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Insurance Retention Agent Jobs in Baltimore, MD (NOW HIRING)

AAA Mid Atlantic

Insurance Sales Agent

Annapolis, MD · On-site

$55K - $70K/yr

Sales focused with a dedicated Customer Service & Policy Retention teams * Opportunity to build ... The primary duties of the Insurance Sales Agents are: * Identify customer needs and recommend ...

AAA Mid Atlantic

Insurance Sales Agent

White Marsh, MD · On-site

$60K - $70K/yr

Sales focused with a dedicated Customer Service & Policy Retention teams * Opportunity to build ... The primary duties of the Insurance Sales Agents are: * Identify customer needs and recommend ...

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Showing results 21-40

All JobsInsurance Retention Agent JobsInsurance Retention Agent Jobs in Baltimore, MD

Insurance Retention Agent information

See Baltimore, MD salary details

$24.8K

$64.6K

$120.7K

How much do insurance retention agent jobs pay per year?

As of Aug 13, 2026, the average yearly pay for insurance retention agent in Baltimore, MD is $64,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $76,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are popular job titles related to Insurance Retention Agent jobs in Baltimore, MD?

For Insurance Retention Agent jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Baltimore, MD look for?

The top searched job categories for Insurance Retention Agent jobs in Baltimore, MD are:

Insurance Retention Agent jobs near you

Customer Service Agent

Eric W Snyder Insurance

Parkton, MD • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Eric W Snyder Insurance in Parkton, Maryland, is looking for a motivated and detail-oriented individual to join our team as a Full-Time Customer Service Agent. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you. As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount.If you are a motivated and confident self-starter who thrives in a fast-paced environment, then this is your opportunity for you.

Responsibilities
  • Support agency by processing new business applications and servicing existing policyholder policies.
  • Collect complete underwriting information from walk-in/telephone prospects.
  • Prepare and present complete and competitive insurance quotes.
  • Conduct claims reporting and follow-up.
  • Conduct regular account reviews in an effort to improve retention and sell additional coverages (cross selling and account rounding).
  • Build and maintain rapport with producers, clients, and insurance company underwriters and sales team.
  • Work on individual or corporate projects that may occasionally be assigned by management.
  • Maintain records on policy changes.
Requirements
  • Holds a PC Insurance license
  • Has at least 3 years insurance industry experience
  • Excellent interpersonal and communication skills
  • Organizational skills
  • Self-motivated with initiative, integrity, and thoughtfulness
  • Detail-oriented
  • Proactive problem-solver
  • Above average computer knowledge and skills
  • Team player
  • Possess an upbeat, positive and enthusiastic attitude
  • Proficiency to multi-task, follow-thru and follow-up
  • Professional phone etiquette
Benefits
Paid Time Off (PTO)###Hands on Training###Health Insurance###Dental Insurance###Career Growth Opportunities###Retirement Plan###Vision Insurance###Disability Insurance###