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Insurance Retention Agent Jobs in Michigan (NOW HIRING)

Promoted2

Remote Insurance Agent

Kalamazoo, MI · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

Promoted2

Remote Insurance Agent

Detroit, MI · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

Promoted2

Remote Insurance Agent

Flint, MI · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

Promoted2

Remote Insurance Agent

Grand Rapids, MI · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

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All JobsInsurance Retention Agent JobsInsurance Retention Agent Jobs in Michigan

Insurance Retention Agent information

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.
What are popular job titles related to Insurance Retention Agent jobs in Michigan? For Insurance Retention Agent jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Insurance Retention Agent jobs in Michigan look for? The top searched job categories for Insurance Retention Agent jobs in Michigan are:
What cities in Michigan are hiring for Insurance Retention Agent jobs? Cities in Michigan with the most Insurance Retention Agent job openings:
Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Licensed Insurance Agent - Detroit

L.A. Insurance

Detroit, MI • On-site

$50K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

L.A. Insurance is seeking a motivated Licensed Insurance Agent to join our team. This role is perfect for a licensed Property & Casualty professional who enjoys building relationships, helping customers protect what matters most, and growing their career in a fast-paced agency environment. You will play a key role in helping new and existing customers secure the right insurance coverage by quoting, binding, and servicing auto insurance policies while delivering exceptional customer service.

To support your success in your first year, L.A. Insurance offers a $5,000 Employment Success Bonus*, paid out in milestone based installments as you progress and meet key performance goals.

You'll also have the opportunity to earn $5,000 per month during your two-month training period, with the potential to earn $50,000 to over $100,000 annually, including commissions.

Your Career Roadmap

You'll receive a structured two-month training program designed to fully prepare you for the role, including product knowledge, systems training, and hands-on support. Our leadership and corporate teams provide ongoing guidance as you build confidence, develop your skills, and grow your book of business.

We are committed to investing in your development by providing the training, tools, and support you need to build a successful, long-term career.

Key Responsibilities
  • Build and maintain strong relationships with new and existing customers.
  • Recommend customized property and auto insurance solutions based on each customer's needs.
  • Generate accurate insurance quotes and bind coverage efficiently.
  • Provide outstanding customer service by answering questions, resolving concerns, and delivering an exceptional customer experience.
  • Develop and maintain a strong understanding of L.A. Insurance products, services, and underwriting guidelines.
  • Build relationships within the local community to support agency growth and customer retention.
Requirements
  • Active Property & Casualty License in the State of Michigan.
  • Proven success in sales or experience in a customer-facing environment.
  • Strong communication and relationship-building skills.
  • Excellent attention to detail with the ability to multitask in a fast-paced environment.
  • Strong problem-solving skills and a customer-first mindset.
  • A goal-oriented, proactive team player who takes initiative and enjoys helping others.
Compensation & Benefits
  • Opportunity to ear $5,000 per month during your two-month training period.
  • Opportunity to earn $50,000 to over $100,000 annually, including commissions.
  • $5,000 Employment Success Bonus* paid during your first year.
  • Opportunity to become a Profit-Sharing Partner after your first year.
  • Medical, Dental, and Vision insurance.
  • 401(k) with company match.
  • Employer-paid Life Insurance.
  • Voluntary Short-Term and Long-Term Disability insurance.
  • Supplemental Life Insurance options.
  • Generous Paid Time Off (PTO).
  • Company-paid holidays.
  • Professional certification reimbursement and ongoing development opportunities.

*Employees must remain actively employed and in good standing at the time of each scheduled bonus payout to qualify.