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Insurance Operations Associate Jobs in Cleveland, OH

Goosehead

Insurance Support Associate

Westlake, OH

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... in insurance operations. You'll have the opportunity to advance quickly through clearly defined ...

Goosehead

Insurance Support Associate

Westlake, OH

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... in insurance operations. You'll have the opportunity to advance quickly through clearly defined ...

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... in insurance operations. You'll have the opportunity to advance quickly through clearly defined ...

Goosehead

Insurance Support Associate

Westlake, OH

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... in insurance operations. You'll have the opportunity to advance quickly through clearly defined ...

Embrace Pet Insurance

Claims Adjuster - Associate

Akron, OH · On-site +1

$17 - $23/hr

We believe pet insurance is more than a financial product and build solutions to simplify the pet ... Collaboration and teamwork are essential components of this role, ensuring smooth operations across ...

U.S. Navy

OPERATIONS SPECIALIST

Cleveland, OH

Free health insurance * Free housing * A retirement plan * Paid training * College credit EDUCATION ... College credit hours toward a bachelor's or associate degree through the American Council on ...

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All JobsInsurance Operations Associate JobsInsurance Operations Associate Jobs in Cleveland, OH

Insurance Operations Associate information

See Cleveland, OH salary details

$10

$25

$51

How much do insurance operations associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for insurance operations associate in Cleveland, OH is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $29.33 per hour, depending on experience, location, and employer.

What are some common challenges faced by Insurance Operations Associates, and how can they be managed effectively?

Insurance Operations Associates often handle high volumes of policy documentation, client data, and compliance checks, which can be challenging during peak renewal or claims periods. Staying organized, utilizing workflow management tools, and maintaining clear communication with underwriters and agents are key to managing these demands. Familiarity with insurance software and an eye for detail help prevent errors and ensure smooth processing. Proactive collaboration within the operations team and ongoing professional development can also make it easier to adapt to changing industry regulations and processes.

What does an Insurance Operations Associate do?

An Insurance Operations Associate supports the day-to-day administrative and operational tasks within an insurance company. Their responsibilities often include processing policy applications, handling customer inquiries, maintaining records, and ensuring compliance with industry regulations. They work closely with underwriters, agents, and clients to facilitate smooth insurance transactions. This role is key in ensuring the efficiency and accuracy of insurance operations, contributing to overall customer satisfaction and effective risk management.

What is the difference between Insurance Operations Associate vs Insurance Underwriter?

AspectInsurance Operations AssociateInsurance Underwriter
CredentialsTypically requires a high school diploma or associate degree; certifications like CPCU or AINS are a plusBachelor's degree in finance, business, or related field; professional certifications like CPCU are common
Work EnvironmentOffice setting, supporting claims, policy administration, and customer serviceOffice setting, assessing risk, reviewing applications, and determining policy terms
Employer & Industry UsageUsed across insurance companies for operational support rolesUsed in underwriting departments to evaluate and approve policies
Comparison Search IntentHigh overlap in job functions and industry context

The Insurance Operations Associate focuses on supporting daily insurance processes, customer service, and policy administration, while the Insurance Underwriter evaluates risks and determines policy terms. Both roles are essential in the insurance industry but differ in responsibilities and required expertise.

What are the key skills and qualifications needed to thrive as an Insurance Operations Associate, and why are they important?

To thrive as an Insurance Operations Associate, you need strong analytical abilities, attention to detail, and a foundation in insurance principles, often supported by a bachelor's degree in business or a related field. Familiarity with insurance management systems, workflow software like Guidewire or Duck Creek, and proficiency in Microsoft Office are typically required. Excellent organizational skills, communication, and problem-solving abilities help you collaborate effectively and manage multiple tasks. These competencies are essential for ensuring smooth insurance operations, minimizing errors, and supporting regulatory compliance.
What are popular job titles related to Insurance Operations Associate jobs in Cleveland, OH? For Insurance Operations Associate jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Insurance Operations Associate jobs in Cleveland, OH look for? The top searched job categories for Insurance Operations Associate jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Insurance Operations Associate jobs? Cities near Cleveland, OH with the most Insurance Operations Associate job openings:
Insurance Operations Associate jobs near you

Insurance Support Associate

Goosehead

Westlake, OH

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

About the Role

Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time.

Key Responsibilities

  • Deliver warm, professional support via email.

  • Identify and document key case details, resolving or redirecting issues efficiently.

  • Maintain accurate records and follow through on client needs.

  • Collaborate with internal teams to ensure seamless client service.

  • Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.

  • Placing the client first in all interactions - obsession with client experience.

Basic Qualifications

  • High school diploma or equivalent.

  • Strong attention to detail and written communication skills.

  • Eligibility to work in the United States.

Preferred Qualifications

  • Strong written communication skills.

  • Ability to stay focused and adapt in a fast-paced environment.

  • Demonstrated accountability and follow-through.

  • Eagerness to learn and grow from feedback.

  • Prior experience in customer service, insurance, or financial services.

  • Familiarity with home and auto insurance products.

  • Bilingual (Spanish/English) is a plus.

Compensation

  • Hourly Rate: $20-$25/hour.

  • Benefits: Comprehensive health, dental, vision, 401(k), paid time off.

Career Path & Growth Opportunities

  • Career Growth: Within your first year, you'll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed.

  • Entrepreneurial Opportunity: Whether you're in a corporate or agency role, you'll have the autonomy to build your own success with the support of a national brand.

Why Join Us?

  • Structured career development with clear progression paths.

  • Industry-aligned training and certifications.

  • Opportunity to work with top carriers in a dynamic, multi-state environment.

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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