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Insurance Operations Manager Jobs in Boca Raton, FL

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Insurance Operations Manager information

See Boca Raton, FL salary details

$29.4K

$60.2K

$112.5K

How much do insurance operations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for insurance operations manager in Boca Raton, FL is $60,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $73,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Operations Manager, and why are they important?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by Insurance Operations Managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What does an Insurance Operations Manager do?

An Insurance Operations Manager oversees the day-to-day administrative and operational functions of an insurance company or department. They are responsible for streamlining processes, improving efficiency, and ensuring compliance with industry regulations. Their duties often include managing staff, handling budgets, implementing policies, and collaborating with other departments to meet organizational goals. Insurance Operations Managers play a key role in optimizing service delivery and maintaining high standards of customer satisfaction.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

What are popular job titles related to Insurance Operations Manager jobs in Boca Raton, FL? For Insurance Operations Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Insurance Operations Manager jobs in Boca Raton, FL look for? The top searched job categories for Insurance Operations Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Insurance Operations Manager jobs? Cities near Boca Raton, FL with the most Insurance Operations Manager job openings:
Operations Supervisor- Commercial Insurance (Remote)

Operations Supervisor- Commercial Insurance (Remote)

Insurance Office of America

Fort Lauderdale, FL • On-site

Full-time

Medical, Retirement

Posted 6 days ago


Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

72nd of 259 rated insurance


Job description

Description

Job Description:

Title: Operations Supervisor – Commercial Lines 

Work Mode: Remote (Southeastern US only) | Location/Supporting: Longwood, FL | Book Focus: General, Select Business
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business. 

Key Responsibilities: 

  • Performance Standards: Monitor productivity, efficiency, quality, and service standards. 

  • Culture Promotion: Promote IOA culture and support team engagement. 

  • Professional Development: Support ongoing staff training and development. 

  • Succession Planning: Develop future branch operations leaders. 

  • Direct Staff Management: Lead Account Management staff and provide coaching and guidance. 

  • HR Management: Ensure compliance with HR policies and processes. 

  • Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding. 

  • Performance Communication: Deliver evaluations and maintain transparent communication with leadership. 

  • Workflow Management: Assign and balance workloads to ensure service continuity. 

  • Operational Process Excellence: Implement and enforce processes and best practices. 

  • Data Analysis: Monitor and interpret performance data and take action as needed. 

  • Data Integrity: Maintain accurate data across agency and carrier systems. 

  • Account Management: Manage an assigned book of business. 

  • Technical Support: Serve as a subject matter expert for coverage and service questions. 

  • Client Relationship Management: Manage client relationships and support renewals and service needs. 

  • Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy. 

  • Renewal and New Business Execution: Lead or support the full renewal and new business process. 

  • Service Excellence: Deliver excellent service and proactively anticipate client needs. 

  • Culture Promotion: Promote IOA culture and improve engagement. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing 

  • Professional designations preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 70-90K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.