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Insurance Retention Agent Jobs in Michigan (NOW HIRING)

Jeff Siler Agency - Meemic Insurance

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Insurance Agent

Mount Pleasant, MI · On-site

$21 - $25/hr

We are a Mid-Michigan insurance agency that is currently looking for a customer service agent ... Cross-selling and client retention tasks * Assist with marketing and lead follow-up * Organize ...

Arvanitis Agency

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Property and Casualty Insurance Agent

Sterling Heights, MI · On-site

$57K - $100K/yr

The Property and Casualty Insurance Agent plays a vital role in both new business development and client retention by selling standard, customized, and specialized insurance products. Working ...

L.A. Insurance

Licensed Insurance Agent

Jenison, MI

$50K - $100K/yr

Insurance is seeking a motivated Bilingual Spanish Speaking Licensed Insurance Agent to join our ... Build relationships within the local community to support agency growth and customer retention.

L.A. Insurance

Licensed Insurance Agent

Wyoming, MI

$50K - $100K/yr

Insurance is seeking a motivated Bilingual Spanish Speaking Licensed Insurance Agent to join our ... Build relationships within the local community to support agency growth and customer retention.

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Insurance Retention Agent information

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Michigan?

For Insurance Retention Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Michigan look for?

The top searched job categories for Insurance Retention Agent jobs in Michigan are:

What cities in Michigan are hiring for Insurance Retention Agent jobs?

Cities in Michigan with the most Insurance Retention Agent job openings:

Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Insurance Agent

Mount Pleasant, MI • On-site

Jeff Siler Agency - Meemic Insurance
See more jobs at Jeff Siler Agency - Meemic Insuranceexternal

$21 - $25/hr

Full-time

PTO

Posted 8 days ago

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Job description

We are a Mid-Michigan insurance agency that is currently looking for a customer service agent/producer. The ideal candidate loves talking to people and is a team player with a can-do attitude. Our agency specializes primarily in Meemic Property and Casualty insurance products. Meemic offers extremely competitive prices for employees who are educators within school districts and universities. We also have a other insurance carriers to fit the needs of the non-educational career people.


Key Responsibilities:

  • Answer and respond to client questions and servicing needs
  • Write and service policies in the Guidewire system
  • Generate sales and manage policy change requirements
  • Perform policy reviews to correct issues and optimize coverage options based upon client needs
  • Meeting with clients in person
  • Cross-selling and client retention tasks
  • Assist with marketing and lead follow-up
  • Organize documentation received from the clients and carriers in agency CRM system


A Property & Casualty (P&C) license is required and experience as a CSR/producer is a plus. Experience with the Guidewire system is a definite plus as well as previous employment as a teacher or educational profession.


If you have a great attitude, passion to succeed and are self motivated please send us your resume so that we can set up an interview.