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Insurance Operations Jobs in Philadelphia, PA (NOW HIRING)

PMA Companies

Director, IT PMO

Blue Bell, PA · On-site

Oversee a portfolio of complex technology programs and projects supporting P&C insurance operations. * Partner with executive leadership, business stakeholders, and technology teams to define ...

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Chubb

Senior Auditor

Philadelphia, PA · On-site

$77K - $95K/yr

A minimum of 3 years in public accounting or internal audit experience or insurance operations experience * Excellent written and oral communications skills * Must be a team player with proven track ...

Chubb

Senior Auditor

Philadelphia, PA · On-site

$77K - $95K/yr

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance ...

Farmers Insurance

Insurance Agent

Lansdale, PA · On-site +1

You'll have the autonomy of running your own operation, but with the backing and resources of one of the most respected insurance brands in the country. You'll be in business for yourself, but never ...

Farmers Insurance

Insurance Agent

Lansdale, PA · On-site +1

Youll have the autonomy of running your own operation, but with the backing and resources of one of the most respected insurance brands in the country. Youll be in business for yourself, but never by ...

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All JobsInsurance Operations JobsInsurance Operations Jobs in Philadelphia, PA

Insurance Operations information

What are the key skills and qualifications needed to thrive in insurance operations?

To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.

What does an insurance operations do?

Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.

What is an insurance operations?

An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.

What are the most commonly searched types of Insurance Operations jobs in Philadelphia, PA? The most popular types of Insurance Operations jobs in Philadelphia, PA are:
What are popular job titles related to Insurance Operations jobs in Philadelphia, PA? For Insurance Operations jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Insurance Operations jobs in Philadelphia, PA look for? The top searched job categories for Insurance Operations jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Insurance Operations jobs? Cities near Philadelphia, PA with the most Insurance Operations job openings:
Insurance Operations jobs near you
Infographic showing various Insurance Operations job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]

Independence Blue Cross

Philadelphia, PA • On-site

Full-time

Posted 11 days ago

Independence Blue Cross rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

88th of 303 rated insurance

Job description

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Job Summary:
TheSupervisor of Operationsis responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals.
Responsibilities
• Supervises and implements departmental functions, policies and procedures with all internal and external contacts.
• Evaluates effectiveness and efficiency of operational areas and takes action t reallocate resources as necessary.
• Creates and implements programs to enhance the level of service provided to customers.
• Communicates, implements, and interprets corporate and departmental policies and procedures.
• Maintains department standards to ensure optimal customer support.
• Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
• Provides technical expertise related to job unit function.
• Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.
• Coordinates departmental functions with all internal and external contacts.
• Compiles and prepares required data for report information pertaining to unit.
• Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner.
• Serves as the next level contact for problems/issues that staff cannot resolve.
• Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.
• Encourages the professional progression of staff through Performance Management, coaching and counseling.
• Establishes appropriate goals and performance standards and makes recommendations for career path of staff.
• Ensures that department systems and supports are operational.
• Performs all other appropriate responsibilities and duties as assigned.
Qualifications:
Education
  • Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience.

Experience
(5) years related insurance operations experience. The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.
Demonstrated time management skills
Knowledge, Skills, Abilities
• Must have the ability to manage organize, plan and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth.
-Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
-Exposure to an operations services environment is highly recommended.
-Analytical ability to identify and resolve staff and customer problems.
-Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills.
-10% travel required to vendor sites
-Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 1:00pm-9:00pm shift).
Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

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