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Insurance Virtual Assistant Jobs in Phoenix, AZ (NOW HIRING)

HMG Careers

Remote Insurance Agent

Surprise, AZ · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Lone Star Careers

Remote Insurance Agent

Peoria, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Insurance Agent

Gilbert, AZ · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Empire State Careers

Remote Insurance Agent

Mesa, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Insurance Agent

Glendale, AZ · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Empire State Careers

Remote Insurance Agent

Gilbert, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Insurance Agent

Peoria, AZ · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Empire State Careers

Remote Insurance Agent

Chandler, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Empire State Careers

Remote Insurance Agent

Phoenix, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Lone Star Careers

Remote Insurance Agent

Chandler, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Empire State Careers

Remote Insurance Agent

Tempe, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Lone Star Careers

Remote Insurance Agent

Gilbert, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Lone Star Careers

Remote Insurance Agent

Tempe, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

HMG Careers

Remote Insurance Agent

Phoenix, AZ · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

Empire State Careers

Remote Insurance Agent

Peoria, AZ · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... schedule virtual meetings with clients * Present benefit programs and assist clients with ...

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All JobsInsurance JobsInsurance Virtual Assistant JobsInsurance Virtual Assistant Jobs in Phoenix, AZ

Insurance Virtual Assistant information

See Phoenix, AZ salary details

$11

$24

$33

How much do insurance virtual assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for insurance virtual assistant in Phoenix, AZ is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.21 per hour, depending on experience, location, and employer.

How much do virtual insurance agents make?

Virtual insurance agents typically earn between $30,000 and $60,000 annually, with experienced agents or those working independently potentially earning higher commissions. Compensation often includes a combination of base pay, commissions, and bonuses, and success depends on sales skills and client base growth.

Can you be a VA with no experience?

Yes, an Insurance Virtual Assistant can often start with little to no prior experience, as many employers provide training on insurance policies, software tools, and customer service skills. Basic computer proficiency, strong communication, and a willingness to learn are typically sufficient to begin in this role.

What are Insurance Virtual Assistants?

Insurance Virtual Assistants are remote professionals who support insurance agencies or agents with administrative, customer service, and clerical tasks. Their duties can include managing emails, scheduling appointments, handling data entry, assisting with claims processing, and maintaining client records. By taking over routine tasks, they help insurance professionals focus on sales and client relations, boosting efficiency and productivity. Many insurance companies hire virtual assistants to provide flexible, cost-effective support without needing in-office staff.

What are the key skills and qualifications needed to thrive as an Insurance Virtual Assistant, and why are they important?

To thrive as an Insurance Virtual Assistant, you need a solid understanding of insurance processes, strong organizational skills, and prior administrative or customer service experience. Familiarity with CRM software, insurance management platforms, and office productivity tools is typically required. Excellent communication, attention to detail, and the ability to multitask remotely are standout soft skills. These competencies ensure efficient client support, accurate documentation, and smooth workflow management in a virtual insurance environment.

What is the difference between Insurance Virtual Assistant vs Insurance Customer Service Representative?

AspectInsurance Virtual AssistantInsurance Customer Service Representative
CredentialsBasic administrative skills, familiarity with insurance terminologyCustomer service skills, insurance knowledge, sometimes licensing
Work EnvironmentRemote, freelance or contract basisOffice or call center, in-person or remote
Employer & Industry UsageInsurance agencies, brokers, online platformsInsurance companies, agencies, customer support centers
Common Search & Comparison IntentAdministrative support, virtual assistance rolesCustomer support, claims handling, policy inquiries

While both roles support the insurance industry, an Insurance Virtual Assistant primarily handles administrative tasks remotely, whereas an Insurance Customer Service Representative interacts directly with clients, often in a call center or office setting. The virtual assistant role offers flexibility and focuses on administrative efficiency, while the customer service role emphasizes direct client communication and support.

Can you make 10k a month as a virtual assistant?

An insurance virtual assistant can potentially earn $10,000 a month, but it depends on factors such as experience, specialization, client base, and hours worked. High earnings typically require advanced skills, efficient time management, and working with multiple clients or high-paying insurance companies. Most virtual assistants earn less than this amount, but top earners in specialized niches can reach or exceed it.

What are the main responsibilities of an Insurance Virtual Assistant on a typical workday?

An Insurance Virtual Assistant typically manages tasks such as responding to client inquiries, processing insurance applications, scheduling appointments, preparing policy documents, and maintaining client records. They often support insurance agents or brokers by handling administrative duties, following up on leads, and ensuring all paperwork is accurate and compliant. Collaboration is mostly remote, so strong communication skills and the ability to work independently are essential. Additionally, adapting to various software platforms used in the insurance industry is a common part of the role.

What insurance do I need as a virtual assistant?

As a virtual assistant, you typically need general liability insurance to protect against client claims and professional liability insurance if providing specialized services. Workers' compensation insurance is usually not required unless you have employees, and health insurance is optional but recommended for personal coverage. Having appropriate insurance helps manage risks associated with client work and enhances professionalism.
What are popular job titles related to Insurance Virtual Assistant jobs in Phoenix, AZ? For Insurance Virtual Assistant jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Insurance Virtual Assistant jobs in Phoenix, AZ look for? The top searched job categories for Insurance Virtual Assistant jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Insurance Virtual Assistant jobs? Cities near Phoenix, AZ with the most Insurance Virtual Assistant job openings:
Insurance Virtual Assistant jobs near you
Infographic showing various Insurance Virtual Assistant job openings in Phoenix, AZ as of July 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 43% In-person, and 57% Remote job distribution, with an average salary of $50,389 per year, or $24.2 per hour.

Virtual Assistant - Medical Billing/Credentialing

Lighthouse Psychiatry Brain Health Center

Gilbert, AZ • Remote

$18.75 - $24/hr

Full-time

Posted 2 days ago

Job description

Virtual Assistant (VA) – Medical Billing / Credentialing (Psychiatry).

Company: Lighthouse Psychiatry | Arizona.
Location: Remote (US, Philippines, Vietnam, India, Mexico).
Job Type: Full-time / Part-time (Night Shift / U.S. Business Hours).
Industry: Healthcare / Medical Billing / Behavioral Health.
Hire Model: Direct hire (Contract).
Pay: Based on level of experience (opportunity for growth).
Position Summary:
Lighthouse Psychiatry is seeking a highly organized Medical Billing & Credentialing Specialist responsible for managing the revenue cycle from patient eligibility through claim resolution while ensuring providers remain properly credentialed with commercial and government payers. This role is essential to maximizing reimbursement, maintaining payer compliance, and supporting the growth of our outpatient psychiatry, TMS, Spravato, IV ketamine, and psychotherapy programs.
The ideal candidate has experience with psychiatric billing, athenaOne, insurance credentialing, and payer relations, with the ability to work independently while maintaining exceptional attention to detail.

Primary Medical Billing & Revenue Cycle Responsibilities:

Patient Registration & Front-End Revenue Cycle:
  • Verify insurance eligibility and benefits.
  • Update insurance information and demographics.
  • Review appointment schedules for insurance issues.
  • Identify authorization requirements.
  • Resolve registration and eligibility errors.
  • Manage insurance verification work queues.

Charge Capture:
  • Review encounters for billing completeness.
  • Enter charges accurately.
  • Validate CPT and ICD-10 coding consistency.
  • Identify missing documentation.
  • Process no-show billing when applicable.
  • Upload supporting documentation.

Claims Management:
  • Submit electronic claims.
  • Correct claim edits.
  • Monitor claim acceptance.
  • Review claim history.
  • Submit corrected claims.
  • Process secondary claims.
  • Coordinate benefits (COB).
  • Monitor telehealth claims.

Accounts Receivable:
  • Follow up on unpaid claims.
  • Investigate denied claims.
  • Resolve payer edits.
  • Prepare appeals.
  • Monitor aging reports.
  • Review payment variances.
  • Research patient accounts.
  • Process insurance corrections.
  • Manage collection worklists.

Payment Posting:
  • Post insurance payments.
  • Post patient payments.
  • Process credit card transactions.
  • Interpret EOBs and ERAs.
  • Resolve payment discrepancies.
  • Review credit balances.

Specialty Psychiatry Billing:
Independently manage billing for:
  • Medication Management.
  • Psychiatric Evaluations (90791/90792).
  • Psychotherapy.
  • Add-on psychotherapy codes.
  • Telepsychiatry.
  • TMS.
  • Spravato.
  • IV Ketamine.
  • Urine Drug Screening.
  • Prior Authorizations.

Credentialing Responsibilities (if applicable):
Manage the credentialing lifecycle for psychiatrists, psychiatric nurse practitioners, psychologists, therapists, and other clinical staff.
Responsibilities include:
  • Complete initial payer enrollment applications.
  • Process provider recredentialing.
  • Maintain CAQH profiles.
  • Track provider license expiration.
  • Monitor DEA registrations.
  • Track board certifications.
  • Monitor malpractice insurance expiration.
  • Maintain provider credentialing files.
  • Submit supporting documentation.
  • Communicate with insurance companies.
  • Track credentialing status.
  • Maintain provider rosters.
  • Complete demographic updates.
  • Assist with new provider onboarding.
  • Ensure compliance with payer requirements.
  • Monitor participation status.
  • Maintain provider directories.

Required Knowledge:
Strong understanding of:
  • CPT coding.
  • ICD-10 diagnosis coding.
  • Medical terminology.
  • HIPAA regulations.
  • EOB interpretation.
  • Revenue Cycle Management.
  • Insurance eligibility.
  • Claim adjudication.
  • Prior authorization requirements.
  • Coordination of Benefits (COB).
  • Medicare billing.
  • AHCCCS billing.
  • Commercial insurance billing.

Qualifications:

Required:
  • 2+ years of medical billing experience.
  • 1+ year of insurance credentialing experience.
  • Experience with commercial insurance and Medicare.
  • Strong computer proficiency.
  • Excellent organizational skills.
  • Ability to manage multiple deadlines.
  • Strong written and verbal communication.
  • Clean claim rate high.
  • First-pass claim acceptance rate high.
  • Payment posting accuracy.
  • Work queue completion rate high.
  • Productivity standards high.
  • Documentation accuracy high.

Preferred:
  • Behavioral health or psychiatry billing experience.
  • athenaOne experience.
  • AHCCCS experience.
  • CPC, CPB, or equivalent certification.
  • Credentialing experience with multi-provider practices.

Ideal Candidate:
The ideal candidate is detail-oriented, analytical, and proactive, with the ability to independently manage both revenue cycle operations and provider credentialing. They thrive in a fast-paced outpatient behavioral health environment and are committed to improving reimbursement, reducing denials, and ensuring uninterrupted payer participation for providers.
This job description aligns closely with the competency framework in your Billing Skills Tracker while converting it into a market-ready hiring document suitable for Indeed, LinkedIn, or internal HR use. It is particularly tailored for an Arizona psychiatry practice using athenaOne and managing commercial insurance, Medicare, and AHCCCS.

Keywords:
Virtual Assistant, Healthcare Virtual Assistant, Medical Billing VA, Insurance Verification VA, Prior Authorization VA, Telehealth VA, Revenue Cycle Assistant, Medical Billing, Claims Processing, Insurance Verification, Prior Authorization, Revenue Cycle Management (RCM), Denial Management, EOB Reconciliation, Patient Intake, Appointment Scheduling, Data Entry, HIPAA Compliance, EMR/HER, CPT Codes, ICD-10, HCPCS, Claims Submission, Eligibility Checking, Payer Portals, Medical Coding, Billing Software, Athena, DrChrono, Kareo, AdvancedMD, Epic, Practice Fusion, Behavioral Health, Psychiatry, Mental Health, Telemedicine, Telehealth, Healthcare Administration, Patient Access, Front-End Billing, Back-End Billing, Remote, Philippines, Night Shift, Offshore Healthcare, Home-Based, Virtual Office.