Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated ... This role combines hands-on operational oversight with strategic vendor management, ensuring that ...
Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated ... This role combines hands-on operational oversight with strategic vendor management, ensuring that ...
Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated ... This role combines hands-on operational oversight with strategic vendor management, ensuring that ...
Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated ... This role combines hands-on operational oversight with strategic vendor management, ensuring that ...
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to ... Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match
Insurance Operations information
What are the key skills and qualifications needed to thrive in insurance operations?
To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.
What does an insurance operations do?
Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.
What is an insurance operations?
An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.
What are the most commonly searched types of Insurance Operations jobs in Philadelphia, PA? The most popular types of Insurance Operations jobs in Philadelphia, PA are:
What are popular job titles related to Insurance Operations jobs in Philadelphia, PA? For Insurance Operations jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Insurance Operations jobs in Philadelphia, PA look for? The top searched job categories for Insurance Operations jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Insurance Operations jobs? Cities near Philadelphia, PA with the most Insurance Operations job openings:
Manager, Support Services & Vendor Operations
Philadelphia, PA • Hybrid
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 24 days ago
Job description
OverviewGood Things Start Here.Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, longterm careers.
Good Things You Can Count On.
- Hybrid schedule: 2 days remote / 3 inoffice
- Predictable hours (no nights, weekends, or holidays)
- Competitive pay + generous PTO
- Medical, dental & vision starting day one
- 401(k), tuition reimbursement & longevity bonuses
The Manager of Support Services & Vendor Operations will be a critical leader within our Service & Delivery organization, accountable for the performance, cost management, and continuous improvement of four interconnected operational teams: Mailroom, Imaging Services, Claims Services, and Accounting Services.
This role combines hands-on operational oversight with strategic vendor management, ensuring that high-volume, high-impact workflows are executed accurately, efficiently, and at a suitable cost. The ideal candidate will bring a strong background in P&C insurance operations, vendor oversite, and process improvement, with a sharp focus on budget management, quality, and cross-functional partnership.
What You'll Do:
- Vendor Management: Own the day-to-day and strategic relationships with key vendors. Establish SLAs, KPIs, governance cadences, and escalation paths to ensure vendor performance, accountability, and value.
- Print & Mail Operations: Lead the Mailroom team in the end-to-end management of print and mail fulfillment across the organization. Develop and maintain a detailed unit-cost model for every key print artifact to ensure full transparency into print and postage spend. Continuously identify, evaluate, and execute opportunities to reduce overall expense. Manage the print/mail vendor, ensuring SLA adherence, invoice accuracy, and alignment of vendor capabilities to evolving business needs.
- Returned Mail Oversight: Establish operational controls over the returned mail process to ensure undelivered mail is tracked, dispositioned, and resolved in a timely manner. Perform a root-cause analysis to quantify the drivers of returned mail volume and partner with various functions in the organization to address upstream issues. Drive measurable, sustained reductions in returned mail volume while mitigating downstream impacts to policyholder communications, compliance, and expense.
- Imaging Services & Intake Automation: Lead the Imaging Services team in the handling, scanning, and routing of all inbound correspondence received via mail, email, and fax across the organization. Develop and maintain deep institutional knowledge of the automated, semi-automated, and manual routing capabilities in use today (including proprietary and vendor-supported automation capabilities) ensuring routing logic, business rules, and exception handling are fully documented and actively governed. Continuously identify opportunities to expand automation, improve routing accuracy, and reduce manual triage volume, while partnering with Technology, Data & Analytics, and business stakeholders to enhance intake capabilities.
- Claims Intake (FNOL/FROI) Quality & Partnership: Lead the Claims Services team in the accurate and timely intake of FNOL/FROI submissions received via mail, email, fax, and digital channels where automation has not yet been configured. Establish strong quality standards, controls, and feedback loops to ensure information captured at intake supports clean, efficient handoffs to downstream Claims processes. Partner with the Claims department by creating shared visibility into intake performance, resolving data quality issues at the source, and aligning on standards, expectations, and escalation paths. Continuously identify opportunities to streamline intake workflows, expand automation, and reduce manual effort while improving the quality and consistency of claims data entering the organization.
- TPA Processing & Payment Workflows: Oversee the timely and accurate processing of TPA-submitted claims activity to ensure the Claims system consistently reflects reserves, payments, and claim status as managed by our TPA partners. Lead the Claims Services team in the execution of Claims Payment Request workflows, Stop/Void Payment processing, and other manual payment-related tasks routed from Claims and Accounting.
- Accounting Services Operations: Lead the Accounting Services team in the accurate and timely execution of core financial transaction workflows, including check scanning & deposits, authorization/direct deposit setup, and medical provider setup.
- Process Optimization& Continuous Improvement: Apply process improvement methodologies to standardize procedures, eliminate waste, and document workflows as a single source of truth. Prioritize automation opportunities in partnership with Data & Analytics and Technology.
- Cross-Functional Collaboration: Represent Support Services in enterprise initiatives and serve as the operational liaison to Claims, Underwriting, Accounting, IT, and Data & Analytics leadership.
- People Leadership: Lead, develop, and retain a high-impact team. Build a culture of accountability, attention to detail, and continuous improvement, and develop succession depth across all four functional areas.
- Documentation & Knowledge Management: Establish and maintain authoritative documentation for all workflows, vendor contracts, automation rules, and routing logic to eliminate single points of knowledge failure.
- Bachelor's degree in Business, Operations Management, Finance, Industrial Engineering, or a related field
- 5+ years of progressive operations leadership experience, with at least 3+ years in the property and casualty(P&C) insurance industry preferred.
- Demonstrated experience managing third-party vendors and BPO relationships, including SLA design, performance, and contract management (print/mail, document processing, or claims-related vendors strongly preferred).
- Strong financial and analytical acumen, with proven understanding of cost models, conduct insource vs. outsource analyses, and manage material expense lines.
- Working knowledge of P&C insurance operations, including FNOL/FROI intake, claims payment workflows, TPA processing, and policy/billing/claims administration systems preferred
- Familiarity with document imaging, intelligent document processing, intake automation, and workflow routing platforms.
- Proven track record of process improvement and continuous improvement
- Experience leading change management efforts across operational teams, including transitions from in-house to outsourced models.
- Strong people leadership skills, with experience managing supervisors and front-line operations staff.
- Excellent written and verbal communication skills, with the ability to engage credibly with executive leadership, vendors, and front-line teams.
- Detail-oriented mindset with a bias for accuracy, accountability, and clear documentation.
*Applicants must be authorized to work in the U.S. without current or future sponsorship*
Salary Range:
$70,000 - $120,000.
In accordance with applicable pay transparency laws, the above range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.
This role may be based out of any of our office locations, including:
Wilkes-Barre, PA, Conshohocken, PA, New York City, NY, Parsippany, NJ.
The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required up to 25%
Employment Type: FULL_TIME
About Berkshire Hathaway GUARD Insurance
Sourced by ZipRecruiter
Industry
Insurance services
Company size
1,001 - 5,000 Employees
Headquarters location
Wilkes-Barre, PA, US
Year founded
1983