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Insurance Retention Agent Jobs in Baltimore, MD (NOW HIRING)

Huff Insurance

Personal Lines Insurance Agent

Pasadena, MD · On-site

$44K - $60K/yr

Health insurance * Opportunity for advancement * Paid time off * Profit sharing * Training ... Support and prepare clients for renewal and retention, and maintain strong client relationships.

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All JobsInsurance Retention Agent JobsInsurance Retention Agent Jobs in Baltimore, MD

Insurance Retention Agent information

See Baltimore, MD salary details

$24.8K

$64.6K

$120.7K

How much do insurance retention agent jobs pay per year?

As of Aug 31, 2026, the average yearly pay for insurance retention agent in Baltimore, MD is $64,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $76,500.00 per year, depending on experience, location, and employer.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Baltimore, MD?

For Insurance Retention Agent jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Baltimore, MD look for?

The top searched job categories for Insurance Retention Agent jobs in Baltimore, MD are:

Insurance Retention Agent jobs near you

Insurance Agent - Columbia, MD

Columbia, MD

Horace Mann - Agent Opportunities

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

133rd of 315 rated insurance

Good employer

Good schedule notice

Paid breaks

Learn more about Horace Mann - Agent Opportunitiesexternal

Full-time

Re-posted 23 days ago

Job description

Horace Mann is seeking a motivated insurance professional to join our team serving the educator market. This opportunity is designed for individuals looking to build or grow their own business while being supported by a strong brand, established resources, and a niche educator market.

Based on experience and background, this opportunity has an existing book of business and may be aligned as either an Exclusive Agent (EA) or an Enhanced Exclusive Agent. Both opportunities require a Property & Casualty and Life & Health license.

Role Options

  • Exclusive Agent (EA):
    Focused on continuing to build from an existing book of business while expanding market access within the educator community through school events, networking, and referrals, with renewal income earned as new business is written.
  • Enhanced Exclusive Agent:
    Assumes and expands an existing book of educator clients with in-force policies and immediate renewal income, while continuing to grow relationships and deepen market presence. Must also have, at minimum, the SIE prior to start; Series 6 and/or Series 63 required or to be obtained after hire, as applicable.

What You'll Do

  • Build and maintain relationships with educators and school employees
  • Identify client needs and recommend insurance and financial solutions
  • Generate new business through referrals, school partnerships, and networking
  • Retain and renew policies while delivering exceptional service
  • Cross-sell auto, home, life, and retirement products
  • Participate in community and educator-focused events

What We Offer

  • 1099 compensation with uncapped earning potential with renewals
  • Industry-leading incentive compensation during the first 48 months while you grow your book (Exclusive Agent)
  • Book of business with immediate renewal income (Enhanced Agent)
  • Exclusive territory within a niche educator market
  • Dedicated service support so you can focus on growth
  • Ongoing training, technology, and business development resources
  • Flexibility to manage your own schedule and business

Qualifications

  • Active Life & Health and Property & Casualty licenses (Exclusive & Enhanced Agent)
  • Ability to obtain FINRA licenses (SIE, Series 6 & 63, if applicable) (Enhanced)
  • Insurance or financial services experience preferred
  • Strong relationship-building and communication skills
  • Entrepreneurial mindset and self-motivation

Why Horace Mann?

  • Exclusive access to the educator market
  • Opportunity to build a meaningful, long-term business
  • Strong earning potential with stability and growth
  • Ability to make a real impact supporting educators' financial futures

Whether you're looking to build from a small book, assume an established one, or grow into a future leadership role, Horace Mann offers a path designed to support your success.

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#VIZI#

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