirements, and strategic objectives.

While ProFinda is the primary platform under management, this role will also provide oversight and support for related resource management technologies, such as Equalify and other workforce management solutions, as required.

Platform Operational Ownership & Technical Stewardship

• Own the technology lifecycle for ProFinda, including configuration, releases, upgrades, enhancements, integrations, access management and ongoing support
• Serve as the primary ITS point of contact for all ProFinda-related initiatives and issues
• Maintain deep expertise in platform capabilities, architecture, integrations, security, and data structures
• Ensure platform stability, performance, security, and operational health
• Manage vendor relationships and coordinate product roadmap discussions, issue resolution, and release planning
• Provide secondary oversight and support for other resource management technologies, including Equalify and future related platforms

Business Partnership & Requirements Management

• Partner directly with business stakeholders and SME’s to understand operational challenges and assist in their resolutions
• Challenge and refine business requirements to ensure solutions are scalable, sustainable, and aligned with platform capabilities and technology standards
• Act as a trusted advisor to business stakeholders on platform functionality, best practices, and solution options
• Participate in discovery sessions, requirements gathering, solution assessments, and design discussions

Technical Leadership & Integrations

• Lead the assessment, design, and delivery of integrations between ProFinda and other enterprise applications
• Collaborate with architecture, data, security, reporting, and development teams to deliver effective technology solutions
• Evaluate technical impacts, dependencies, and implementation approaches for new business requirements
• Support troubleshooting, root-cause analysis, and resolution of platform and integration issues
• Ensure system configurations, integrations, and solution designs are appropriately documented and governed

Change Requests, Enhancements & Roadmap Management

• Own the intake, analysis, prioritization, and delivery of platform enhancements and change requests
• Evaluate business needs against technical feasibility, risk, cost, and platform strategy
• Develop and maintain the platform roadmap in collaboration with business stakeholders and technology teams
• Lead requirements definition, solution design, testing coordination, deployment planning, and implementation activities
• Ensure enhancements align with enterprise architecture standards, supportability requirements, and long-term technology strategy
• Continuously evaluate new platform capabilities and recommend opportunities to improve resource management processes through technology

Stakeholder & Vendor Management

• Build strong relationships across Resource Management, HR, Finance, ITS, and external vendors
• Facilitate discussions related to prioritization, solution design, issue resolution, and roadmap planning
• Communicate platform changes, release plans, risks, and impacts to stakeholders
• Represent ITS in governance forums and working groups relating to workforce planning and resource management technologies
• Advocate for business requirements while balancing technical sustainability and enterprise standards

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

• 7+ years of experience supporting, administering, or managing enterprise SaaS applications and business platforms within a complex corporate environment.
• Bachelor's degree in relevant field. 
• Strong understanding of application integrations, APIs, data flows, reporting ecosystems, and cloud-based data platforms, with the ability to collaborate effectively with technical and analytics teams.
• Experience managing application operations, including incident resolution, change management, release planning, service delivery, and production support.
• Proven ability to translate business requirements into scalable technology solutions and lead enhancements from concept through implementation.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex platform, integration, and operational issues while maintaining a focus on business outcomes.
• Demonstrated success building relationships and influencing business leaders, technical teams, vendors, and stakeholders across multiple functions and levels of the organization.
• Excellent communication, facilitation, and stakeholder management skills, with experience leading workshops, coordinating UAT and release activities, and driving technology initiatives in partnership with business teams.
• Experience with resource management, workforce planning, scheduling, or staffing platforms such as ProFinda, Equalify, or similar solutions is preferred but not required. 
• Familiarity with ServiceNow, ITIL practices, application governance, and demand management processes is preferred but not required

KPMG Ontario Region Pay Range Information 

The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

KPMG BC Region Pay Range Information 

The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

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Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

• 7+ years of experience supporting, administering, or managing enterprise SaaS applications and business platforms within a complex corporate environment.
• Bachelor's degree in relevant field. 
• Strong understanding of application integrations, APIs, data flows, reporting ecosystems, and cloud-based data platforms, with the ability to collaborate effectively with technical and analytics teams.
• Experience managing application operations, including incident resolution, change management, release planning, service delivery, and production support.
• Proven ability to translate business requirements into scalable technology solutions and lead enhancements from concept through implementation.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex platform, integration, and operational issues while maintaining a focus on business outcomes.
• Demonstrated success building relationships and influencing business leaders, technical teams, vendors, and stakeholders across multiple functions and levels of the organization.
• Excellent communication, facilitation, and stakeholder management skills, with experience leading workshops, coordinating UAT and release activities, and driving technology initiatives in partnership with business teams.
• Experience with resource management, workforce planning, scheduling, or staffing platforms such as ProFinda, Equalify, or similar solutions is preferred but not required. 
• Familiarity with ServiceNow, ITIL practices, application governance, and demand management processes is preferred but not required

KPMG Ontario Region Pay Range Information 

The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

KPMG BC Region Pay Range Information 

The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

Providing you with the support you need to be at your best