Insurance Operations Manager Jobs in Hialeah, FL

• Serve as the primary operational point of contact for assigned franchise locations
• Ensure franchise compliance with company policies, operational standards, branding guidelines, and insurance regulatory requirements
• Monitor franchise performance metrics, including production, retention, service levels, and compliance results
• Conduct regular operational reviews, audits, and performance assessments of franchise offices
• Provide coaching, guidance, and corrective action plans to franchise owners and managers to improve performance
• Support franchise onboarding, training, and ongoing operational education
• Identify operational gaps, risks, and inefficiencies and recommend practical solutions
• Collaborate with finance and accounting teams to support premium reporting, billing accuracy, and financial compliance
• Partner with marketing, sales, and client services teams to ensure consistent execution of growth initiatives
• Support implementation of new policies, procedures, systems, and operational rollouts across franchise locations
• Assist franchises with problem resolution related to carriers, compliance, audits, or operational challenges
• Ensure consistent use of approved agency management systems, workflows, and reporting tools
• Track, document, and report franchise performance trends and issues to senior leadership
• Support special projects related to growth, standardization, and franchise expansion initiatives

• Franchise & Multi‑Location Operations Knowledge – Ability to manage, support, and standardize operations across multiple franchise or branch locations while balancing autonomy and compliance.
• Insurance Operations & Compliance Knowledge – Strong understanding of insurance agency operations, regulatory compliance, and carrier requirements, preferably within the trucking or commercial insurance space.
• Leadership & Influence Skills – Ability to influence franchise owners and managers without direct authority, foster accountability, and drive consistent execution of company standards.
• Analytical & Problem‑Solving Skills – Ability to analyze operational and performance data, identify risks or inefficiencies, and implement effective corrective actions.
• Communication & Relationship Management – Strong interpersonal and communication skills to build trust, provide clear guidance, and manage difficult conversations professionally.
• Process Improvement & Standardization – Ability to evaluate workflows, identify best practices, and drive consistent, scalable operational processes across locations.
• Organizational & Time Management Skills – Ability to manage multiple franchise relationships, priorities, and deadlines in a fast‑paced environment.
• Systems & Technology Proficiency – Ability to utilize agency management systems, CRM platforms, and reporting tools to monitor performance and maintain operational consistency.
• Professionalism & Confidentiality – Demonstrated ability to handle sensitive business, franchise, and financial information with discretion and integrity.

• Bachelor’s degree in Business, Operations Management, Finance, Insurance, or a related field
• 5–8 years of experience in insurance operations, franchise operations, or multi‑location management
• Experience supporting or overseeing insurance agency, brokerage, or franchise operations
• Strong understanding of insurance regulatory and compliance requirements
• Proven ability to manage performance across multiple locations or business units
• Excellent communication, coaching, and stakeholder management skills
• Strong analytical, organizational, and problem‑solving abilities
• Proficiency with agency management systems, CRM tools, and standard productivity software
• Ability to travel as needed to support franchise locations

• Experience in trucking or commercial insurance operations
• Prior experience working directly with franchise owners or independent operators
• Experience conducting operational audits, performance reviews, or compliance assessments
• Familiarity with carrier relationships, audit processes, and premium reporting
• Demonstrated experience supporting growth initiatives and operational scaling

Physical Demands and Work Environment:

• Primarily seated, computer‑based office role

• Moderate noise level typical of a professional office environment

• Fully on site position

• Standard business hours with occasional extended hours to support service demands